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Hotel Firefly

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Hotel Firefly
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426 Reviews from our TripAdvisor Community

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Showing 174: English reviews
San Francisco, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 days ago NEW

We booked Hotel Firefly at the last minute and were so pleasantly surprised. I think we originally booked for one night and ended up staying four. Rooms are fantastic. We weren't looking for a kitchenette, but turned out to be wonderful to have it. Would love to go back during winter ski season. Staff was fantastic, beautiful bar with great... More 

Helpful?
Thank kimber918
Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We recently stayed at Hotel Firefly in Zermatt. We are a family of five including three teenage children. It was our first time visiting Zermatt and we are not avid skiers although we are very active and love hiking and exploring. The location is perfect, close to all activities and restaurants. The facility was excellent. The rooms were clean, spacious... More 

Helpful?
Thank WindyCitytraveler500
Exeter, United Kingdom
1 review
Reviewed 2 weeks ago

When you read the introductory copy in the hotel book it explains how the owners built their concept and defined every detail based upon their experience of global business travel staying in hotels all over the world. Well, I have done the same and I have to say, it really shows! I don't normally like staying in hotels as I've... More 

Helpful?
Thank clarkejamie4
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

First time in Zermatt, very glad we picked Firefly. Cannot fault anything, was perfect. The spa facilities are excellent - choice of 2 steam rooms with different aromas. Breakfast in the room was delicious, we always added on extra requests which were seen to everytime. Room was spacious and so well equipped .. we cooked dinner a few times and... More 

Helpful?
1 Thank Kate W
Kuala Lumpur, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

We were given a free upgrade on our suite booking & the accommodation was simply excellent! What's even more amazing is if you take the time to appreciate the property you will find that every item piece of item (from furniture, cutlery, washroom amenities) are really of high quality. It's the small things that matters! Every nook of the place... More 

Helpful?
Thank azetor
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 weeks ago via mobile

Hotel Firefly is one of the best hotels I've ever stayed at. On arrival we were greeted by a lovely staff member who upgraded us to what has to be the most incredible suite I've ever stayed in. The room was bigger than my apartment and absolutely beautiful! Clean, modern and with a self contained kitchen - it was perfect!... More 

Helpful?
Thank VSerrao
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear clients Thank you very much for this amazing review. We appreiciate the time you took to share your experiences. Most of all we are absolutely delighted to read that we are one of the best hotels you stayed in, that's a huge compliment for us. We hope to have the pleasure to welcome you again very soon. Best wishes... More 

London, United Kingdom
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 October 2016

Lovely room excellent service great location a 5/10 minute walk to ski lift as well as town centre. No restaurant breakfast is served in the room and is great. Hotel suggested some lovely restaurants and they were all excellent.)

Helpful?
Thank Adrian186338
FireflyZermatt, Leiter Front Office at Hotel Firefly, responded to this review

Dear Adrian Thank you very much for your review. It was a great pleasure having you and we hope to welcoem you again very soon. Best wishes to you and your family Team Firefly More 

A TripAdvisor Member
Reviewed 25 October 2016 via mobile

To say our room and this hotel is clean is a huge understatement. IMMACULATE is a more appropriate description! After being picked up at the Zermatt train station, our family of four was whisked away to the hotel in an electric car with fur covered seats. Upon checking in we were upgraded to a huge, four bedroom, three bathroom suite... More 

Helpful?
Thank A TripAdvisor Member
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear guest Thank you very much for this fantastic review. We were delighted to hear that you enjoyed your stay in our Hotel Firefly. It's great to know that our iterior aswell as the view from your suite has exceeded your expectations. Thank you very much for the lovely comments about our staff, we will happily forward them. We hope... More 

Level Contributor
9 reviews
3 hotel reviews
Reviewed 13 October 2016

This hotel is fantastic, the most modern place I've seen in Zermatt, although it appears a few new ones have popped up. It is full of amenities and comforts while still being small. The front desk staff are more than friendly, it's like they treat you like friends. The theming of the rooms -- each floor has four rooms themed... More 

Helpful?
Thank Gus F
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Gus Thank you very much for this amazing review on tripadvisor. We are pleased to hear that you experienced great comfort in our hotel and most of all we are delighted to hear that our staff has made you feel like staying with friends. We have decided to have 3 different sauna's in our spa area instead of a... More 

USA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 October 2016 via mobile

This was a fantastic stay at a fantastic hotel. Simone was fantastic at making sure that we had everything that we needed. They upgraded us to a suite that was BEAUTIFUL. Everything was high quality. They gave us a welcome drink at the bar and free breakfast as well. This wasn't just any breakfast either, it was quite possibly the... More 

Helpful?
2 Thank Shane816
FireflyZermatt, Inhaber at Hotel Firefly, responded to this review

Dear Shane Thank you for sharing your experiences on tripadvisor. We are pleased to hear that you had a great stay with us. Simone is one of our best team members, she makes all our clients wishes come true and we are happy to have her with us :) Also we are happy to read that you experineced the best... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
Official Description (provided by the hotel)
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism. ... more   less 

Additional Information about Hotel Firefly

Address: Schluhmattstrasse 55, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $390 - $1,660 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Firefly 4.5*
Number of rooms: 15
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Zermatt
#1 Family Hotel in Zermatt
#2 Business Hotel in Zermatt
#17 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Firefly staff and other travellers.
3 questions
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Questions? Get answers from Hotel Firefly staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think the smaller rooms face toward town vs. Matterhorn, but still a lovely view.”
 of 5 bubbles kimber918, 29 Nov 2016 | Read review
“Ask for a Matterhorn view.”
 of 5 bubbles clarkejamie4, 19 Nov 2016 | Read review
“#31 faces the clock tower (opposite direction from Matterhorn)”
 of 5 bubbles 888gusf, 12 Oct 2016 | Read review
“The rooms with a view and the bathtubes!”
 of 5 bubbles 503lizanng, 11 Apr 2016 | Read review
“We prefer the suites that have bedrooms with own private bathrooms.”
 of 5 bubbles 751serger, 27 Jan 2016 | Read review
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