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Overlooking the RhĂ´ne river and within walking distance of the city's main attractions such as the Lake, Jet D'eau and St. Peter's Cathedral, Mandarin Oriental, Geneva is a five-star hotel with contemporary Swiss hospitality, within easy reach of Geneva's chic boutiques and restaurants, the financial district and the United Nations building. Combining luxury, style and unbeatable service, we're the perfect city retreat, with supreme views of the river, Old Town and snow-capped mountains. The 178 rooms and suites are designed with a contemporary and refined style, inspired by nature, mountains, and water. The 35 luxurious and elegant suites offer a residential experience, including eight suites with private terraces and panoramic views, and four Signature suites. Adorned with contemporary Swiss artworks, all rooms pay tribute to the history of the location, Swiss landscapes, and the journey of the river, from glaciers to the Mediterranean.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
River View
Green
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
Quai Turrettini 1, Geneva 1201 Switzerland
Name/address in local language
Mandarin Oriental, Geneva
1,264 reviews
Getting there
Great for walkers
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The Mandarin Oriental, Geneva, garners high praise for its spotless environment and meticulously kept rooms, with guests frequently commending its cleanliness. The blend of classic and modern decor creates a delightful atmosphere that, along with the hotel's thoughtful amenities and exceptional service, contributes to a luxurious and memorable stay.
Nestled in a prime location, it offers easy access to local attractions while maintaining a peaceful ambiance. The value proposition is evident, with spacious, well-designed suites that offer desirable views at competitive prices.
Location
Convenient
Atmosphere
Whimsical
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Outstanding
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As we were greeted at the car by the bellman, he asked our name, and everyone inside knew it as soon as we walked in. Such a warm, friendly reception. The lobby is small, but artfully decorated for the holidays and there are several restaurants to the right of the Reception area, and a large bar/restaurant to the left that had a big (gas) fireplace that certainly added a nice feel. Our room, 542, overlooking the river, is not huge, but certainly big enough and comfortably furnished with a cozy queen bed with soft sheets and puffy down comforter and pillows. The bathroom is large and tiled in travertine of a neutral color, with a standup shower with both a hand shower and a rain shower, and a soaking tub. The water pressure was amazing and so nice not to worry about water usage - since we are from California, that is often what we have to do.
A couple of things in the room that I think could be improved: more lighting! The room was pretty dim with several lamps, but nothing overhead, and the bathroom equally dim. Lighting is definitely needed there around the mirror and in the hallway. The closets, surprisingly, while roomy, had no automatic light that went on, something I always find even in less expensive hotels. Also, the USB ports were not working and the shower handle so tight that it was difficult to turn on. The good news is that the shower handle and the USB ports were fixed as soon as we notified Reception. The dimness is something that needs to be addressed soon!
Also, this hotel is on the river, not the lake, and that may be a detriment for some, but fine for us as the view was lovely. Also, the exterior of the hotel definitely needs some work, especially compared to the exteriors of the Four Seasons, Ritz Carlton and Beau Rivage, on the opposite side.
Will I send clients here? Yes, I will, because the service was amazing, especially the concierges Sam and Mathieu. Friendly, knowledgeable, helpful, all can be applied to them. The front desk staff was equally lovely. They helped us even before we arrived getting COVID tested on Christmas Day for our family members that had to fly home on the 26th! They had a local spot and the pharmacy was fabulous, it was called Beau Rivage and the pharmacist who works there is the best!
We did not eat at the hotel, instead choosing local restaurants and we were not disappointed in that. So although I saw the prices were high, consistent with the type of hotel, I can't say if eating at the hotel is worth it or not.
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Date of stay: December 2021
Value
Location
Service
Room Tip:Â We were overlooking the river on the fifth floor. Couldn't hear a thing from anywhere -
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Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 28 Dec 2021
Dear Kip A, Many thanks for your great feedback which is always very important to us. We are delighted that you enjoyed the service from our exceptional staff especially from the concierge and front office team. I have taken good note of your comments regarding lightning of the rooms. You may rest assured that as part of our ongoing commitment in keeping our hotel in great condition, we permanently undergo soft renovations. We hope to welcome you back soon in Geneva. Warm regards, David Collas General Manager Mandarin Oriental, Geneva
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I had a very nice treatment at the hotel from the start. Staff was professional, kind, helpful and friendly. The location was also very nice where I could walk to different venues in less than 5 minutes. Room was very comfortable and clean, with special welcome touches. Bed and pillows were very comfortable. Bathroom was very clean and I felt comfortable to use the tub (usually I don’t) for a relaxing bath. I would definitely stay again in this hotel, and I truly recommend it for anyone traveling to Geneva for leisure and buisiness. My experience was very good overall.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip:Â The hotel is at a very close location of the center of the old town and stores, restaurants and...
