Holiday Inn Bern - Westside, an IHG hotel
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Holiday Inn Bern - Westside, an IHG hotel

Riedbachstrasse 96 Westside Shopping- und Erlebniscenter, Bern 3027 Switzerland
Traveller (283)
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Room & Suite (125)
Holiday Inn Bern Westside
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About

4.0
#9 of 34 hotels in Bern
4.0 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.9 of 5 bubbles
Value
With conference infrastructure, shopping mall and multiplex cinema, adventure water park complex with fitness center and spa, set in a unique architectural environment created by world renowned architect Daniel Liebeskind. This modern Hotel was built in 2008 and is with its 144 guest rooms and 11 meeting rooms part of the Westside Center Bern. The new urban destination on the outskirts of Bern. The hotel is easily accessible by public transports and by car.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Water park offsite
Children's television networks
Paid private parking on-site
Car park
Wifi
Hot bath
Lazy river
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Waterslide
Board games / puzzles
Indoor play area for children
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Facial treatments
Full body massage
Hammam
Hand massage
Head massage
Massage
Neck massage
Steam room
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Offer:Summer Sale

Location

Riedbachstrasse 96 Westside Shopping- und Erlebniscenter, Bern 3027 Switzerland
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 61 out of 100
61
Belp Airport
EuroAirport Swiss
72.9 km
See all flights
681Reviews7Q+A60Room tips

Reviews
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Detailed Reviews
Lancs22 wrote a review June 2023
Lancashire137 contributions104 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Room clean, quite small but more than adequate. Breakfast area well presented and staff extremely friendly. Not cheap at 25CHF. Quiet hotel attached to a shopping mall. Public transport was outstanding, free pass to use trains/trams in City and a stop for both directly outside the hotel. Couldn't have been easier to travel around.
Very good hotel for a stay in Bern and no problem recommending it.
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Date of stay: May 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Geschäftsführer at Holiday Inn Bern - Westside, an IHG hotel
Responded 7 June 2023
Dear Lancs22 We are delighted about your positive impressions and thank you for your great review! It’s a pleasure to read that you felt comfortable with us and enjoyed your time at our hotel. We would be very happy to welcome you again as our guest during your next stay in Bern and wish you all the best! Kind regards Your team from Holiday Inn Bern Westside
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Ashish V wrote a review Jan 2020
New Delhi, India99 contributions40 helpful votes
5.0 of 5 bubbles
An amazing hotel just next to the main highway. Anyone who wants to explore Switzerland by road then this the place to be. All the major tourist attraction are within 1-1.5 hr drive. We explored major tourist attraction by having our base in this hotel.

This hotel is on the outskirts of the Bern City center. Next to the hotel is the Westside mall which has lot of options for food and shopping. But the biggest point for this hotel is the free entry to the huge water park. Its a very big water-park with slides, sauna, steam bath, heated pools, kids pool. It has more than 4 pools for swimming. One can easily spend close to 3 hours there.

Beside the hotel is the tram station from where anyone can take the tram to bern city center. It takes roughly around 25mins to reach the Bern city center

The hotel also have its own bar and restaurant with some good food options. The staff was very helpful in guiding and helping us in planning our road trips.
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Date of stay: August 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Holiday_Inn_Bern, General Manager at Holiday Inn Bern - Westside, an IHG hotel
Responded 26 Jan 2020
Dear AshishV153 Wow! We are stunned! We love to hear such feedbacks! It was a pleasure being your jump off point in Switzerland and we are all very happy to hear that you have had a excellent time! Just a little input for next time: Altough the tram i s the typically Bernese way to travel, the train only takes 9mins to Bern Trainstation. ;-) Again, we are thrilled about your feedback! Safe travels and the best of regards Holiday Inn Bern Westside Marcel Pernet
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VinnieLondon wrote a review June 2022
Doha, Qatar12,800 contributions730 helpful votes
+1
4.0 of 5 bubbles
Hotel located about 25 minute drive/taxi from Bern station ..taxis are expensive ..(around £60 equivalent out to hotel). The good news is that there is a tram station next to the hotel and the hotel provides free tram tickets into the city centre which only takes around 30 minutes. There is also a train station next to the hotel and that only takes around 8 minutes to the city centre. Hotel is a Holiday Inn standard of rooms..clean and functional with nice views over the surrounding fields on one side. Staff throughout the hotel are super helpful and friendly. Breakfast is also good with nice international hot and cold buffet. The hotel is also linked to a small shopping centre with a full supermarket and good mix of shops ..handy. Overall a nice hotel good for business or leisure trips in to Bern.
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Date of stay: May 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Geschäftsführer at Holiday Inn Bern - Westside, an IHG hotel
Responded 25 July 2022
Dear Vinnie Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again. Many greetings from Bern! Your team from Holiday Inn Bern Westside
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Elodistar74 wrote a review Dec 2023
London, United Kingdom39 contributions19 helpful votes
1.0 of 5 bubbles
It‘s really isn‘t the place for such a special night.

