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Hotel Astoria

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Hotel Astoria
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458 Reviews from our TripAdvisor Community

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Showing 310: English reviews
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Reviewed 6 days ago NEWvia mobile

We stayed at the Hotel Astoria for three nights as part of an "add on" to our Rhine River cruise. I liked everything about the Hotel, especially its central location. We were able to walk to almost everything we wanted to do. The rooms were a great size and we were lucky enough to have a small view of Mount...

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Helpful?
Thank SeekingKate
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear SeekingKate Thank you very much for your great feedback! We are happy to hear that you appreciated our service. It is our everyday passion to give guests a great time; starting at the entrance and finishing with a positive and memorable experience. All the best to you! We are looking forward to welcoming you soon again at the Hotel...

London, Canada
Reviewed 2 weeks ago via mobile

We came as part of a tour. Hotel was by the far the premier hotel of our tour. Marble bathrooms. Ultra clean and extra long bed. Even had a luxurious leather couch. Close to everything downtown and the Chapel bridge. Breakfasts were excellent. Rooms are spacious and clean. It has a mini bar fridge which you can use if you...

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Helpful?
Thank Rick W
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Rick W Thank you very much for your great feedback! We are happy to hear that you appreciated our service. It is our everyday passion to give guests a great time; starting at the entrance and finishing with a positive and memorable experience. We all hope that you arrived save back at home, with good memories of your trip...

Tehran, Iran
Reviewed 4 weeks ago

I stayed for three nights, and it was one of my worst experience so far. Very small room with broken, noisy air conditioner, no complimentary water, no kettle or coffee machine and when I asked the front desk for hot water they told me to go to the cafeteria and get hot water myself, so no room service not even...

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Helpful?
2Thank Behnam V
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Behnam V We thank you for your stay at Hotel Astoria Lucerne and taking the time to give us your important feedback. We are very sorry that your experience did not meet your expectations; please allow us to express our sincere apologies. We assure you to take your valuable feedback seriously. It helps us to improve our grade of...

Reviewed 4 weeks ago

Close to Downtown, just a short walk from the lake, this is a modern and quite stylish hotel with nice restaurants and a fancy terrace on top, to get a drink at the happy hour. Price is adequate, not outstanding in the overall pricey Luzern. High price for the garage, 35 CHF. If you find a spot on the Street,...

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Helpful?
Thank Pietro D
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Pietro D Thank you for your detailed and interesting review about your experience at Hotel Astoria. We are happy to hear that you appreciated our service. It is our everyday passion to give guests a great time; starting at the entrance and finishing with a positive and memorable experience. All the best to you! We really hope to see...

Rome, Italy
Reviewed 11 March 2017

Very good option for a short business trip to Lucerne Rooms are essential but very clean in good shape In the city center and very close to plenty of restaurants, train station, etc Good value for money

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Thank testaran
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear testaran Thank you for your wonderful feedback here on TripAdvisor and for your stay at Hotel Astoria. We all hope that you arrived save back at home, with good memories of your trip to Lucerne and are looking forward to welcoming you soon again! Best regards, Sheila Quality Management

Bern, Switzerland
Reviewed 6 March 2017

I've booked an Eat (Thai Garden) & Sleep (Superior room) package over the hotel website directly and stay there with my wife from Saturday to Sunday. Unfortunately my wife got the flu the days before but we were able to change the reservation to another weekend, quick and hustle free via Email. The staff at the front desk is very...

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Helpful?
Thank Andreas S
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Andreas S We thank you for your feedback on TripAdvisor and are happy to read that you enjoyed a wonderful time at our house. It is our ambition to provide a unique experience to our guests and we are satisfied that we achieved this goal during your stay. All the best to you! We are looking forward to welcoming...

London, United Kingdom
Reviewed 1 March 2017

Next to SBB train station. Room is not large but it is more than enough for a couple. Everything works well in room. Breakfast area is spacious and the spread of food is good. Highly recommended place to stay in Luzern, Switzerland.

