Switzerland such an amazing country with so lovely ppl, but this hotel was the worst! Staff at the reception was extremely not professional in Ibis and Novotel (both). Whenever u ask any assistance they will never even try to help or assist you, the hosting is the worse. The girl at the reception from Novotel just careless, she will look at you as you have to deal with ur problems. No Adapter to even charge the phone they can’t provide. We stayed for more than 7 hotels at the time we checked in here and even in the villages were adapters. Okay that’s not the main problem. Business center of the Novotel is USELESS! U can’t download, exit save send to ur own email as they blocking system, okay why then I need the business center?! So we just sit there for 1 hour and didn’t understand the problem, and the guy from reception said yes this is how it is. Take it or leave it! But as everywhere there are sone good ppl, who has really deserved to work in a hospitality field. Staff such as like JANINE & TANZINE ( i hope the spelling is correct) were just an angel and a fresh air from this all what we faced during the stay. They just solved our problems in a second, that’s the host we’re looking for when we come to the country where u don’t know anything and anyone. Thanks girls, rock it stars! (Both are from Novotel) From Abu Laban family.…
Very friendly staff, great bar for your end of working day beer, clean and comfortable room, very convenient parking garage in-house, perfectly situated for meetings in Berne, very close to the freeway exit/entrance yet nicely quiet
It was an adventure fighting half of Switzerland and Croatia fighting the soccer crowds getting to the adjacent stadium. Hotel is a typical IBIS with the modern furniture, modular bath. Our room overlooked a huge equestrian complex
the hotel is new , and the service ids OK except at the bar, the service wasn't very friendly Parking is free when Platinum member Which is very nice , but the hotel is quite far from the center. no too many options for restaurant near by
Easy access to Bern a center We had a family room which was a normal size with a view over a horse house. Friendly staff at the reception , quiet hotel even though it was really busy I will propose an update at towels & carpet
Had a great stay. Staff were welcoming and only but helpful. We asked for two extra pillows and they were in the room very fast. Always greeted us in the morning and when ever we came and went. Clean and warm and comfortable. Shower room was spotless and shower was good. Thank you
When I arrive in bern , i’m so impress with your kind staff at front . He help us with. Good advice for our traveling trip . His kind supports for all our request and question is helping us very much. Regret that I forgot to ask his name for mention to thanks you . My trips stay at room 915,917 on sep 19,2019 💕💕 Thanks for your kindness. We will visit again for sure !!!!
staying for two nights during a busniess trip the room was simple but nice and comfortable enough for one person. as it was very hot during these days the a/c was very welcomed. breakfast is basic but nice.
We stayed here for one night on our way to Italy. It was a very clean hotel. De staff was friendly and the check-in and check-out went smoothly. We got free tickets for the public transport, which was a fun surprise. We took the public transport to the city centre, which was really close. At the end of the night, we walked back to the hotel. It was a nice walk. Would recommend!
Arrived by car and found the hotel easily with plenty of parking. Reception were polite and helpful. Room was clean, comfortable with good air con. Lovely view of the city with the Alps in the background. Easy to get to the old town via tram. Also, a short walk to the shops and football stadium in the Wankdorf Center.