Lot of people stayed at the hotel to celebrate. The lobby was full. However, the hotel and staff made absolutely nothing to welcome the new year: no count down, no cheering, no wishing happy new year, etc. A a restaurant told me, he just wanted to go home.

It could have been any other night of the year, the hotel just didn’t care about giving a special touch. Some guests tried to do something for their but overall it was a terrible start to the year.

I made the comment to the man at reception. The reply: their management is doing nothing for them either and they are stuck there working. He even found it laughable that I would have such expectations and was talking about it with the other staff loud enough for me to hear.

I did have the impression that the restaurant was under staff and the restaurant manager was always running on her feet ( a star for her) . Furthermore, the cleaners always came around 16-17:00 when we were back in the room to rest ( not enough cleaning staff ?). Consequently, two nights and 3 days with no room cleaning.

I know this hotel sells new year packages. Honestly, don’t bother. In addition to the lack of ambiance the New Year’s eve meal was served cold, the beef was tough and tasteless
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Inhaber at Holiday Inn Bern - Westside, an IHG hotel
Responded 1 Jan 2024
Dear Sir Thank you for your review and for choosing our hotel for your stay in Bern. Unfortunately, we cannot fully understand your feedback and are wondering where the misunderstanding might have occurred. We offered dinner in our restaurant on New Year's Eve and not a New Year's Eve celebration. We communicated this from the beginning and have celebrated it this way for years. We have received a lot of positive feedback from our guests and are therefore pleased about it. We're sorry if you expected something different, but we were always available to answer any questions in advance. Regarding the food, I would like to thank you for your comment and would be happy to take a look at our kitchen and see what could be the problem. With kind regards Eric Ahrend General Manager ​
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Peter M wrote a review June 2022
Chesterfield UK3 contributions7 helpful votes
1.0 of 5 bubbles
I booked this hotel to stay in after the Rolling Stones concert scheduled for 17th June 2022. I have been a member of the loyalty scheme IHG Rewards for over 20 years.
Unfortunately, the concert has been postponed, as Mick Jagger has contracted covid. I tried to alter the date of my reservation, which I would have been able to do on 10th June, according to the terms of my advance reservation, but the concert postponement was not until 14th June.
Whilst I was aware that my reservation was an advance one, I imagined that, in these exceptional times of the covid pandemic, there would have been at least a modicum of understanding and sympathy on the part of the hotel management, particularly towards a previously long-standing member of the loyalty scheme. I was, of course, ready to pay the difference in price between my reservation and that of a future date.
However I was truly shocked and left open-mouthed in disbelief at the arrogant, wholly intransigent and aggressive tone and response of the Front Desk Manager, who insisted that the hotel had every right to take full payment from me for a service I was not going to receive. I was told that it was entirely my fault that I would not be able to take up the reservation and that, there could be no question of modifying it, since those were the conditions.
I have never before in my life encountered such a cold, unsympathetic approach from a representative of what is supposed to be a customer-oriented organisation, whose objective, surely, must be to ensure that profits are earned through collaboration with and, above all, the satisfaction of their customers.
I have no hesitation, therefore, in recommending that anyone with the slightest sense of community spirit should resoundingly ignore the nonsense spouted on the website about caring for their customers and should give this hotel an extremely wide berth. For my part, I shall, of course, never, be staying at IHG hotels again.
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Date of stay: June 2022
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Geschäftsführer at Holiday Inn Bern - Westside, an IHG hotel
Responded 25 July 2022
Dear guest Thank you for your stay and for rating us. We are really sorry about your bad experiences regarding our reception staff and that you weren't treated the way you should have been. We will definitely discuss the case with our service team to make sure it doesn't happen again. Once again we want to apologize and we hope to get a second chance to convince you of our high level standard. Kind regards Your Team from Holiday Inn Bern Westside
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JHMTTL wrote a review Dec 2021
Woodbine, Maryland1,795 contribution75 helpful votes
5.0 of 5 bubbles
The Holiday inn Bern - Westside is located outside of town. There is a trolly stop directly in front of the hotel. The hotel gives guests a pass that permits free use of the public transportation. It took us about 20 minutes to get to Old Town. This was perfect because we did not have to drive through Old Town where the traffic can be heavy and trying to find a place to park. The hotel is adjacent to a shopping mall, entertainment venues and an underground parking garage. The hotel was very modern, clean, had spacious rooms and amenities. We will stay here again when we return.
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Date of stay: July 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Geschäftsführer at Holiday Inn Bern - Westside, an IHG hotel
Responded 25 July 2022
Dear guest Thank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. We are looking forward to welcoming you soon again! Many greetings from Bern! Your team from Holiday Inn Bern Westside
