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Citizenm Geneva Hotel
Rue de la Rôtisserie 31-33, Geneva 1204 Switzerland
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Dining (12)
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Avg. AU$380 /night, 12/2 - 12/3
AU$466
per night
AU$334
per night
AU$201
per night
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4.5
#21 of 111 hotels in GenevaLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
citizenM Geneva hotel couldn’t be any more central. Those 144 luxury beds are a 15-minute walk from Geneva Central Station, putting the Alps a short train ride away. For something a bit closer, explore Lake Geneva – it’s a two-minute walk from the door. Inside the hotel, you'll find a designer living room with superfast free Wi-Fi, conversation-starting artwork and stylish Vitra furniture for work, relaxation and play. Peckish? canteenM is the hotel’s 24/7 bar and kitchen for hot meals, snacks and craft cocktails, whatever the time of day. Check in via the free citizenM app or the kiosk downstairs, then head up to your room's XL king-size bed. Cloud-like fluffy pillows? European cotton sheets? This is a new level of comfort. Each room has an iPad to control your room's smart TV and ambience. Hop into a jungle-like power shower with AM and PM shower gels to energise or relax. Geneva’s best stay is right here at citizenM.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Kids stay free
Business Centre with Internet Access
Photo copier / fax In business centre
24-hour security
Baggage storage
24-hour front desk
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Non-smoking hotel
Shared lounge / TV area
Laundry service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French
Location
Rue de la Rôtisserie 31-33, Geneva 1204 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
236 Restaurants
within 0.5 kilometers
Reviews
4.5
423 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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At Citizenm Geneva Hotel, guests are charmed by the professionalism and friendliness of the staff, which greatly enhances their stays. The hotel's modern and technologically advanced rooms draw praise, despite concerns over size and privacy. Cleanliness is a highlight, with spotless rooms, although housekeeping can be hit-or-miss.
While modern amenities and a 24/7 food service are appreciated, the lack of in-room coffee facilities is a drawback for some. Its central location is a boon for exploring Geneva, and while the quirky decor adds to the unique atmosphere, noise can be an issue. Opinions on value vary; some guests feel the hotel offers a fair price point, while others are put off by unexpected costs.
Location
Convenient
Atmosphere
Hip
Rooms
Modern
Value
Mixed
Cleanliness
Mixed
Service
Professional
Amenities
Well-appointed
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423Reviews5Q+A25Room tips
Traveller rating
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Detailed Reviews
Very modern room and super easy to use.
Love the location and cleanliness.
The staff was exceptional with dinner reservations and booking us an early morning taxi for the airport.
The room is very modern and the shower is a large wide rain can with great pressure.
The décor is funky and sheik. Very cool.
I would stay here again in a heartbeat and would recommend to anyone.
Love the location and cleanliness.
The staff was exceptional with dinner reservations and booking us an early morning taxi for the airport.
The room is very modern and the shower is a large wide rain can with great pressure.
The décor is funky and sheik. Very cool.
I would stay here again in a heartbeat and would recommend to anyone.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irene Gonzalez Dugo, Guest Services / Front Office at Citizenm Geneva Hotel
Responded 18 Sept 2022
Dear citizenMike, Thanks a lot for sharing the great experience you had with us. CitizenM Geneva is happy to welcome you soon again! citizenIrene
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited CitizenM with my wife for 5 nights. A week ahead of my stay, Alexandra, one of the Ambassadors from the hotel asked me if I needed anything. As it was for my wife's birthday, I suggested if a little attention could be made and if they could store her expensive gift and have it ready in the room when we would check in, a week later, back from our trip from Interlaken. Check the pictures to see how incredible the welcoming surprise was !
The check-in was smooth, easy as ABC and fast as a 123. The room was exactly what we were hoping for. A touch of Mama Shelter with the upgrade of a Yotel, this first experience in a CitizenM hotel was a must.
The hotel is ideal for perfect vacations during or out of covid period. Good vibes and perfect people combined made this stay amazing ! The view for our room was a thrill. We could see the cathedral too.
Delicious food, great "living room" to chill and nice choice of coffee and cocktails. Haven't tried the breakfast as the surrounding gave a large choice of food too being right in the center of Geneva. You won't find any hotel that much in the center of Geneva, trust me.
The bed is huge and reminded me of some suites you would get in the Middle East. The shower is multifunctional and you can pick the colours of the lights as well as the music from the little pad beside the bed. This iPad is by far the best thing in the room... You'll know when you will get in !