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Thank sopriscaaa
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear sopriscaaa Thank you for your wonderful feedback here on TripAdvisor and for your stay at Hotel Astoria. We are happy to read that you enjoyed a wonderful time at our house. All the best to you! We are looking forward to welcoming you soon again at the Hotel Astoria Luzern! Best regards, Sheila Quality Management

Indonesia
Reviewed 26 February 2017

Hotel Room is a bit small, but the room is comfort and have a nice coffee machine.. I stay only for a night with A Group Tour, Did not interact too much with the frontliner staff, but I had interact with the waiter at the breakfast.. Probably she is too stress to handle many people from a group tour (...

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Helpful?
Thank uthinx
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear uthinx We would like to thank you for your stay at Hotel Astoria Lucerne and your feedback on TripAdvisor. We are glad that you enjoyed the central location of our hotel. Nevertheless we regret that breakfast service did not meet your expectation. Of course, this insufficient service does not correspond with our service philosophy. In order to prevent this...

Mill Valley, California
Reviewed 21 February 2017 via mobile

We enjoyed the calm atmosphere, lovely modern decor and the Mountains surrounding the city of Lucerne. The staff was very friendly and location very convenient to shops and restaurants. The view from the 7th floor Penthouse restaurant is very impressive, you can enjoy 360 degree views of the city and mountains while sipping a beverage. It would be great to...

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Helpful?
Thank annemariespiz
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear annemariespiz Thank you for your detailed and interesting review about your experience at Hotel Astoria. We are happy to hear that you appreciated our service. It is our everyday passion to give guests a great time; starting at the entrance and finishing with a positive and memorable experience. We are looking forward to welcoming you soon again! Best regards,...

Melbourne, Australia
Reviewed 7 February 2017

Located in the new town side of Lucerne, within walking distance from the Central Train Station (Luzern Hauptbahnhof). The hotel is modern and convenient. Housed in three buildings that are connected at the reception level, be sure to request for rooms in the new wing as these would have Nespresso machines with complimentary capsules. The belle epoque penthouse bar is...

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1Thank Elle T
astorialuzern, Quality Management at Hotel Astoria, responded to this review

Dear Elle T Thank you for your wonderful feedback here on TripAdvisor and your stay at Hotel Astoria. We are very happy that you appreciated our delivered service as a whole. It is our everyday passion to give guests a great time; starting at the entrance and finishing as a positive and memorable experience. Once again we thank you for...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant La Cucina
Restaurant La Cucina
Cuisines: Italian, Mediterranean, European
Mekong Restaurant & Bar
Mekong Restaurant & Bar
Cuisines: Sushi, Asian, Thai, Vietnamese
No photo provided
Latino Restaurant
Cuisines: Swiss, European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Astoria offers everything expected of a modern conferencing hotel. Featuring light, bright and tastefully designed rooms, this architectural masterpiece in the heart of Lucerne is one of Switzerland’s most attractive urban hotels.RestaurantsWe own the most exciting restaurants in Lucerne. Thai, Italian or Asian Food at a superbly high standard as acknowledged by the Gault Millau restaurant guide. ... more   less 

Additional Information about Hotel Astoria

Address: Pilatusstrasse 29, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $234 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Astoria 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Astoria Hotel Lucerne
Hotel Style:
#16 Business Hotel in Lucerne
#16 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Astoria staff and other travellers.
8 questions
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Questions? Get answers from Hotel Astoria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On 4Th floor ,still hear Disco Music and Stop you from Sleeping”
  • No Lock
  • I do not know what it was
  • It spouse to be a twin room
behnam1987v, 26 Mar 2017 | Read review
“Ask for rooms in the new wing”
Gaires2359, 6 Feb 2017 | Read review
“Stay below the 6th floor on weekends or noise from the Penthouse Club will disturb your sleep.”
ShowMeVegas, 10 Nov 2016 | Read review
“A little noise on the street side with your window open”
619jima, 1 Nov 2016 | Read review
“Corner suite was large and overlooked the street.”
rhondac656, 1 Nov 2016 | Read review
5 of 5