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Grand Hotel National

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#21 of 68 Hotels in Lucerne
Certificate of Excellence
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362 Reviews from our TripAdvisor Community

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Showing 263: English reviews
San Francisco, California
Reviewed 2 weeks ago

The people are what make any experience, don't you think? From the reception, to the bartenders, to the waitresses in each restaurant, the customer service here is AMAZING. Everyone is very friendly and makes you feel welcomed. I really enjoyed my stay at The Grand National Hotel Lucerne. I stayed there for 3 nights in November 2016 in a Empire...

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Helpful?
Thank FromHeretoSunday
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear FromHeretoSunday Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to share your impressions with us. Reading your outstanding comments gives us tremendous pleasure and we will gladly share your glowing praise with our entire team. Positive feedback always spurs us on to continue looking after our guests with full dedication so...

Brussels, Belgium
Reviewed 3 weeks ago

Very classy and elegant with beautiful views of the lake. Its conveniently located in front of the lake and i love the renaissance decor. Recommend the junior suite. The bar is also really lovely down stairs and they serve up some pretty good cocktails

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Helpful?
Thank monu483
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Monu The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you were able to spend some memorable days in Lucerne. We would be...

Chicago, Illinois
Reviewed 4 weeks ago via mobile

Lucerne Switzerland location - This property and staff proved to be highly disappointing. For numerous reasons including safety (staff members entered the room without permission in the late evening), the filthy dirty condition of the room ( including bedding, couch, mold on the walls), non functioning air conditioner, and a non-secured door which actually open to another guest room (very...

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Helpful?
Thank melchchi
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear melchchi We thank you for taking the time to share your feedback about your stay. Our highest aim is to constantly improve our services, so feedback is always very important to us. Nevertheless we regret very much that we could not mediate the issue in our private correspondence with you. Moreover, we would like to apologise once again for...

London, United Kingdom
Reviewed 4 weeks ago

this is a great old style hotel with plenty of history behind it , the halls and corridors are reminiscent of classic luxury scene from a bond movie. the room was very nice although not as big as I had expected, the high ceilings and old style decor makes it a comfortable stay. the bathroom is big , the complementary...

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Thank Izzat J
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Izzat J The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. We look forward to welcoming you to the GRAND HOTEL...

Seattle, Washington
Reviewed 30 October 2016

Luzern is a lovely city - very walkable, clean, friendly, lots of options for all interests and easy access to other parts of Switzerland. Beautiful, classic hotel - preserves its history but has some wonderful modern touches. Views and access to the lakefront walkway or the city are amazing. Pool is great to have and well-maintained. Service was EXCELLENT, lots...

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Helpful?
Thank peteyrng
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear peteymg Thank you very much for staying at the GRAND HOTEL NATIONAL, we were very pleased to welcome you. We would particularly like to thank you for taking the time to share your honest and detailed review about your recent stay with us. Our highest aim is to constantly improve our services, so fair-minded feedback is always very important...

Reviewed 26 October 2016 via mobile

Truly a grand place! We stayed one night in a "classic lake view" we were greeted with cold drink of orange juice, nice touch! The room was huge! Nice bathroom with products and robes and slippers! Lovely lake view from 2 opening French windows! Nice in room Nespresso machine. Quite elegant all around Great location near sites and walk back...

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Thank CTFAMILY
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear CTFAMILY The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you were able to spend some memorable days in Lucerne. We would be...

Melbourne, Australia
Reviewed 19 October 2016

My husband and i recently stayed in a Standard Lake View room at the Grand Hotel National for 2 nights. The room was spacious, clean and provided the perfect view of Lake Lucerne. The property has a large pool which is heated at about 26degrees...which wasn't quiet warm enough for me however my husband loved it. The property is both...

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Thank rscollo
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear rscollo We would like to thank you very much for taking the time to give us your positive feedback. Reading your lovely comments gives us much pleasure and we will delightedly share your kind words with our entire team. We are very glad to hear that you enjoyed the breath-taking view on the lake Lucerne. Positive feedback always spurs...

Montreux, Switzerland
Reviewed 8 October 2016

A very good room with balcony looking over the lake: clean, well kept and v comfortable. Staff very helpful. Best restaurant was the Italian one tucked away at the edge of the building and popular with locals (always a recommendation). Hotel so well placed for the lake (lunchtime cruises) and to walk up to the famous bridges and the town...

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Thank papenney
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Papenney The whole team of the GRAND HOTEL NATIONAL thanks you very much for your favourable feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your room with the balcony overlooking the lake of Lucerne and that you were able to spend some memorable...

Raleigh, North Carolina
Reviewed 6 October 2016

This was our first trip to Lucerne and had no idea about location or where to stay. We found the Grand Hotel National was in an excellent location. You could walk to the train station with no problems, it was right near where we did excursions to places such as Mt. Pilatus. Overall we were very happy with the location....

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Thank kikialt
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear kikialt We were delighted to welcome you to the GRAND HOTEL NATIONAL and we would like to thank you for taking the time to share your opinion with us. Honest feedback is very important to us as it is our highest aim and the greatest source of motivation for the entire team always to do our very best so...

Coram, New York
Reviewed 5 October 2016

We recently stayed at The Grand National hotel for 4 nights on our Honeymoon. The hotel staff was so friendly and accommodating and we can't thank them enough for making our honeymoon so special. Our room was upgraded to a balcony with a gorgeous view of Lake Lucerne. It was decorated with rose pedals and a welcoming note congratulating us...

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Thank Kerryrc
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Kerryrc Thank you very much for staying at the GRAND HOTEL NATIONAL for your honeymoon and especially for taking the time to give us such a great feedback. Your recognition is our best reward and our highest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. It is wonderful to hear that you could...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Padrino
Restaurant Padrino
Cuisines: Italian, European, Mediterranean
Restaurant 1871
Restaurant 1871
Cuisines: Swiss, European, Central European
NATIONAL Restaurant Bar Terrasse
NATIONAL Restaurant Bar Terrasse
Cuisines: European, Bar, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 

Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $299 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#17 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel National staff and other travellers.
3 questions
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Questions? Get answers from Grand Hotel National staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get a lake view so you can also see the mountains!”
  • View from the Junior Suite balcony
 of 5 bubbles FromHeretoSunday, 23 Nov 2016 | Read review
“Junior suite facing the front”
 of 5 bubbles monu483, 10 Nov 2016 | Read review
“Any room type which provides a lake view!”
 of 5 bubbles rscollo, 18 Oct 2016 | Read review
“We had a corner room on the front side of the hotel, which allowed us a nice view of the lake from our balcony”
 of 5 bubbles kikialt, 6 Oct 2016 | Read review
“Treat yourself to a room with a balcony. You will not be disappointed!”
 of 5 bubbles Kerryrc, 4 Oct 2016 | Read review
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