We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Firefly

Travellers' Choice award winner
23/06/2017 24/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Hotel Firefly
Hotel Firefly
Panoramas (35)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

471 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 187: English reviews
Start your review of Hotel Firefly
 Click to rate
Denver, Colorado
Reviewed 3 weeks ago via mobile

Really helpful and friendly staff. Spacious and bright rooms. Comfy and clean. The bar area downstairs is nice for a quiet chill before / after going out. The breakfast is only served in the rooms which takes a bit to get used too.

 Report
Helpful?
Thank Giles1234
London, United Kingdom
Reviewed 3 weeks ago via mobile

I have never been to such a hotel where everything is luxuriously perfect! Breakfast included in the rate and it is served in the room! The furnitures, amenities and entertainment system is truly high class. The room can cater for all ages, from young children, to adults to grandparents. There is a mini-library in the room to have a quiet...

 Report
Helpful?
Thank Jaqen
München
Reviewed 3 weeks ago

Another, now our yearly, weekend break in Zermatt and then of course in the one and only Hotel Firefly ! Once again staying at the perfect place in Zermatt. The Hotel offers spacious, luxurious rooms with really high quality, modern and tasteful interior. The staff is always friendly and helpful, as are the owners...It is close to the Matterhorn Lift...

 Report
Helpful?
Thank apassow
Rowayton, Connecticut
Reviewed 4 weeks ago via mobile

My husband and I prefer boutique hotels when traveling. We have had some fabulous experiences, but I spent our three night stay telling my husband that this was my favorite. The decor was lovely. The spa (included in the room rate complete with stream room, sauna, pool, and solarium) was relaxing and incredibly clean. The location was ideal. Just 4...

 Report
Helpful?
Thank Ellen A
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Ellen A Thank your very much for the time you took to write this very kind review. We are pleased to know that we were one of your favorite hotels. All these lovely compliments have been forwarded to our staff memebers, thank you. We are looking forward to welcome you again some day, best wishes family Kalbermatter

Krakow, Poland
Reviewed 13 April 2017 via mobile

Our experience with this hotel was nothing short of fantastic from a very first moment. To start with, we got upgraded to a luxurious, fully equipped, spacious 3-bedroom suite. After checking out the gym and swimming pool in the hotel we were even more delighted - they were really fantastic and very modern. Then, we asked for a late check-out...

 Report
Helpful?
Thank NataliaJMT
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear NataliaJMT thank you very much for the time you took to write such a lovely review. We will forward the compliments to all our staff members and we very much hope to spoil you again very soon. Thank you for recommending us :) Best wishes family Kalbermatter

Reviewed 7 April 2017

Firefly is something special! Wonderful, trendy and comfortable suites, amazing spa, a great bar, but above all it is thanks to the team, down to the very last member - the hotel cat! My colleagues and I had a wonderful week and hope to return again soon!

 Report
Helpful?
Thank Kenneth H
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Kenneth H thank you very much for your kind review. We are please to know that your stay in our hotel was "something special" for you. We would love to welcome you again very soon, best wishes family Kalbermatter

Italy
Reviewed 3 April 2017

a wonderful hotel with a nice position and a special decoration ! breakfast very nice in the room the service is excellent they left as stay until 14H without any extra payment and we also used the SPA even if our time of check out was really over. we will return with pleasure! excellent!

 Report
Helpful?
Thank Mega13an
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Mega13an Thank you very much for this kind review! It's great to know that the on suite breakfast and the service of our team has met your expections. It would be an even great pleasure for us to welcome you again very soon! Best wishes, family Kalbermatter & Team

Switzerland
Reviewed 23 March 2017

We stayed here for the second time for 5 days in January and it was amazing. We discovered it in the summer when our usual hotel was having work done and immediately booked it for our ski week. It is very well located in the village and is very pretty. The rooms are beautiful and well thought out. Having a...

 Report
Helpful?
Thank Jacksdp
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Jacksdp We are absolutely delighted to read this amazing review, thank you very much! All these great compliments have been forwarded to our staff members. It's great to know that you found time and space to enjoy yourself in our establishment. And please listen to your daughter and come back to the Firefly, we would love to spoil you...