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Dear mmaariaa, Thank you for having shared the wonderful rating. We are very thankful for your excellent review. We already look forward to welcoming you back soon. Warm regards, David Collas - General Manager - Mandarin Oriental, Geneva
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Geneva is beautiful and peaceful. To explore a city like this you need to stay in a place with good location and strong service culture. We stayed in Mandarin Oriental Geneva for two nights and was very impressed with everything the hotel provided to us. The hotel is overlooking the river and everywhere you need to visit as a tourist is within walking distance. Less than 20 mins from the train station and old town. The room are spacious and the food in the newly renovated restaurant Yakumanka are authentic and delicious. But the best is the service in this hotel, from the porter to the reception staff, to the concierge as well as the HSKP staff, everyone seems know you after you check in, they greeted you every time when they see you in the hotel with your last name, you felt like stayed for a month after 1st night! Thank you Mandarin Oriental for such a fantastic experience in Geneva!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mogva, General Manager at Mandarin Oriental, Geneva
Responded 20 Jan 2020
Dear marcell763, Thank you so much for your excellent comment. We are absolutely delighted to read that you had a memorable stay with us. It's a pleasure to know that you were amazed by our friendly and professional staff, our attentive service and our central location. Again, we are very grateful for your rewarding feedback. We already look forward to welcoming you back to your home away from home. Warm regards, David Collas General Manager
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Interesting old hotel with a central staircase that had sculpture and scenery all the way up. Even though we were on the 5th floor, we used the stairs exclusively because it's good exercise and because the elevator was about the size of an old phone booth. The rooms were fancy, almost gaudy, with full wall mirrors, but were quite comfortable with good bedding and pillows, a large bathroom including separate large shower and large soaking tub. There was also a bidet, though it didn't have enough water pressure unless you wanted it tepid. They had a handful of English speaking stations on the TV. Location right on the Rhone, it was an easy walk to the central area of town, and the staff was helpful in helping find restaurant options.
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Date of stay: July 2022
Rooms
Cleanliness
Service
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Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 9 Aug 2022
Dear Michael K, Thank you for having shared the wonderful rating. We are very thankful for your excellent review. We are delighted that you enjoyed the service from our exceptional team. We already look forward to welcoming you back soon. Thank you for being a FAN! Warm regards, David Collas General Manager Mandarin Oriental, Geneva
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This hotel has excellent service with a welcome friendly touch. The concierge service at this hotel anticipates your needs and also makes great suggestions I asked about the location of a particular cigar shop in in Geneva and the concierge suggested a much better place. He is also a cigar smoker and left me a gift of two very nice cigars. I thought that was very kind I travel for business and usually stay in luxury places. The MO had the best concierge service I have seen extremely but professional but friendly. I don't usually find the friendly touch at luxury hotels in Europe.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from mogva, General Manager at Mandarin Oriental, Geneva
Responded 30 Jan 2020
Dear JJD320, Thank you for having shared your impressions. It’s a pleasure to read you loved your stay with us, especially because you enjoyed our both friendly and professional service and our helpful concierge. Your comment is a true reward to our everyday efforts towards guests' satisfaction. Again, we are extremely grateful for your rewarding feedback and we look forward to welcoming you back warmly. Kind regards, David Collas General Manager Mandarin Oriental, Geneva
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My daughter and I stayed at the mandarin oriental for a 5 day site-seeing visit and couldn’t have asked for a better experience. The hotel was pristine with views overlooking the lake. It was really centrally located for getting to all the tourist attractions and we ended up walking to the majority of our destinations. Everyone from the doormen to the front desk staff to the cleaners were super friendly and attentive. We did have a problem with our room on the second night when a very prominent smell of someone smoking flooded our room, as non- smokers this was unbearable. We reported this to the front desk and they immediately sent someone up to investigate as the hotel has a no smoking policy. They offered us another room straight away, but we ended up moving the following day because we were so tired. Overall this was a great stay and we thoroughly enjoyed it
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 20 Mar 2023
Dear guest, Thank you for taking the time to share your recent experience at Mandarin Oriental, Geneva. We are thrilled to hear that you and your daughter had a wonderful 5-day stay and that you enjoyed the stunning views overlooking the lake. We are pleased to hear that our central location made it easy for you to explore the city. We strive to provide our guests with the perfect balance of luxury and convenience. We are also delighted to hear that our team members, from the doormen to the front desk staff to the cleaners, provided you with attentive and friendly service throughout your stay. We take great pride in delivering personalized and warm service to all of our guests. We are sorry to hear about the issue you experienced with the smoking smell in your room. We take our no-smoking policy very seriously, and we apologize for any inconvenience this may have caused. We are pleased to hear that our team responded promptly to your report and offered you an alternative room straight away. Thank you for your kind words, and we look forward to welcoming you and your daughter back to Mandarin Oriental, Geneva in the near future. Thank you for being a FAN! Best regards, David Collas General Manager Mandarin Oriental, Geneva.
