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Pullman Basel Europe Hotel

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#7 of 51 Hotels in Basel
Certificate of Excellence
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Pullman Basel Europe Hotel
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637 Reviews from our TripAdvisor Community

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Showing 314: English reviews
Sunshine Bay
Reviewed 11 October 2015

Stayed here with 3 other groups of friends, prior to embarking on a river cruise. Check-in was conducted by the Hotel manager (Mark). He was extremely helpful, professional, friendly & relaxed. His welcoming attitude was without question the BEST I have experienced at any Hotel I have stayed at - He is definitely an asset to this Hotel & if...

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Helpful?
Thank Steve K
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Steve K I would like to thank you so much for your lovely and positiv words ! It was a great pleasure for me and my team to welcome you and your friends with us. Great to read that you enjoyed our great and modern location and ofcourse our outstanding service. I am looking forward to welcome you the...

Scottsdale, Arizona
Reviewed 9 October 2015

Pullman was a very nice hotel, centrally located to train. front desk very helpful with directions and setting up transportation to airport. rooms were very clean and bed comfortable, hotel was very well kept up. very modern. would diffidently use this hotel chain again.

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Helpful?
Thank renae019
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear renae019 thank you very much for your visit and for your positiv feedback. It is a great pleasure for me to read that you enjoyed our centrally located property and our clean and modern rooms ! I am looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager

Pfaeffikon, Switzerland
Reviewed 7 October 2015

I spent one night in the Pullman Basel and was very pleased with the staff's friendliness, the room's cleanliness and the hotel's overall atmosphere. The hotel has been renovated lately and offers very good price/performance.

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Helpful?
Thank Alexander L
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Alexander L Thank you very much for your visit and for your positive rating ! It is a great pleasure for me to read that you remember our friendly staff and our good price performance. I am looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager

Budapest, Hungary
Reviewed 7 October 2015

Excellent room with amazing bathroom. The breakfast buffet was very nice and rich, the location is great, but that is kind of a given in Basel. The bed is very soft, not ideal for people with back problems, but the other things make up for that.

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Thank Krisztina_DBR
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Krisztina_DBR Thank you for the lovely review ! I am pleased to receive your kind feedback and appreciate the positive rating. It is a pleasure to see that the modern design specially our amazing bathrooms caught your attention and that you decided to point these out here on TripAdvisor. Thank you for that! I hope that you decide to...

Charlotte, North Carolina
Reviewed 1 October 2015 via mobile

My wife and I stayed in a junior suite for 2 nights recently. Our room was lovely complete with terrace balcony. The sliding door on the bathroom was enormously heavy and did not slide well. It took all my strength to open it. My wife could not. Also room was hot and no way to cool it down finally had...

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Helpful?
Thank tlctlc49022
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear tlctcl49022 Thank you for choosing to stay at the Pullman Basel Europe ! We appreciate you finding the time to share your feedback and impressions and regret to hear that we could not meet your expectations on some levels. Please note that your comments are well received and taken under consideration for the future. Hopefully we´ll have the opportunity...

Cambridge, United Kingdom
Reviewed 30 September 2015

The Hotel Basel Pullman Europe is just down Clarastrasse from the Messe and the Swissotel/Conference Centre. It is a much better prospect than the latter for staying to attend conferences - away from the crowds and long lines to check-in. The hotel is quietly hip, very nicely decorated and with a modern feel. The rooms are excellent (and large not...

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Thank ProfPatPending
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear ProfPatPending thank you so much for your kind and positive words ! It is a great pleasure for me to read that you enjoyed our modern & "hip" property and that you mentioned our excellent and large rooms makes me proud. I am looking forward to welcome you the next time. Kind Regards Mark Valerius Front Office Manager

Budapest, Hungary
Reviewed 28 September 2015

I spent 5 nights on business in this excellent, centrally located hotel. All the staff was really helpful and friendly making me enjoy my stay. Both the bedroom and the bathroom was spacious and I liked very much the large bed with the fantastic blanket. The meeting rooms were well equipped and quiet so we could work effectively. In the...

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1Thank TibBo1967
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear TibBo1967, thank you very much for staying with us and for your kind and positive feedback ! It is a pleasure to read that you totally enjoyed your stay, specially that you mentioned our helpful and friendly service makes me proud. I am looking forward to welcome you the next time. Kind Regards Mark Valerius Front Office Manager

Reviewed 22 September 2015

My husband and I had the pleasure of staying here for three nights. Everyone from reception desk, room attendants, and hotel management worked wonderfully to ensure we enjoyed our stay. They helped me figure out the nespresso machine in the room (loved it), gave us great dining suggestions and delivered champagne to our room for my husband's birthday. I didn't...

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Helpful?
Thank Kathy H
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Kathy H thank you very much for your positive rating and your lovely warm words ! It is a great pleasure to read that you enjoyed celebrating the birthday of your husband with us and it makes us proud that you totally enjoyed our friendly and professional service. I am looking forward to welcome you the next time !...

Mannheim, Germany
Reviewed 18 September 2015

I decided to stay in this hotel only because I have accor card (platinium) and it is nice getting their points :). There was something more! Very nice hotel, fresh, clean, friendly staff. Rooms looks like just renovated, modern and luxurious. There is everything what you need. Small restaurant near the reception offer very good dinner, drinks and specious breakfast...

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Thank wkulisz
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear wkulisz Thank you for the review! We are pleased to receive your kind feedback and appreciate the positive rating. We do feel grateful to have a strong and dedicated team around us, it makes us happy to hear that the service provided by our staff was amazing. It is a pleasure to see that the modern design and cleanliness...

Los Angeles, California
Reviewed 17 September 2015

The staff on every level was helpful, friendly and smart. The front desk was good with restaurant suggestions during the very busy times of the Basel Art Fair, and were able to secure reservations without much notice. The rooms were spacious and well maintained, and the breakfast was simple, or you could get whatever you needed.

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Thank KBD2014
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear KBD2014, thank you very much for your lovely feedback ! It is a great pleasure to read that you were totally satisfied with our friendly and smart service. Also that you mentioned our spacious and well maintained rooms makes me proud ! I am looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Region: Switzerland > Canton of Basel > Basel
Price Range: $156 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com and ACCOR so you can book your Pullman Basel Europe Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Luxury Hotel in Basel
#5 Romantic Hotel in Basel
#6 Business Hotel in Basel
#6 Family Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Basel Europe Hotel staff and other travellers.
11 questions
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Questions? Get answers from Pullman Basel Europe Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel provide free unlimited ticket for public transportation (e.g. bus, tram).”
 of 5 bubbles 268leelas, 12 Feb 2017 | Read review
“ClaraStrasse is a busy street so a room towards the back of the hotel if you are looking for peace and quiet.”
 of 5 bubbles AliE241, 29 Jan 2017 | Read review
“Choose for the questhouse in the garden: very quite!”
 of 5 bubbles Rob51Amsterdam, 16 Jan 2017 | Read review
“The rooms at the backside are quieter.”
 of 5 bubbles ChrisE244, 7 Jan 2017 | Read review
“Hotel is in a quiet area so no problem with chosing a room.”
 of 5 bubbles stampfan, 31 Dec 2016 | Read review
5 of 5