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Grand Hotel Kempinski Geneva

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#22 of 108 Hotels in Geneva
Certificate of Excellence
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803 Reviews from our TripAdvisor Community

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Showing 564: English reviews
Abu Dhabi, United Arab Emirates
Reviewed 11 October 2016

This is one of the best hotels in Geneva. The location is perfect as its just by the lake with excellent views of the Jet d'Eau. The staff are very helpful and professional. Special mention to Fanny at the front desk for a warm welcome. Since we were celebrating our anniversary, they upgraded us to suite. To our surprice there...

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Helpful?
Thank feron15
Reviewed 10 October 2016 via mobile

I'm not a kid but I ordered the chicken nuggets from the kids menu from the room service and it was soooo good. These are definitely the best ever and they are fresh and homemade. They are super friendly and the food is great obviously:). The chicken nuggets are so underrated and I'm not really sure why i ordered them...

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Helpful?
Thank Jade H
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable comments on our room service and particularly our "chicken nuggets and fries". It is always a pleasure to read such excellent review regarding your stay at Grand Hotel Kempinski Geneva. I will make sure that everyone from the staff hotel hears your kind words. We are...

indian harbour beach, fl
Reviewed 7 October 2016

Great location, great service, very nicely updated with modern finishings and touches you rarely find in old European hotels. Quite expensive, but everything in Geneva is so it's hard to complain. Location is good, the area behind has some interesting walking in a generally not that interesting city. The rooms are very quiet as well, also something i have found...

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Helpful?
Thank chrishampson11
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our incredible location, great service, ​and quiet rooms are highly appreciated. I will make sure that everyone from the Grand Hotel Kempinski Geneva team will hear your kind words. We hope...

Geneva, Switzerland
Reviewed 1 October 2016 via mobile

Attended an event in the ballroom. It is a fabulous room and the staff are amazing. Very good for business sessions. More than 200 people attended but the room didn't feel full. Excellent location but very pricey.

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Helpful?
Thank Elaine M
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your event. I could not be more pleased to read that you found the staff “amazing”. We are delighted to learn that you particularly appreciated our ballroom and our incredible location. Most important for us is...

Monaco-Ville, Monaco
Reviewed 25 September 2016 via mobile

For a 5 Star hotel, it's unacceptable that they charge people for rooms such as these. Either cigarette odors in a non smoking room or 1970's bathrooms that have not been refurbished, how can they allow themselves to have their clients in such rooms? For a 5 Star hotel, it was not very clean. The leather pad in front of...

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1Thank Matty99_99
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. I was very concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, professionalism and hospitality. Please accept my sincere apologies for the inconveniences and needless to say that your observations will be brainstormed with my Operational Department Heads...

Reviewed 22 September 2016

I love this location with its direct access to Lake Geneva, the views and the close proximity to the other 5 star hotels and Michelin rated restaurants. This property also has a first class spa with a large indoor pool great for lap swimming and workouts. Our room was a spacious corner unit with a peekaboo view of Lake Geneva....

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Helpful?
Thank JamesDLaw
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear James, Thank you for staying at the Grand Hotel Kempinski Geneva and for sharing your experience with us on Tripadvisor. We value your feedback and what a pleasure to read that you particularly appreciated our modern and comfortable rooms, our unbeatable view and location and that you also find our staff "friendly". We look forward to welcoming you back...

Oxford, United Kingdom
Reviewed 21 September 2016

The Grand Hotel Kempinski offers a warm welcome on arrival and in the enormous foyer that looks like a shopping mall. The reception and concierge desks are so close to each other that it is difficult for a newcomer to identify which one to attend. All personnel very helpful. My room overlooking the amazing Jet d’Eau rising from Lake Geneva...

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Thank AABCtravel
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to post a review on Trip Advisor and for your flattering remarks. Your excellent comments are highly appreciated! The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. We hope to have the pleasure of seeing you again...

Iran
Reviewed 20 September 2016 via mobile

Clean hotel at very nice place. Regular room service. Very comfortable bed.breakfast was full and fresh.nice staff.easy booking without blocking the card with resonable price.very nice view of lake and fountain.........................

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Thank atousa_maroofi
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Atousa, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. We are delighted to learn that you particulary appreciated our confortable rooms, great buffet breakfast, professional staff and unbeatable lake view. Most important for us is the overall guest experience, rest assured...

Dallas, Texas
Reviewed 17 September 2016

There are a number of things that you would never expect to see in a Kempinski Hotel. Let's start with the Breakfast. It is in the Restaurant on the second floor. The area is limited and the place is overcrowded. The Staff was overwhelmed with the number of customers. Twice we had to wait for more than 10 minutes to...

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2Thank M A
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. We are sorry to learn that we apparently failed to deliver our normal high standards of service namely at the Breakfast. Needless to say that your observations will be brainstormed with my Operational Department Heads. On the other hand, we are pleased to hear that you...

Switzerland
Reviewed 15 September 2016 via mobile

It was a long overdue visit so at the last day of our vacation we stayed at this 5 star hotel which is a member of the best hotels in Switzerland. Welcome and Reception was excellent except the receptionist told us she rather speak English or French. So if you speak another language you may brush up your English/French proficiency...

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1Thank tourist_binich
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to make your observations regarding your recent stay at the Grand Hotel Kempinski Geneva. It goes without saying that our daily objective is to improve upon the consistency of our service. It is through comments like yours that assist our teams to go from good to best! We hope to have the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Le Grill
Le Grill
Cuisines: French, Steakhouse, European, International, Grill
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 

Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Canton of Geneva > Geneva
Price Range: $421 - $982 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#19 Luxury Hotel in Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Kempinski Geneva staff and other travellers.
6 questions
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Questions? Get answers from Grand Hotel Kempinski Geneva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are nice but the rooms on higher floors are more quiet.”
 of 5 bubbles joasia2016, 6 Dec 2016 | Read review
“Stay up high if you can”
 of 5 bubbles 584cameronb, 3 Dec 2016 | Read review
“The lake view rooms are great”
 of 5 bubbles tzvichile, 16 Nov 2016 | Read review
“Ask for a room facing lake geneva, but that will probably cost you”
 of 5 bubbles 680eric, 14 Nov 2016 | Read review
“lakeside highest floor”
 of 5 bubbles Jino_12475, 20 Oct 2016 | Read review
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