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I always receive a warm welcome when I visit this hotel. The rooms are spacious and well-furbished, the food (whether it be room service, breakfast or bar food) is always of a high standard and the location cannot be beaten. A great hotel and my go-to location when in Geneva.
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Date of stay: October 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 10 Nov 2022
Dear R5489RZgerardo, Thank you for having shared this wonderful rating. We are very thankful for your excellent review. We are delighted that you enjoyed your stay and the service from our exceptional team. We already look forward to welcoming you back soon. Thank you for being a FAN! Warm regards, David Collas General Manager Mandarin Oriental, Geneva
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I don't think my children will ever forget the welcome they received at this hotel. We stay in approximately forty hotels a year but this has blown every hotel since their birth out of the water! Thank you. Aside from the personalised sweets in the hot air balloon we were treated to a room upgrade as MO members which was fabulous. The room itself was a little bland and could probably benefit from some artwork on the walls but it was super spacious and comfortable. The hotel is in an excellent location, just minutes walk from the shops. The staff are slick and super friendly, they cannot do enough for you. Breakfast was a highlight, not just for the fabulous array of food on offer but for the wonderfully, cheerful manager who seems to have even the busiest service under control. We had an excellent stay in Geneva. If you are a chocolate lover, I highly recommend buying the Choco pass, it was a great way to get to know the city and for once the children didn't moan about walking!
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 7 Oct 2022
Dear ElevenMadison, Many thanks for your great feedback which is always very important to us. We are delighted that you enjoyed the service from our exceptional staff, the quality of your room and our restaurant. We hope that all your family had an unforgettable time with us and hope to welcome you back soon in Geneva. Warm regards, David Collas General Manager Mandarin Oriental, Geneva
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I very much enjoyed my stay in the Mandarin Oriental Geneva. We visited for 1 night but arrived early in the day before check-in and were delighted to have our rooms available which we were not expecting. The hotel staff were friendly and extremely helpful. Not long after arriving in our room we had some fruit and cake delivered which was a lovely surprise. The rooms were large and spacious with great amenities. As we were heading onwards from Geneva skiing we had a lot of luggage so it was great to have a large closet within our room so as the luggage was not taking up space in the room. We spent the day out and about in Geneva but returned to the hotel for drinks before dinner at the bar. The staff and the bar we very friendly and made great conversation and recommendations before escorting us into the hotel's Peruvian restaurant for dinner with our drinks. Our experience in Yakumanka for both dinner that night and breakfast the next morning was outstanding. Service was amazing and food was out of this world. During dinner the food and cocktails were delicious and at breakfast the smoothies and omelettes tasted amazing also. Checkout was quick and easy. We asked for a taxi to take us to the airport and as we were a party of 6 with a lot of luggage we wanted a small van which arrived very quickly indeed. The only thing to comment on was that there was no hairdryer in our room that morning but after calling housekeeping it arrived in minutes... so not a problem at all!