Panama Province, Panama
Reviewed 19 March 2017 via mobile

Stayed for a weekend in this nicely done hotel ... which provides a small kitchenette in every room, however there is hardly any work surface space or a place to put your basic stuff ie toiletries etc even in the bathroom the hyper Modern sink allows zero space for other stuff. The rooms have a nice balcony . The breakfast...

 Report
Helpful?
Thank LAEAI
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear LAEAI We very much appreciate the time you took to wirte this very helpful review, thank you! It is nice to know that the service of our team has met your expectations and that you liked the fact of having a balcony in your suite. We very much regrett to hear that the facilities in the kitchen and the...

Alexandria, Virginia
Reviewed 20 January 2017

When I was planning my trip (from Italy to Austria and then through Switzerland on my way to Geneva) I spent many hours reviewing web sites and Trip Advisor. Zermatt has so many hotels choosing one can be overwhelming! Each time I got online and looked at Zermatt hotels I found myself returning to the Firefly site. There was something...

 Report
Helpful?
1Thank TimmmahG
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear TimmahG Thank you so very much for this amazing review! We very much appreciate that you took the time to share your experiences in our hotel. It's great to read that you enjoyed the comfort of our interior and that our staff members have made your stay even more special. It is a huge motivation for us to read...

424 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (177)
Viewed
Dining (5)
Viewed
Pool/Beach Area (5)
Viewed
Room/Suite (37)
Viewed
Hotel & Grounds (20)
Viewed
View from Room (8)
Viewed
Bathroom (4)
Viewed
3:22
Videos (1)
Viewed
Other (97)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (203)
Viewed
Amenities (27)
Viewed
Junior Suite (39)
Viewed
Pool (14)
Viewed
Dining (31)
Viewed
The Hotel (22)
Viewed
Three Bedroom Suite (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (15)
Viewed
Pool/Beach Area (3)
Viewed
Other (24)
23/06/2017 24/06/2017
Hotels you might also like...
Travellers also viewed these Zermatt hotels
0.3 km away
BELLERIVE
BELLERIVE
#2 of 109 in Zermatt
414 reviews
0.4 km away
Hotel Matterhorn Focus
Hotel Matterhorn Focus
#5 of 109 in Zermatt
576 reviews
0.4 km away
The Omnia
The Omnia
#4 of 109 in Zermatt
501 reviews
Show Prices
Show Prices
Show Prices
0.8 km away
CERVO Zermatt
CERVO Zermatt
#6 of 109 in Zermatt
644 reviews
0.8 km away
Schlosshotel
Schlosshotel
#10 of 109 in Zermatt
887 reviews
0.7 km away
Chalet Hotel Schoenegg
Chalet Hotel Schoenegg
#11 of 109 in Zermatt
473 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
Official Description (provided by the hotel)
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more   less 

Additional Information about Hotel Firefly

Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $345 - $1,421 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 16
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Travelocity, Cheap Tickets, Priceline, Agoda, Cancelon, TripOnline SA and Evoline ltd so you can book your Hotel Firefly reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Zermatt
#1 Luxury Hotel in Zermatt
#2 Business Hotel in Zermatt
#3 Ski-In / Ski-Out Hotel in Zermatt
#3 Spa Hotel in Zermatt
#17 Romantic Hotel in Zermatt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Firefly staff and other travellers.
6 questions
Ask a question
Highland Mills, New York
3 months ago
Highland Mills, New York
3 months ago
Austin, Texas
10 months ago

See all questions (6)

Questions? Get answers from Hotel Firefly staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good ;)”
apassow, 5 May 2017 | Read review
“I think the smaller rooms face toward town vs. Matterhorn, but still a lovely view.”
kimber918, 29 Nov 2016 | Read review
“Ask for a Matterhorn view.”
clarkejamie4, 19 Nov 2016 | Read review
“#31 faces the clock tower (opposite direction from Matterhorn)”
888gusf, 12 Oct 2016 | Read review
“The rooms with a view and the bathtubes!”
503lizanng, 11 Apr 2016 | Read review
5 of 5
Booking.com
USD 232* /night
View Deal
Expedia.comUSD 232
Orbitz.comUSD 232
Hotwire.comUSD 232
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates