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Novotel Lugano Paradiso

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#6 of 45 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
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Novotel Lugano Paradiso
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516 Reviews from our TripAdvisor Community

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Showing 190: English reviews
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Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Not far from the exit of the motorway. Very cordial reception desk, lovely room modern and clean, good bar and barman , and a breakfast buffet above the average of the category. Easily accessible garage. Will come back.

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Helpful?
1Thank Mariomonaco
About Hotel's Favourite Review
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Gentile Mariomonaco, Thank you so much for this complimenting feedback. We are mostly pleased to hear that you have had a nice experiences at Novotel. Thank you for your words of praise regarding our hotel the staff and particularly our Barkeeper. We look forward to welcoming you back during your next trip to Paradiso - Lugano. Sunny regards Christian S.

Bucharest, Romania
Reviewed 4 weeks ago

This Novotel is quite new and well located near the lake. The rooms were clean and nice. Ad we can expect the staaf was friendly and helpfull. Only for a coffe at the breakfast you need to have patient.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Stefaan M
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Stefaan M, Thank you for leaving this feedback, it is very appreciated. We are glad to read that you like our hotel, the Staff, the cleaness of the rooms and the location near to the lake. Good Italian Coffee needs some time for preparation, nevertheless we will try to go quicker... We are very much looking forward to welcoming...

Reviewed 15 February 2017

We really enjoyed our stay in January in the Novotel Lugano Paradiso. The room was very clean and the reception team was helpful and always attentive at the same time. Especially Felice helped us with a lot of questions we had - as we were in Switzerland for the first time.

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Helpful?
3Thank Rory B
Christian S, Genral Manager at Novotel Lugano Paradiso, responded to this review

Dear Rory B., thank you so much for this nice review posted after your stay at Novotel Lugano Paradiso. We are glad that you enjoyed our rooms and the special attention of our reception team. We hope to welcome you back to Lugano and to Novotel for one of your next trip to Switzerland. Kind regards Christian S.

Leigh, Stoke on Trent
Reviewed 25 January 2017

Upon arriving at my room I wanted to take a bath and rest after a long journey. I noticed there was no bathrobe in the room, however the hotel services brochure in the room detailed that one was available 'on demand'. I called to reception to be told the room I was in did not have a bathrobe and I...

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Helpful?
Thank Lynn B
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Ms. Lynn B., Thank you for your feedback regarding your recent stay at Novotel Lugano Paradiso. We are terribly sorry to read about your experience in our hotel, and we apologize for the inconvenience. Rest assured that the matter will be addressed with my team. We hope to have the pleasure to welcome you back soon again to Lugano...

Hyderabad
Reviewed 9 December 2016

Pleasant room especially the bright lighting which I personally like when compared to many others with medium lighting. Nothing to complain about, and the hotel was kind enough to share a power converter too for my US pins. Parking is chargeable at about 16-17 CHF/day which is expensive, but thats how this area is. Lovely breakfast spread though, though less...

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Helpful?
1Thank mlprasad
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, Thank you so much for your kind feedback. We are highly delighted that you had a great stay and you enjoyed the anemities of our hotel. We hope to welcome you back soon again ! Kind regards Christian S.

Singapore, Singapore
Reviewed 10 November 2016

let's answer that question at the end of my review. It is definitely a Novotel and offers the amenities you can expect from one. However internet is only free for an hour and while we stayed there the room we have been given was exactly the opposite of the room preferences I recorded in the booking and my platinum member...

Review collected in partnership with Accorhotels.com
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Helpful?
2Thank szplsr
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno szplsr, Thank you very much for your feedback following your recent stay with us at Novotel Lugano Paradiso. Lugano “Paradiso” is the name of the community where the Novotel is Located. We sincerely appreciate that you’ve taken the time to share your personal experience from your visit with us. We are very pleased to notify that you found our...

Canton of Zurich, Switzerland
Reviewed 24 October 2016 via mobile

Nice hotel with very quiet rooms, very clean and a rich and tasty breakfast. Unfortunately the parking isn't for free but costs CHF 20.- which is a lot, considering other city hotels offer it for free.

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Helpful?
Thank Dino W
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest Dino W., Thank you for share with us some impressions about your stay in our Hotel. Glad to notified that you have had a nice stay with us. Referent to the parking, the fees are per 24/H giving you the possibility to use the parking also after check-out time until the afternoon. We hope to welcome you back...

Dorking
Reviewed 24 October 2016

Stayed here because had bar and restaurant. At weekends food is microwaved as no chef so didn't use it. On sunday waited at bar for 10 mins and although no one else there did not get served. No refund for lack of services! Room and breakfast ok. Been on tour of all the lakes but did not like Lugano. Nothing...

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Helpful?
Thank frankieboy1953
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno frankieboy1953, Thank you for posting this review after your stay in our Hotel. We are glad that you enjoyed our rooms and our Breakfastfuffet. The Restaurant Team and myself would like to apologize for the negative experience you had at our GourmetBar by Novotel. This does not reflect the high standards we hold at Novotel and we appreciated the...

Philadelphia, Pennsylvania
Reviewed 21 October 2016

Review collected in partnership with Accorhotels.com
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Helpful?
Thank onceinabluemoonmoi
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Schweiz
Reviewed 14 October 2016

The hotel is only 3 years old. It is well maintained and the stuff is friendly. You will find a good wine selection in the bar. I had a wonderful large room and bath. The gym is pretty good as well and I will be back!

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Helpful?
Thank TravelerLux007
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno Dear TravelerLux007, first of all thank you so much for being our guest and for your recommendation. We hope to welcome you back soon again to Lugano and to Novotel. A presto! Christian S.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Novotel Lugano Paradiso

Address: via San Salvatore 11, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $251 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
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Hotel Style:
#1 Green Hotel in Lugano
#5 Luxury Hotel in Lugano
#6 Family Hotel in Lugano
#6 Romantic Hotel in Lugano
#7 Business Hotel in Lugano
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lugano Paradiso staff and other travellers.
1 question
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San Francisco, California

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Questions? Get answers from Novotel Lugano Paradiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor had a good view and was very quiet”
 of 5 bubbles K6240MIannem, 14 Sep 2016 | Read review
“Rooms in last floor have lake view”
 of 5 bubbles WindyRoad, 28 Jun 2016 | Read review
“high floor, lake view”
  • bathroom - milky mode
  • bathroom - transparent mode
  • view from our room
  • bathroom
  • bedroom
 of 5 bubbles Jan-HendrikB, 29 Nov 2015 | Read review
“There a lake facing rooms. This will give you good sunrise view...”
 of 5 bubbles Anishvm, 18 Nov 2015 | Read review
“Rooms at the end of the hallway have a slight view of the like.”
 of 5 bubbles Mel_wanderlust, 17 Nov 2015 | Read review
5 of 5