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Date of stay: January 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 10 Feb 2022
Dear Laura, Many thanks for your lovely feedback which is always very important to us. We are delighted that you enjoyed the service from our exceptional team, the quality of your room, our MO Bar and the restaurant. We are glad that you had an unforgettable time with us and in Geneva. We hope to welcome you back soon. Warm regards, David Collas General Manager Mandarin Oriental, Geneva
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We decided to visit the Lake Geneva region for a week and spend the first couple of nights in Geneva before heading east. We have known the MO Group and stayed at others of their hotels in the past. We stayed in a Deluxe River View Room. Although the interiors are in the usual MO style, they appear so old and run down. These types of hotel rooms are in need of a full renovation. The bathroom is so old and out of date. Although clean, there was an unpleasant smell in the bathroom. Lights are bad and the TV and its quality is a joke in today's world. I would have expected more from a hotel like this. Also, there was no turn down services in the evening although we left our hotel room well before 7pm. The room itself was a real disappointment to us. I was inclined to give a one point review which I never have reason to do, but the staff at reception was very friendly, so they make up for the second point.
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Date of stay: August 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded 3 Sept 2020
Dear Swiss_Goat, Thank you for having taken the time to post your observations and feelings following your recent stay with us. We regret to read you were disappointed with your room. I understand you are a loyal Mandarin Oriental guest having experienced some of our properties and might appreciate especially modern/contemporary design. I am sorry if you had expected another setup or style in your room. Nevertheless, our teams strive to give the best of themselves every day to delight our guests with the legendary Mandarin oriental service. We are glad you enjoyed our friendly and professional staff. I have taken good note of your comment regarding a needed refurbishment of our hotel rooms and bathrooms. Please allow me to inform you that we last renovated our top suites in 2019 and constantly undergo soft renovations as part of our commitment in keeping our hotel in wonderful conditions. I’m deeply sorry for the mentioned smell in your room, please rest assured that this is not up to our standards. We do apologize for the inconvenience it may have caused. We would obviously have sent our engineering team immediately to solve this or offered you to move to another room according to your preferences or mood. Should you have shared your impressions during your stay with a Manager or Duty Manager, we could have suggested to stay in another room category in order to better meet your expectations. We appreciate your loyalty to our brand and trust that this experience has not tarnished your image of Mandarin Oriental Hotel Group. We look forward to seeing you again in the not too distant future in one of our hotels around the world. Sincerely, David Collas General Manager Mandarin Oriental, Geneva
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Dear ElodieP2406,
Thank you for you inquiry.
I’m pleased to follow-up, please find below the fees for a transfer from the hotel to the airport, depending on your departure time :
* From 6.30am to 8.30pm
- 145 CHF with a Sedan car
- 155 CHF with a Van (Mercedes V Class, should you have more than 2 big pieces of luggage)
* After 8.30pm,
-170 CHF whatever the type of vehicle
We hope this helps and would be delighted to book the requested transfer for you.
We are already looking forward to welcoming you soon.
Warm regards,
Your dedicated Concierge Team
Mandarin Oriental, Geneva
Dear Sarahdush,
Thanks a lot for your inquiry.
Should you wish to benefit from free Wi-Fi during your stay with us, we invite you to book a published rate and create an online profile to receive complimentary high speed internet.
Our complimentary Wi-Fi offer will enable you to enjoy our high speed internet service for up to 6 personal devices throughout your stay. The offer is subject to availability.
We do hope to have pleasure of welcoming you soon,
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Dear Katelina2,
Our dedicated team would be delighted to design and organise your dream wedding reception either in the hotel or in the place of your choice with the help of our Catering Service.
Our Groups & Events department hopes to have the pleasure of discussing this special event with you.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Dear sarahdushmanfana2016,
Thanks a lot for your interest in Mandarin Oriental, Geneva. I'm very pleased to confirm all our hotel rooms feature a hair dryer, as well as a Nespresso coffee machine and a tea making set, among other amenities.
Our dedicated Concierges will be pleased to offer you a Geneva Public Transport card valid during your stay with us, which is your free passkey for all the public transportation in Geneva. It offers you a free and unlimited use of the Genevan public transportation system: tpg, CFF and Mouettes Genevoises until your departure from Geneva (day of departure included).
I hope this helps, do not hesitate to let us know, should you have any special request, our friendly and professional team will be delighted to follow-up accordingly.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
SwitzerlandCanton of GenevaGenevaSaint-Gervais Temple
NUMBER OF ROOMS
178
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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