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larissa88977 wrote a review Feb 2024
1 contribution
5.0 of 5 bubbles
Fantastic hotel. Good breakfast, even packed my husband a breakfast box as on the last day he had to leave extra early. Lovely room, very clean and the bed was extremely comfortable with a good night sleep guaranteed. And I was 8,5 months pregnant at my stay. Which usually means discomfort. And loved that we had 3 hours access for each day at the Bernaqua. Convenient location too. They provide you with towels for swimming too so you don't have to bring your own or use the room ones. Would definitely stay again .
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Review collected in partnership with this hotel
Date of stay: January 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Inhaber at Holiday Inn Bern - Westside, an IHG hotel
Responded 2 Feb 2024
Dear Larissa Thank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again. Kind regards Eric Ahrend General Manager
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SurferChick wrote a review Sept 2021
ENGLAND48 contributions45 helpful votes
5.0 of 5 bubbles
The view from our window (on the 8th floor) was absolutely spectacular!!!!!! The staff were so friendly especially Natasha who checked us in - she was so friendly and welcoming. We got free travel passes for Bern for the duration of our stay as well as free access to the water park and sauna/steam. It was easy to get into central Bern - it took 8 minutes by train which was just across the road. Would throughly recommend.
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Review collected in partnership with this hotel
Date of stay: September 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Schneiter, Geschäftsführer at Holiday Inn Bern - Westside, an IHG hotel
Responded 28 Sept 2021
Dear SurferChick Wow! What a great feedback, we love to hear you've enjoyed your stay in our hotel. We will gladly pass on your friendly and positive feedback to all our employees. Nice to hear that you used our 3h free entrance to the Bernaqua waterpark. Again, we are very happy that you have enjoyed your stay at the Holiday Inn Bern Westside See you soon! ;-) Safe travels!
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Eric S wrote a review Aug 2023
Las Vegas, Nevada6 contributions5 helpful votes
2.0 of 5 bubbles
Pre-paid for 2 rooms (one with twin beds and one with a queen). When attempting to check in, right at check-in time 3 PM), they said the rooms were not ready and that we would have to wait at least 30 more minutes to check in. When we were finally able to check-in (an hour after at 4 PM), they said only queen rooms were available and that we would have to get a roll away bed for one of the queen rooms (and when we actually got to our room we saw them still cleaning rooms with twin beds in them so why couldn't we have what we had already paid for?). The TV did not work in one of the rooms. When trying to check out the girl behind the desk tried to charge more for tax and after I explained all the issues with the prepaid room one of the gentlemen behind the desk said they would waive the tax (which was the only guy that really went above and beyond with trying to help out, sorry I didn't get his name).
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Inhaber at Holiday Inn Bern - Westside, an IHG hotel
Responded 11 Aug 2023
Dear 692erics Thank you for your recent stay with us at our hotel. We appreciate the time you have taken to review us on Bern. We would like to apologize for the encountered issue during your stay with us. We hope the get a second chance to provide you with a comfortable stay, so please do not hesitate to let us know when staying with us again. Best wishes! Eric Ahrend Resident Manager
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spatel2023 wrote a review July 2023
Toronto, Canada1 contribution
5.0 of 5 bubbles
Very nice place! We really enjoyed our stay. It is right next to the train station and part of the very nice mall. Plenty of options for breakfast at hotel breakfast place and lunch/dinner at food court or other restaurants. The water park access for 3 hours/ night comes free with the hotel stay and that was the best part of it.. come prepared with swimming clothes and enjoy the complimentary pool access. I highly recommend this place.
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Review collected in partnership with this hotel
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eric Ahrend, Geschäftsführer at Holiday Inn Bern - Westside, an IHG hotel
Responded 2 July 2023
Dear Spatel2023 Thank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our home stay and thank you for your feedback. If you lead your trip back, we are looking forward to welcoming you again. Kind regards Eric Ahrend Resident Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$260 - AU$342 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn bern-westside hotel bern
LOCATION
SwitzerlandCanton of BernBern Mittelland DistrictBern
NUMBER OF ROOMS
144
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN BERN - WESTSIDE, AN IHG HOTEL (AU$260): 2024 Prices & Reviews (Switzerland) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Holiday Inn Bern - Westside, an IHG hotel
Which popular attractions are close to Holiday Inn Bern - Westside, an IHG hotel?
Nearby attractions include Bernaqua | Water Park | Fitness | Wellness (0.1 km) and Shopping Und Erlebniscenter Westside (0.03 km).
What are some restaurants close to Holiday Inn Bern - Westside, an IHG hotel?
Conveniently located restaurants include Piazza Ristorante Pizzeria, Starbucks, and Brasserie Bits & Bites.
Are there any historical sites close to Holiday Inn Bern - Westside, an IHG hotel?
Many travellers enjoy visiting Käfigturm (5.3 km), Zähringerbrunnen (5.8 km), and Einstein House (Einsteinhaus) (5.7 km).
Does Holiday Inn Bern - Westside, an IHG hotel have any great views?
Yes, guests often enjoy the city view available here.
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