Great rooms - clean , good size , comfortable beds n facilities in the room was good . Arrival n departure was excellent. Met n departed by friendly helpful staff . Location is superb . Accessible to the main town n public transport . Food was good n service excellent.
Everything was just perfect, starting with the extremely professional and welcoming staff, the room, the service, the food and ending with the fantastic spa!! We wish we could stay longer:) Thanks a lot for this amazing experience, we will be happy to come back again!
Excellent hotel, cute spa, perfect location opposite the train station but still very quiet. In the old city centrePersonnel was very friendly. Great breakfast (no buffet). Will definitely come back again.
Enjoyed a six night stay. Location excellent, across from the main train station. Lots of good restaurants and shopping opportunities in the vicinity. Think we booked a "small" room but it was larger than many others we have stayed in. Room was immaculately clean with a turndown service nightly (including a tasty Swiss chocolate). Shower room was one of the best we have ever experienced, massive shower head, simple controls, Bvlgari toiletries. Staff genuinely friendly throughout the stay. Pleasant bar on the ground floor, which also serves a limited food menu. Downsides? Very little. The control panel for the room lights seemed a bit quirky (written instructions might have helped) and the heating on the air conditioning did not seem to match up with the temperature showing on the wall. All in all, a fabulous hotel to stay in from which to explore the Swiss capital.…
I feel obliged to start by saying I am very lucky to have traveled to over 60 countries and have frequently stayed in exceptional hotels, thus the bar is set pretty high. The Hotel Schweizerhof in Bern has customer service as good as I have experienced anywhere. This started before my visit where an email exchange with the concierge helped me with pandemic logistics and to obtain tickets to a football match. At checkin, staff was interactive and friendly. It is the kind of hotel where staff know our name and greet you as you enter. The hotel is located in the at the edge of the pedestrian zone where there are many restaurants and shops. Parking is a little confusing but sorted out with a phone call as I approached the hotel. My room was large and gorgeous with hardwood floors, a comfortable bed, and very modern bathroom. A special thanks to Sarah who was helpful in every way. When I return to Bern, I will only consider this property.…
We stayed for a long weekend in the hotel combining business and leisure. The stay was was just marvellous, from the impeccable room to the staff. We had a room showing to the inner courtyard, felt at home in the room and can recommend that as outside there was no noise except from some AC equipment or so.
Stayed at this hotel through an on line recommendation. Very central and accessible location. Well appointed suite, with ample storage , although the welcome gift of 2 apples was a bit parsimonious considering the cost of the rooms. Excellent sound proofing so no noise from overlooking a central square and efficient air conditioning. Staff were friendly, helpful and very responsive to our needs (extra pillows, shower gel), and offered some good advice on local brunch areas, etc. The sky terrace was closed during most of our stay but could clearly be a good attraction. Spa was promoted but it is small and was over crowded - avoid. Quality and service at the restaurant was excellent and we got an unexpected tour of the kitchens on our way back to the room which looked clean and orderly. All things considered, we would come again. …
Our stay was beyond incredible. The staff at check in and out were so kind and the valet parking service was on point! Also we had the bad luck something was going on in Bern, police was in front of our hotel and we couldn’t go in but after a phone call to the hotel someone came to pick us up and park our car. The room service was also incredible! We can’t wait to come back one day!
A hotel where you cannot cut the air conditioning noise and Airflow in your room.....what a joke . Awful place. Impossible to park and alight in front on arrival when many cars were there for no reason, a bar which looks like an airport lounge are you serious?
This luxury hotel is within walking distance of the station and very convenient to get around the city. But the real reason to chose this hotel is the unforgettable service and the high-level spacious rooms. Spoil yourself with the Bulgari amenities and call the room service for any need. They will be there with a smile. Also, they provided me with a public transportation card for each day of the stay,