All the staff, from bottom to the top, so lovely, generous, professional, responding to every need at all times! Needless to write details to explain that the hospitality served in CitizenM is above 5 stars in my opinion.
We had everything we needed at all time and this little escape from reality was needed.
We will definitely come back for another occasion and thanks a lot to the entire staff and again, especially Alexandra for her genuine kindness.
The check-in was smooth, easy as ABC and fast as a 123. The room was exactly what we were hoping for. A touch of Mama Shelter with the upgrade of a Yotel, this first experience in a CitizenM hotel was a must.
The hotel is ideal for perfect vacations during or out of covid period. Good vibes and perfect people combined made this stay amazing ! The view for our room was a thrill. We could see the cathedral too.
Delicious food, great "living room" to chill and nice choice of coffee and cocktails. Haven't tried the breakfast as the surrounding gave a large choice of food too being right in the center of Geneva. You won't find any hotel that much in the center of Geneva, trust me.
The bed is huge and reminded me of some suites you would get in the Middle East. The shower is multifunctional and you can pick the colours of the lights as well as the music from the little pad beside the bed. This iPad is by far the best thing in the room... You'll know when you will get in !
All the staff, from bottom to the top, so lovely, generous, professional, responding to every need at all times! Needless to write details to explain that the hospitality served in CitizenM is above 5 stars in my opinion.
We had everything we needed at all time and this little escape from reality was needed.
We will definitely come back for another occasion and thanks a lot to the entire staff and again, especially Alexandra for her genuine kindness.
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Date of stay: March 2021
Rooms
Location
Service
Room Tip: Ask for rooms in the edge if available. They have a slightly better view and size is a little...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at Citizenm Geneva Hotel
Responded 16 Mar 2021
Dear citizenStoryofqaiis, Thanks for this awesome feedback & for the time writing it. You are part of the reason we are happy to do what we do: reshaping the hotel industry by doing our best to treat you our guests, in a unique way. I will share your feedback with Alex! Looking forward to seeing you again very soon! citizenQuentin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
CitizenM is a hotel with very cute interior design and branding, packed with functionality that matters. Located just at the back of Rue de Rive, this value for money hotel lets you relax with the Swiss hospitality way.
Staff and Hotel Manager in charge are so friendly, efficient and they have this magic touch. They attend to all your needs in every detail. Almost feels like you have a family in a hotel. They even welcomed me with a personalised card, which made my day. The rooms are so clean and the food at their resto bar are so delicious!
Go check it out and I highly recommend it to all wishing for a staycation or travellers to Geneva.
Staff and Hotel Manager in charge are so friendly, efficient and they have this magic touch. They attend to all your needs in every detail. Almost feels like you have a family in a hotel. They even welcomed me with a personalised card, which made my day. The rooms are so clean and the food at their resto bar are so delicious!
Go check it out and I highly recommend it to all wishing for a staycation or travellers to Geneva.
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Date of stay: September 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at Citizenm Geneva Hotel
Responded 24 Sept 2020
Dear citizenCindy, It was great having you and thank you so much for your amazing review. You are definitely part of the family and feel free to visit us again any time soon. Thanks again and see you soon! citizenQuentin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
An overall amazing stay, the environment is clean, nicely designed, and decorated with cheeky details that would lift a smile on your face.
The room is simple and easily accessible with wireless devices, great value for what it worths. The bed is very comfy, my only complaint is perhaps how the pillow is too tall for my personal taste. Apart from that, it has everything one needs from a hotel room.
The staff members were not only friendly but extremely helpful and had a lot of patience to solve all problems/questions my group had (Shout out to Alex from the front desk). Yomma and Quentin from dayshift were equally welcoming, had a great conversation with both, Quentin was kind enough to offer a new cup of coffee when the first one got cold.
This place has quite a high value for money, and I would definitely stay again if I ever find myself in Geneva again. Thanks for the great service =)
The room is simple and easily accessible with wireless devices, great value for what it worths. The bed is very comfy, my only complaint is perhaps how the pillow is too tall for my personal taste. Apart from that, it has everything one needs from a hotel room.
The staff members were not only friendly but extremely helpful and had a lot of patience to solve all problems/questions my group had (Shout out to Alex from the front desk). Yomma and Quentin from dayshift were equally welcoming, had a great conversation with both, Quentin was kind enough to offer a new cup of coffee when the first one got cold.
