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CASCADA Hotel

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CASCADA Hotel
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793 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Singapore, Singapore
Reviewed 2 days ago NEWvia mobile

The hotel room has a modern look and pics are as per what you see although the bathroom was very small! We had a triple room booked and wifi was strong throughout our 3 days there. We did not get quality sleep because the beds and pillows were too soft for our liking. Breakfast was good quality and of good...

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Helpful?
Thank Travelbuger13
Ho Chi Minh City, Vietnam
Reviewed 1 week ago

Room a little small but very clean, I feel very comportable during the time there. Breakfirsts are almost same between day by day but they are very good many choices for each day. I recommend this hotel for all my staff coming to Luzern.

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Helpful?
Thank NguyenDacThien
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Hello Thank you for the excellent review and the compliments for our breakfast. We would be very happy to welcome you and your staff soon at our hotel. Sincerely, Your CASCADA and BOLERO Team

Reviewed 1 week ago via mobile

Stayed for a few nights on business. Lovely hotel with very comfortable beds and very helpful staff. Also a lot quieter than some hotels that colleagues stayed in (many have noisy clubs in them!!) - great location too. Oh and a fabulous selection for breakfast! Recommended!

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Helpful?
Thank 384marjac
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Marja Thank you for the great review and the compliments for our beds, staff, location and breakfast. We are happy that you felt completely comfortable at our hotel and would like to welcome you soon again! Sincerely, Your CASCADA and BOLERO Team

Christchurch, New Zealand
Reviewed 1 week ago

The Hotel was in a good location we found our room fine for our needs, having dinner in our room was difficult as there was three of us and 1 chair and a desk. Overall, the staff were helpful and friendly, getting the delightful breakfast included with our room was a huge bonus as dinner was very expensive and if...

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Helpful?
Thank EileenH2
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Eileen We appreciate your detailled review and are happy about the compliments for our location, staff and included breakfast. We are glad that you enjoyed your stay and would like to welcome you soon again. Sincerely, Your CASCADA and BOLERO Team

Rhodes Town, Greece
Reviewed 1 week ago

It's a fact that this hotel is not known for its hospitality! Mrs Daniela welcomed us with an arrogant look; neither smiley, nor helpful. The superior double bedroom that we booked had two single beds, next to the elevator. The other choice was another double bedroom -again- next to the elevator. We decided to stay to this hotel in a...

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Helpful?
Thank JohnXos
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear JohnXos Thank you for the review. We appreciate your detailed feedback and are happy about the compliments for the BOLERO Restaurante (including the separate review) and our breakfast buffet. We are sorry that you did not feel welcomed at all. Normally we receive positive reactions for our front desk staff. Please note that on our website is written that...

Reviewed 2 weeks ago via mobile

Woman at the front desk was very helpful and friendly. She gave us great ideas for things to do and gave us maps for the city and was very informative about the hotel. The hotel provided clean bathrooms downstairs as well as a complementary coffee station. The rooms had everything we needed- comfortable beds, pillows, slippers, coffee, soaps etc. The...

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1Thank Gail W
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Gail Thank you for the stunning review and the compliments for our staff, batrhrooms, free coffee station, discount for dinner in our BOLERO Restaurante and breakfast. We are happy that you felt completely comfortable at our hotel and would like to welcome you soon again! Sincerely, Your CASCADA and BOLERO Team

Hobart, Australia
Reviewed 4 weeks ago

We choose our hotels very carefully when travelling for 5 weeks and Hotel Cascada more than met our expectations! It is easily walking distance from the train station but very quiet making it an ideal base for our day trips to Mt Pilatus and Stanserhorn. Short walks too from the hotel to the lake and other attractions in Lucerne. The...

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1Thank MummaBear59
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Hello Thank you very much for the fantastic review of our hotel! We are happy about the compliments for our location, staff, breakfast and BOLERO Restaurante. We would be glad to welcome you soon again! Sincerely, Your CASCADA & BOLERO Team

Keller, Texas
Reviewed 4 weeks ago

I'm always a little nervous when I book a room sight unseen for another couple as well as ourselves. But everyone was so pleased with this hotel! The staff were so welcoming and friendly. Our room was very spacious and came with a little sitting area. We overlooked the train station on one side and the mountain on the other....

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1Thank Diane C
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Diane Thank you for the fantastic review and the compliments for our staff, room, mountain look, location, breakfast and BOLERO Restaurante. With great pleasure we will share the feedback with our team. Happy that you enjoyed your stay and felt completley comfortable, we would like to welcome you soon again at our hotel! We wish you all the best,...

New Delhi, Delhi, India
Reviewed 3 November 2016

contemporary nicely appointed rooms ..i had one with a slanting roof since we were sharing on triple..am assuming it was one of the corner rooms and hence a bit oddly shaped ..but great bathrooms ...clean rooms ..and good beds... Nice breakfast in the morning and warm staff

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Thank 666_Zara
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Zara Thank you for the stunning review and the compliments for our rooms, breakfast and staff. We would be happy to welcome yu soon again at our hotel! Sincerely, Your CASCADA and BOLERO Team

Reviewed 1 November 2016

Room is clean and well-designed and decorated. It is quiet all the time. Wash room is large. Room is well-equipped with good wifi and facilities for visitors in general. However, the bed is too soft. Service at counter is good: check-in and check-out is rapid. Staffs always answer questions politely. Quality of breakfast is good with varieties of food. Staffs...

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Helpful?
Thank Bernard T
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Bernard Thank you very much for the excellent review. We are glad that you liked our location, hotel-design, room, equippment, staff and breakfast. We are happy that you enjoyed your stay and would be great to welcome you again at our hotel. Sincerely, Your CASCADA & BOLERO Team

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 

Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $203 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Cascada Hotel Lucerne
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from CASCADA Hotel staff and other travellers.
11 questions
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Rogers, Arkansas
Houston, Texas
over a year ago
Melbourne, Australia
Canton of Lucerne, Switzerland
over a year ago

See all questions (11)

Questions? Get answers from CASCADA Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms next to the elevator.”
 of 5 bubbles JohnXos, 28 Nov 2016 | Read review
“Room 505 has a nice sitting area and is very quiet.”
 of 5 bubbles 742dianec, 7 Nov 2016 | Read review
“Rooms not facing the main road are quiet.”
 of 5 bubbles bernardt906, 1 Nov 2016 | Read review
“Walking distance from the railway station.The room is equipped with European standard electric socket close to the bed !!!”
 of 5 bubbles rzabkiewicz1, 31 Oct 2016 | Read review
“Higher rooms are nice view”
 of 5 bubbles r0bam, 10 Oct 2016 | Read review
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