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We traveled across Europe during Christmas holiday and we decided to visit and have sleep over in Basel. Swissotel is close to the city center and we found it without problem coming from the highway. We have been provided the public transportation day passes for...More
Thank Martina N
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 2 weeks ago
Dear Martina N
Thank you so very much for your extensive review on TripAdvisor.
We are thrilled that you had such an enjoyable and comfortable stay with us and left with fond memories of your visit. We are delighted to read of what a lovely...More
I got to spend only 1 night in Basel on business. It was quite ewsy to get from the airport to hotel, which is located at Messeplatz. Quite goid location, very welcoming and quick check-in (my room was ready at ca 12, which was great!)....More
Thank Ilona B
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 3 weeks ago
Dear Ilona B
Thank you very much for your detailed review.
We very much regret that your interaction with the breakfast staff didn’t impact positively on your stay and can only apologise and ensure you that this has been dealt with internally.
However, we are...More
Stayed here for a quick overnight before a Christmas Market cruise of the Rhine and am so glad we did. The Swisshotel Le Plaza is light, clean, uncomplicated and yet elegant. Our room was well-sized (especially for Europe) with plenty of electrical outlets, and the...More
1 Thank Lisa M
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 4 weeks ago
Dear Lisa M
It gives us such incredible joy to be able to read such a wonderfully complimentary review about your stay with us.
We are overwhelmed by your kind words first and foremost about the absolutely fantastic team of staff here at the hotel,...More
I arrived in this hotel following a flight cancelled. The staff was extremely friendly and helpful. They transformed an horrible time with flight cancellation and trouble about the next day into a nice and relaxing time.
The room are spacious, the AC is lighly noisy...More
Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 13 December 2017
We very much appreciate your friendly feedback - thank you very much for taking the time to share your experiences with us!
Our entire team is delighted to learn that we could turn a difficult time into a relaxing and a enjoyable time....More
I have had a very short stay in the hotel but i really enjoyed it. My room was luckily away from the construction noise. The receptionist who checked me in was extremely friendly and helpful, he is a senior gentleman and his welcome and check-in...More
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Response from Swissotel_Le_Plaza, Geschäftsführer at Swissotel Le Plaza BaselResponded 11 December 2017
Thank you very much for your friendly input!
We are so glad to read you positive words regarding our helpful and dedicated front desk team. Of course, it will be our pleasure to share your kind compliments with our colleagues.
Further we hope...More