This place has quite a high value for money, and I would definitely stay again if I ever find myself in Geneva again. Thanks for the great service =)
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Date of stay: March 2021
Rooms
Cleanliness
Service
Room Tip: The living room area is a nice place to chill at and make sure to give the cocktails a try
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at Citizenm Geneva Hotel
Responded 16 Mar 2021
Dear citizenAlastairyuen1993 , Thanks for this very nice feedback. I am sorry the pillows were not ideal for you, but still happy you enjoyed the room besides of this. We are proud of our specialty 'Boreal' coffee so it should not be tasted when cold (except if it is an iced one...). I am happy your enjoyed our interactions and thrilled Alex was there to help. Looking forward to seeing you again, and good luck for your next trip to the UK. citizenQuentin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Still loving this place in spite of insufficient room cleaning this time. To safe the water and environment I kept service schedule set on once per 3 days cleaning mode. Choosing every day room cleaning may help if you don’t want your shelves to be left dusty.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabrina Bellenger, Guest Services / Front Office at Citizenm Geneva Hotel
Responded 22 Apr 2021
Dear Olga, Thank you for taking the time to share your feedback with us! I am glad that you are still loving our hotel and are understanding the 'why' behind our decision to give our guests a choice if they want cleaning or not. Indeed, it is an environmental measure but also in this period of health crisis, it can be reassuring for a lot of people. Like you mentioned, it is a choice and the everyday cleaning is still available for anyone. I hope that we will see you again soon! Please stay safe until then, citizenSabrina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms so small you can't walk around the bed so you have to climb up and over- made much worse by the fact that the beds are set very high. No tea or coffee making facilities in the rooms so you have to go down to the 'canteen' and pay extortionate prices for mediocre coffee. En-suites so small they can't fit a basin in them. Appalling. Loads of stupid tech that adds nothing to the experience- supposed 'mood lighting' that might impress a bored 12 year old for 5 minutes. And then they charge effectively 'luxury' prices for their room rates, for a room barely big enough to be a storage cupboard. Absolute waste of money.
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Review collected in partnership with this hotel
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quentin Remy, Other at Citizenm Geneva Hotel
Responded 9 Jan 2022
Dear ckanddw, Thank you for sharing your feedback. We are proud to be a non-traditional hotel brand and accept that as for different things in life, people tend to have another opinion than the one we believe in. The "mood lighting" might indeed only impress a 12-year old, but we do hope it could enlighten younger and older ones to have tech in the room/hotel that helps you stay in your bed while being able to not touch or find any hidden switch for the blinds, the lights, the TV remote with an actual easy-to-use Ipad... Something we actually find quite practical. As of the coffee facilities, we indeed propose a locally roasted "specialty coffee" in our canteenM (Boréal) that we get regular good feedback, so we are disappointed to read your coffee was not up to our standards. Have you shared this to our team members? I am sure we'd have been able to do something about it. In regard to the price: we believe we offer fair price in regard to the local swiss market, but again "luxury" is always a subjective matter and we hope you will find a better option for your next stay. I took the liberty in checking up your profile and read you had a great experience at the Hotel N'vy, which is a great option too. I hope you can see our added value on a different occasion and if not, wish you some safe travels back home. citizen Quentin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time at a CitizenM hotel and there were many things to like at the CitizenM Geneva. Check-in and check-out were nice and easy; there are always staff around to help you. The concept looks very youth-oriented from everything to the ambiance to the technology-driven rooms. The hotel greatest assets are its location and value for the money as Geneva is very expensive. They call themselves "affordable luxury" but I would not go that far. Luxury? No. Affordable? Maybe. What I can say is that it's a relatively new hotel so it looks clean and modern plus it's a beautiful building in Old Town close to major landmarks and places to eat and shop nearby. The room was small but the bed was big though the bed is set from wall to wall so you cannot get in and out from the side but from the front; ok if you are sleeping alone but need to be more careful if sleeping with somebody else (I did see many couples as guests.) The bed and pillows were very comfortable. You control A/C, TV, curtains, housekeeping with an iPad. They can bring you robes/slippers upon request (I requested slippers.) There is a mini-fridge. The bathroom sink is actually outside the bathroom and is a miniature sink so water splashes out. Loved the strong shower pressure but not a fan of dual body gel/shampoo; I prefer my shampoo only for my head. They had day and night body gel/shampoo bottles; I would have preferred one bottle of body gel and one bottle of shampoo. There is also a bottle of hair conditioner. The closet is miniature too. There are two drawers under the bed: one for luggage and one for a safe deposit box. You can fit one large piece of luggage or two smaller pieces of luggage in that drawer but expandable luggage would not fit in. There were four books in the room from "The School of Life" series, one with the ridiculous title "Whey We Hate Cheap Things" as if that required a book! Wi-fi worked very well. Staff were nice and multi-lingual. I didn't like that there was no in-room coffee/tea machine or kettle. There is no in-room ironing set either but there is a special room with an ironing set on the 6th floor. No pool, no gym, no parking. Nonetheless, overall value for the price was very good; I even got some cash back from booking directly via their partnership with the Guestbook. And still with the excellent location, it's more of a 3.5 so rounding up to 4.
