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Crystal Hotel

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272 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Mississauga, Canada
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 June 2016

The room is small even with European standard. Two small luggages fill the room and have no temperature control. Very warm during our stay, have to open a window. The shower does not work properly, the room fills with water after a shower. Have a dinner in the hotel and the quality is very good.

Helpful?
Thank Ed_Mississauga
CR27ST, Manager at Crystal Hotel, responded to this review

Dear Guest. Thank you very much for your stay and for having taken the time to let us have your valuable feedback on Tripadvisor. We regret your disappointment regarding your stay. Your comments regarding room size and shower are recorded and will be discussed with our Management team. Thank you very much for your nice comment about our restaurant. We... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2016

Very well located hotel. You have local transport available across the street makes your visits very comfortable. Rooms are small however very well done. Excellent views from the rooms. Staff is excellent & helpful.

Helpful?
Thank Alhad P
CR27ST, Manager at Crystal Hotel, responded to this review

Dear Guest. Thank you very much for your stay and for having taken the time to let us have your valuable feedback on Tripadvisor. We appreciate your comments and are delighted that you enjoyed your visit. Your motivating evaluation has been gladly shared with our team. We hope to have the pleasure of welcoming you back again soon and thank... More 

Los Angeles, California
Level Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 April 2016

Stayed here over the summer for a few days of biking in the Swiss Alps; they were super helpful with storing our bikes; and car. The breakfast buffet was great and some of the best jams you can imagine.

Helpful?
Thank rezzman
CR27ST, Manager at Crystal Hotel, responded to this review

Dear Guest, Thank you very much for your stay at the Crystal Hotel and for having taken the time to let us have your valuable feedback on Tripadvisor. We appreciate your comments and are delighted that you very much enjoyed your visit. Your motivating evaluation has been gladly shared with our team. By the way, our jam’s are all „homemade.“... More 

London
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 April 2016

Manuela, on reception, was extremely welcoming and helpful. She very kindly gave us restaurant recommendations and booked the one we chose, which we very much appreciated. Our problem with the hotel began with the sound levels from a noisy bar in a disused cable car set up just across the road outside our room. Even with the windows fully closed... More 

Helpful?
Thank AlisonsAunt
London
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 25 March 2016

It's not exactly Thailand level, but the Crystal met all our requirements. It's centrally located and right next to the bus stop for the Muottas Muragl mountain trip. St Moritz is a bit sprawling so with just one full day there we didn't get to see much of the town. But back to the hotel… The room was pine woody... More 

Helpful?
1 Thank Rumpleproofskin
Istanbul, Istanbul, Turkey
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 March 2016

This is a very cozy hotel at the heart of St. Moritz with incredibly helpful staff. The rooms may be a little small (of course there are bigger rooms, but the standart ones are about 22-24 sqm). That should not scare you if you are traveling as a couple; the room are very warmly decorated and there is enough space... More 

Helpful?
1 Thank coguzhan
Manchester, United Kingdom
Level Contributor
662 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
Reviewed 9 March 2016

A very pleasant hotel with good bar offer and decent restaurant. we spent qiuite a lot of time here and felt it was one to btry another time, if we go back to the town. piano bar here is eecellent and within the context of a very expensive resort is not too silly. rooms look good and staff here were... More 

Helpful?
Thank Watty5657
Dublin, Ireland
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 22 February 2016

We knew that our Swiss hotel would be expensive compared to other places, but booking well in advance, we were able to avail of an early booking discount which brought the price down. We had travelled on the Bernina train from Tirano, I had asked the hotel to collect us from the station and we were duly met as arranged.... More 

Helpful?
Thank Ladydriver
Canberra, Australia
Level Contributor
89 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 14 February 2016

Just when you thought you'd found an awesome hotel, they let you down on minor stuff? Like no kettle, iron, corkscrew! You can't make yourself a cup of tea or coffee to have in bed while waking up! You can't buy a bottle of wine from the Coop across the road and have it in your room. Why do they... More 

Helpful?
Thank Paul E
Kuala Lumpur, Malaysia
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 February 2016

The hotel is situated in the town centre.There are lots of shops just a few minutes walk from the hotel.We were keen on quality Swiss chocolates and headed there a three to five minute walk away.The hotel is walking distance from the train up the Alps where we went for lunch.It was a fabulous experience. The hotel itself had excellent... More 

Helpful?
Thank mohaniyer50

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel built in 1962 & re-opened in December, 1997 after $10 million renovation -1 km from train station & 7 km from airport. ... more   less 

Additional Information about Crystal Hotel

Address: Traunter Plazzas, Via 1, St. Moritz 7500, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Price Range: $261 - $1,215 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crystal Hotel 4.5*
Number of rooms: 73
Reservation Options:
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Also Known As:
Crystal Hotel St Moritz
Crystal St Moritz
Hotel Style:
#8 Luxury Hotel in St. Moritz
#8 Business Hotel in St. Moritz
#8 Family Hotel in St. Moritz
#9 Spa Hotel in St. Moritz
#15 Romantic Hotel in St. Moritz
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Questions & Answers

Here's what travellers have asked, with answers from Crystal Hotel staff and other travellers.
6 questions
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Guwahati, India

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Questions? Get answers from Crystal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on a street side, with view up the mountain, it was a bit noisey w. the windows open.”
 of 5 bubbles fayelou, 14 Sep 2016 | Read review
“Classic Double rooms are value for money”
 of 5 bubbles ToralDesai, 15 Jul 2016 | Read review
“Request a room away from the noisy bar across the street”
 of 5 bubbles AlisonsAunt, 31 Mar 2016 | Read review
“try to get a room facing the Chantarella”
 of 5 bubbles coguzhan, 17 Mar 2016 | Read review
“Choose one facing the Alps more relaxing for the eyes”
 of 5 bubbles mohaniyer50, 14 Feb 2016 | Read review
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