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Mercure Plaza Biel

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#1 of 11 Hotels in Biel
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Mercure Plaza Biel
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325 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Plaza Biel
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Showing 84: English reviews
Cottbus
Reviewed 7 August 2016

The hotel is clean and nice. My was room was rather small, but it was enough. Wifi connection was slow and kept falling. AC worked very well. Breakfast was good. The receptionist still greeted me with a smile even though just some seconds earlier some indian woman (that thought she was more important than she is) was threatning her.

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Helpful?
Thank tgois
Mercureplaza, Manager at Mercure Plaza Biel, responded to this review

Dear guest, thank you for the great review! We all strive to welcome our guest whatever may happens! We are glad you appreciated your stay in our property. Kinds regards, Chloé Assistant Manager

Athens, Greece
Reviewed 13 June 2016

The hotel is clean and nice. Rooms are modern and stylish and have all necessary equipment. There's a tea/coffee making set, a safe and a minibar. Bathroom has a bathtub, two sinks all necessary amenities, however, gel, shampoo, body lotion and even a sponge are for 1 person only even in twin rooms. There's free wifi, however it was not...

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1Thank Exinya-Aspasia
Taichung, Taiwan
Reviewed 30 April 2016

I stayed at Mercure Biel on this week, it was perfect stay as usual in this hotel, the most wonderful thing is they remember the room I stayed during last time in Aug. 2015, they reserve exact same room for me. thank you Mercure.

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Helpful?
Thank TSAIF312
Mercureplaza, Assistant Manager at Mercure Plaza Biel, responded to this review

That's why we are here! pleasing our guest is our very first mission. Thank you for the compliment and see you soon, Chloé

Copenhagen, Denmark
Reviewed 27 April 2016

Definitely a good hotel. Excellent service in the reception. Very friendly and helpfull staff - all with big smiles. Nice room with very good beds. Nice big bathroom with shower. Very clean room. Good thing with the tea and coffee station, was only missing fresh milk. Very good breakfast buffet with an allround selection. Not luxury, but definitely more than...

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Helpful?
Thank Christian K
Mercureplaza, Public Relations Manager at Mercure Plaza Biel, responded to this review

Dear Christian, Thank you for the great review of our hotel the Mercure Plaza Biel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The team and me, Laetitia Firmino Administrative...

Worthing, United Kingdom
Reviewed 25 April 2016 via mobile

You know where you stand with Mercure hotels. They are very much a copy and paste but that isn't a bad thing. Places like that are all about the staff and they were all very friendly. They spoke perfect English, which was great for my girlfriend as she doesn't speak any other languages. They answer all our questions and check...

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Helpful?
Thank TonyBN3
Mercureplaza, Public Relations Manager at Mercure Plaza Biel, responded to this review

Dear Gingerbiker1985, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The team and...

Helsinki, Finland
Reviewed 23 April 2016 via mobile

Good location fir my HQ visits. Walking distance to work an nice restaurants in the city. Breakfast is very good as in Switzerland always is. Rooms are clean and do not need renovation yet. Live music in evening bar in jazzich, I like. Hotel can be recommended.

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Helpful?
Thank 2012Esa
Mercureplaza, Public Relations Manager at Mercure Plaza Biel, responded to this review

Dear Esa, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Iasi
Reviewed 1 February 2016 via mobile

The location is great , close to the city center, near to the lake and not far from railway station. The rooms are pretty clean and big enought. The beds and the pillows are very confortable. The staff at the reception desk is friendly.

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Helpful?
Thank Vasile P
Mercureplaza, Assistant Manager at Mercure Plaza Biel, responded to this review

Dear Vasile, Thanks for the comment! the all tem is glad that your stay was good! We hope to see you soon again! Chloé and the Mercure Hotel Plaza Biel's Team

London, United Kingdom
Reviewed 11 January 2016

This is a good, functional, modern hotel well-placed in the centre of Biel. We had a comfortable couple of nights in a plainly furnished, quiet and clean room. Everything was as it should be. However, just one point, the bathroom was small, as were the towels and there was no heated towel rail. The staff were helpful and we appreciated...

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Thank Patricia S
Prague
Reviewed 15 November 2015

The overall impression of the hotel would be good. Unfortunately it spoils noisy rooms. Rooms that have windows facing the street are completely unsatisfactory. You hear every car that passes by and you feel like you're sleeping outside and not in a hotel.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank t0masd15
Mercureplaza, Manager at Mercure Plaza Biel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...

Alexandria, Virginia
Reviewed 13 July 2015

We stayed for one night after a long flight. We arrived around noon. Our room was ready in 15 minutes. The staff is very friendly, helpful and polite. The room was very nice and spacious. It had a couch and kitchenette. When we booked the room, we paid a few Francs extra for the breakfast and it was well worth...

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Helpful?
Thank Tom M
Mercureplaza, Verkaufsleiter at Mercure Plaza Biel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We are really pleased that you appreciated your stay and the breakfast. I will not miss to share your comment with our team. We hope to welcome you back to our hotel very soon! Sincerely, Ilona Gloor, assistant manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Hotel Plaza Biel is situated in the middle of Biel, close to the pedestrian zone and the train station. This 4-star house of world class has 100 comfortable and airconditioned rooms and suites at your disposal and features all comfort. International and local dishes and wines are served in our Restaurant Barrique. A bar, a terrace and a fitness room with sauna are available too.Room facilities: Smoke detector, 220/240 V AC, flat screen, Satellite and cable TV, safe, telephone, free WiFi, RJ25 electrical socket, electric kettle with tea and coffee and air conditioningBathroom facilities:Bathtub or shower, hair dryer, make-up and magnifying mirror, guest amenities. ... more   less 

Additional Information about Mercure Plaza Biel

Address: Neumarktstrasse 40 | Postfach 3376, Biel 2502, Switzerland
Region: Switzerland > Canton of Bern > Biel
Price Range: $156 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Plaza Biel 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Priceline, Expedia and ACCOR so you can book your Mercure Plaza Biel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Plaza Biel Hotel Biel
Accor Plaza Biel
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Plaza Biel staff and other travellers.
2 questions
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over a year ago
Halifax, Canada
over a year ago

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Questions? Get answers from Mercure Plaza Biel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor seem more new than 1st and 2nd.”
 of 5 bubbles Zabook, 9 Aug 2016 | Read review
“Higher floors probably have less street noise”
 of 5 bubbles PrinceAndrew, 10 Oct 2014 | Read review
“Show your membership card.”
 of 5 bubbles YBZ888, 12 Mar 2014 | Read review
“if you are worried about traffic noice, ask for a room on the inner court/side road side”
 of 5 bubbles Miranna, 22 Aug 2013 | Read review
“it probably depends what room you get. However I heard my next door neighbour doing his thing... 'nuf said?”
 of 5 bubbles Equitecnoc, 18 Jun 2013 | Read review
5 of 5