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Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As always we did our research on where we were staying and got it down to 3 locations and eventually decided on here and were perfectly happy with our choice.
As with everything in Geneva you pay a premium for whatever you do and here was no exception, £293 for two of us for two nights isn't a huge amount but not cheap either.
For that money we got a 'King Room' (their standard room) with everything we would need for our short stay.
Location wise just south of the river with all the visits we had planned easily commutable especially with the travel card you get for free which in itself saved us some money.
A great hotel in a great city.
As with everything in Geneva you pay a premium for whatever you do and here was no exception, £293 for two of us for two nights isn't a huge amount but not cheap either.
For that money we got a 'King Room' (their standard room) with everything we would need for our short stay.
Location wise just south of the river with all the visits we had planned easily commutable especially with the travel card you get for free which in itself saved us some money.
A great hotel in a great city.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check in and out is faster without technology. there is 1 single ironing machine for everyone in a separate room in the 6th floor. More people in the early morning waiting to use it and the first one has to wait for the machine to heat up
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Review collected in partnership with this hotel
Date of stay: November 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabrina Bellenger, Guest Services / Front Office at Citizenm Geneva Hotel
Responded 18 Nov 2021
Dear Ignaci0arias, Thank you for your feedback. I am sorry to read that you did not enjoy our self check in concept. The whole point of it is to be faster and for our guests to avoid waiting if the ambassador at the reception is busy with another guest for example. I appreciate the feedback regarding the iron room. On that note, I would like to let you know that our iron room is open 24/7 (in case it's too crowded in the morning). I do hope that you'd be willing to stay with us again in the future and hopefully leave with a better impression of our concept. Thank you again for trying citizenM! Best, citizenSabrina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed our stay, lovely staff, very smiley and helpful. Great value for money - room view of the lake was definitely worth 9chf. Would recommend this to any one traveling for work or pleasure.
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sabrina Bellenger, Guest Services / Front Office at Citizenm Geneva Hotel
Responded 22 Apr 2021
Hello citizen Sarah, Thanks a lot for this amazing review! We are so happy that you enjoyed your stay and would recommend us to anyone. Hopefully, we can welcome you again soon! Thank you again, citizenSabrina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well it could be as much as CHF 10 + , Geneva is expensive it cost CHF50 from the hotel to the airport. You could get bus 8 (not OMS direction ) and get off just over the bridge , it’s free with your hotel reservation. It’s about 2 mins from the stop to hotel , if you find the Michael Kors shop the hotel is opposite.
Not in the rooms, as part of the chain concept is available 24/7 in the living room.
Btw the plug in CH is the same as in the rest of continental Europe.
Bonjour citizenMaud,
Oui, le pass pour les transports genevois est inclus dans le prix de la chambre!
Au plaisir de vous voir bientôt chez nous,
citizenQuentin
"This hotel is well placed for all who want to either shop or travel around Lake Geneva. "Read full review
"I could not recommend this hotel , especially , if you have to travel at summer time."Read full review
"They’ll look after your luggage if you’re there too early to check in, which was helpful"Read full review
PRICE RANGE
AU$242 - AU$377 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of GenevaGenevaCité
NUMBER OF ROOMS
144
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCITIZENM GENEVA HOTEL (AU$242) - 2024 Prices & Reviews (Switzerland) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Citizenm Geneva Hotel
Which popular attractions are close to Citizenm Geneva Hotel?
Nearby attractions include Chapel of the Maccabees (0.2 km), Alea Escape (0.4 km), and Archeological Site at St. Pierre's Cathedral (0.2 km).
What are some of the property amenities at Citizenm Geneva Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Citizenm Geneva Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Citizenm Geneva Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Citizenm Geneva Hotel?
Conveniently located restaurants include Pizzeria Ristorante Molino Molard, Le Thermometre, and Le Radar de Poche.
Is Citizenm Geneva Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Geneva.
Which languages are spoken by the staff at Citizenm Geneva Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Citizenm Geneva Hotel?
Many travellers enjoy visiting Chateau de Voltaire (6.9 km), Hotel de Ville (0.2 km), and Passage De Monetier (0.1 km).
Is Citizenm Geneva Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.