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Hotel des Balances

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Hotel des Balances
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953 Reviews from our TripAdvisor Community

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Showing 697: English reviews
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Reviewed 5 days ago NEW

The location is superb and so are the amenities in the room. Walking distance from all major attractions. Loved the attached balcony. Wouldnt stay anywhere else in Lucerne.room size was a bit small for people with big suitcases

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Helpful?
Thank Bindiya B
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thanks a lot for your very good rating, dear Bindiya B! We are pleased that you loved staying with us and that you enjoyed your time in Lucerne. We are looking forward to your return.

Vimercate, Italy
Reviewed 5 days ago NEW

Everything very much appreciated. The only fact about the bed, pillow and blankets. Too hard on bed, pillows too soft and too warm blanket. It is a situation that is found in many northern country; you could offer the alternative of different types of pillows and blankets. Thank you.

Review collected in partnership with this hotel
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Thank alberto_pagani0
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you very much for your feedback and your fabulous rating, dear alberto_pagani0! It is great to hear that you appreciated your stay with us . We hope we can soon welcome you again.

slough
Reviewed 1 week ago via mobile

Hotel is beautiful and it really couldn't be faulted on the cleanliness, decor, service and the bar/restaurant. However even though it wasn't summer time, we suffered during the night due to it being intensely hot. No aircon and we woke up several times because we were overheating! Eventually we had to risk it by leaving windows wide open during the...

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Helpful?
Thank g60kg
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thanks a lot for your good rating and your feedback, dear g60kg! We are happy that you appreciated our hotel as well as our service. We are currently evaluating the possibility of an aircon installation. It would be great to welcom you again with us.

Reviewed 2 weeks ago

We came to Lucerne as a last minute stop on our trip, and I'm so glad we found this hotel! The front desk staff was spectacular, public areas immaculate and luxurious, location convenient, and the room and view of Lucerne were fabulous! We had a room with a balcony overlooking the river, and it was absolutely breathtaking watching the sunrise...

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Helpful?
Thank Schlevan
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Many thanks for this excellent review, dear Schlevan! We are delighted that you very much enjoyed staying with us and that you had a great time experiencin Lucerne. It would be our pleasure to soon welcome you again.

Indianapolis, Indiana
Reviewed 2 weeks ago

This hotel is located overlooking the canal in the older section of the city. It is right in the middle of the action. Breakfast is included and the cold buffet and opportunity to order a warm meal makes it perfect. We ate dinner in the restaurant and had a marvelous meal with a table overlooking the canal. The bed was...

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Helpful?
Thank David C
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear David C, thank you very much for your great rating and your positive feedback! We are happy that you appreciated both our hotel and the restaurant and that you enjoyed your time staying with us. We hope to welcome you soon again.

New York City, New York
Reviewed 3 weeks ago

This was a beautiful hotel in a great location in Switzerland. It was within walking distance of all the major sights and the rail which was very convenient. The room was really lovely. We had a river-view room which was definitely worth it. The included breakfast was great as was the restaurant for dinner.

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Helpful?
Thank Stacey M
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear Stacey M, thanks a lot for your great rating! We are very happy that you fully enjoyed your stay with us. We hope to welcome you very soon again at our hotel.

Brussels, Belgium
Reviewed 3 weeks ago

The loud music went on till after 4 in the morning and then the city services started to clean the streets. Bottom line- visitors should be warned about the carnival and then it's their decision to come or not during these days. In our case we were travelling by car and the whole situation created a lot of problems

Review collected in partnership with this hotel
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Helpful?
Thank V6506UUmarinak
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Dear V6506UUmarinak, thank you for your rating and for taking the time to tell us your impressions. We are sorry that you could not enjoy your stay as much as you wished due to the annual carnival celebrations in the city. We hope to welcome you again, then during another quieter time of the year.

Phoenix, Arizona
Reviewed 3 weeks ago

Not knowing we have a booked a room right in the middle of carnival, the hotel sent me an email advising on how to park away from the hotel and to proceed by foot instead. Minor inconvenience, but big cars will have difficulty parking into little slots and cobblestoned streets can cause some problems with big suitcases. We got a...

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Helpful?
Thank Enjoys_Relaxing
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you so much for your excellent rating and your great compliments, dear Enjoys_Relaxing! We are pleased that you enjoyed your stay besides the carnival celebrations in the city. We are looking forward to your soon return.

Valley Forge, PA
Reviewed 17 February 2017

Elegant hotel with the most professional staff! Perfect location. Close to the train. Close to all area attractions, within walking distance. Wonderful views of the river and lake. Rooms with balconies are fantastic. Stay here!

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Thank ECKValleyForge_PA
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Many thanks for your amazing review, dear ECKValleyForge_PA! It is a pleasure for us that you had a fantastic stay at our hotel and we really appreciate your lovely comments about our staff. We would be very happy to welcome you as our guest soon again.

County Dublin, Ireland
Reviewed 10 February 2017

Don't miss this hotel! It is the best hotel we've stayed in by far in Lucerne. There is a lot of personality in the staff, with true dedication to quality professional service. We were treated so kindly and had a great time here. Can't wait to come back again. As for the hotel itself, it is beautiful, spotless, elegant, and...

Review collected in partnership with this hotel
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Thank Luzern2008
Balances, Guest Relations Manager at Hotel des Balances, responded to this review

Thank you very much for your fantastic rating, dear Luzern2008! We are more than happy to receive your kind comments and we are also happy that you fully enjoyed your stay with us. We are looking forward to your soon return.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Hotel Des Balances - a four star superior property – is located in the beautiful heart of Lucerne’s Old Town. The ideal starting point for shopping and sight seeing.It has 56 tastefully renovated rooms and suites with a view of the famous Chapel Bridge, Jesuit Church and Mount Pilatus.Enjoy market fresh creations in our Restaurant Balances with lounge, bar and terrace directly at the river Reuss. 14 Gault Millau points stand for culinary art.Individual premises impressively combine tradition and modern comfort and provide the perfect framework for your unique event.Treat yourself to insBrational moments at the Hotel des Balances. ... more   less 

Additional Information about Hotel des Balances

Address: Am Weinmarkt | 6004 Luzern, Lucerne 6004, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $277 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel des Balances 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
Des Balances Hotel
Des Balances Lucerne
Hotel Style:
#4 Family Hotel in Lucerne
#5 Luxury Hotel in Lucerne
#5 Business Hotel in Lucerne
#7 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel des Balances staff and other travellers.
13 questions
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Rockledge, Florida
8 months ago
New York City, New York
10 days ago

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Questions? Get answers from Hotel des Balances staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a balcony overlooking the river.”
 of 5 bubbles Schlevan, 10 Mar 2017 | Read review
“Definitel opt for a water view room. The views from the hotel are spectacular!”
 of 5 bubbles staceym268, 4 Mar 2017 | Read review
“Get room with balcony!”
 of 5 bubbles ECKValleyForge_PA, 17 Feb 2017 | Read review
“Loved this place”
 of 5 bubbles ConnieB186, 12 Jan 2017 | Read review
“Choose a room with river view.”
 of 5 bubbles koenj22, 6 Jan 2017 | Read review
5 of 5