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Hotel Astoria

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About
Location
Cleanliness
Service
Value
The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide.
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Property amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
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Room features
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Trendy
Centrally Located
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
334Restaurantswithin 0.5 km
57Attractionswithin 0.5 km
Reviews (681)
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452 results
Traveller rating
99
180
109
45
19
Traveller type
Time of year
LanguageEnglish
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99
180
109
45
19
Show reviews that mention
All reviews rooftop bar mekong restaurant la cucina trafalgar tour old town modern hotel train station nespresso machine in the room top floor chapel bridge floor to ceiling windows the penthouse within walking distance corner room central location large bathroom buffet breakfast
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1 - 5 of 452 reviews
Reviewed 3 days ago

tiny room tiny bathroom could barley fit in shower will never visit this hotel again everything in town over priced overcharged for meals poor service in hotel resturant and in the upstairs bar 20 min to get a beer served

Date of stay: November 2018
Thank lorne28
Reviewed 4 days ago via mobile

Enjoyed our stay here. The rooms are clean, the beds are comfortable and the view from our room was nice. Easy walk to the old town and many restaurants and bars. We were on the 4 floor and the street noise was somewhat bothersome. Because...More

Date of stay: December 2018
Thank P6021UYrichardk
Reviewed 5 days ago via mobile

Stayed two nights as part of our Trafalgar Christmas Market tour. Nice clean hotel with with a good staff. Only major complaint is rooms were hit and there was no way to cool them down even if you turned the heat. The hotel was within...More

Date of stay: December 2018
Thank TomB29582
Response from astorialuzern, Quality Management at Hotel AstoriaResponded 5 days ago

Dear TomB29582 Thank you very much for your stay and your feedback. We are happy that we could convince you with our central location and are looking forward to welcoming you soon again! Best regards, Sheila Quality Management

Reviewed 1 week ago

Stayed here as part of our Trafalgar tour. Very nicely situated just a short walk from the river and old town shopping area. The Christmas market was typical of others we had visited. Bakeries and grocery stores very near hotel. Made the mistake of having...More

Date of stay: December 2018
Thank 2Tig
Response from astorialuzern, Quality Management at Hotel AstoriaResponded 1 week ago

Dear 2Tig Thank you very much for your stay and your feedback. We are happy that we could convince you with our central location and are looking forward to welcoming you soon again! Best regards, Sheila Quality Management

Reviewed 1 week ago via mobile

First refused to let us use the lift from street level to lobby level, citing that they need it to clear customers who have checked out, and told us to use the stairs. We were ok to use the stairs since the staff volunteered to...More

Date of stay: December 2018
Thank jan_f_yang
Response from astorialuzern, Quality Management at Hotel AstoriaResponded 5 days ago

Dear jan_f_yang Thank you very much for your stay and your feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We will discuss this point internally and optimize. Nevertheless, we hope to welcome...More

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Questions & Answers
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J-noopy
8 December 2018|
Answer
Response from astorialuzern | Property representative |
Dear J-noopy Thank you very much for your message. Please contact our front desk! Thank you in advance! We are looking forward to welcoming you and wish you a nice day! Best regards, Sheila Quality Management
-1
Votes
Google Translation
yellowparrot
16 November 2018|
AnswerShow all 3 answers
Response from astorialuzern | Property representative |
Dear yellowparrot Thank you very much for your question and the interest that you show in our Hotel Astoria. As Generous_reviewer already has writen: The nearest train station is the Lucerne main station. The Hotel Astoria... More
0
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Google Translation
zayer z
8 August 2018|
Answer
Response from astorialuzern | Property representative |
Dear Mr Zayer Z Thank you very much for the interest that you show in our Hotel Astoria Lucerne. Unfortunately we do not have a swimming pool. We hope that we can welcome you soon and wish you a nice day! Best... More
0
Votes
Google Translation
Room Tips
"don't stay here"
lorne28
3 days ago
Read review
"Check in time is 3 pm --so plan your arrival time accordingly ."
777rishi
10 Nov. 2018
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"Ask for a room away from the rooftop bar if you are a light sleeper."
VeroniqueH787
2 Oct. 2018
Read review
"Others in our group had larger rooms so possibly luck of the draw"
W6679KDchristinea
17 Sep. 2018
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PRICE RANGE
USD 157 - USD 275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astoria hotel lucerne
LOCATION
SwitzerlandCanton of LucerneLucerne
NUMBER OF ROOMS
252
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