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Pullman Basel Europe Hotel

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#7 of 51 Hotels in Basel
Certificate of Excellence
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Pullman Basel Europe Hotel
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656 Reviews from our TripAdvisor Community

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Showing 322: English reviews
Aberdeen, United Kingdom
Reviewed 29 January 2017

Stayed at the hotel this week. Big spacious rooms, comfortable pillows and great breakfast. Pleasant and efficient reception staff. Usual issues with lighting - need a degree to switch them all on and off. A desk area but no-where (obvious) to plug in laptop. Open plan bathroom which wouldn't suit everyone. Air conditioning didn't seem to work.

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Helpful?
Thank AliE241
H5921, Front Office / Reception at Pullman Basel Europe Hotel, responded to this review

Dear AliE241, Thank you for your visit and feedback on your stay. Any feedback helps us to improve. Regarding the air-conditioning system I would like to explain to you our ecological system: the rooms feature a heating/cooling ceiling that functions using warm or cool water. The ventilation unit filters the outside air, heating the air entering the room in winter...

South West
Reviewed 27 January 2017

Easy to get to from Basel airport, number 50 bus then number 1 tram, this took approximately 30 minutes which include 4 minute wait for tram. City travel was free with hotel reservation. Tram drops off approximately 120 metres from hotel which is also signposted. Check in highly efficient, we were provided with city map and travel pass. Room was...

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Helpful?
Thank NomadForest78
H5921, Front Office / Reception at Pullman Basel Europe Hotel, responded to this review

Dear NomadForest78, Thanks for your visit. We are glad if you liked everything so far and would like to thank you for the improvement points mentioned. Only by feedback from our guests we can improve our service. We would be delighted to welcome you again on your next visit to Basel. Many greetings from Pullman Basel Europe. Patricia Randazzo

Pizzighettone, Italy
Reviewed 20 January 2017 via mobile

Modern hotel, very clean, rooms very well equipped. The beds are super comfortable and I adhore the pillows, the best! The personel is very nice and make you feel welcome very time. The hotel is very close to the city center, reachable at walking distance, the tram stops two steps from the entrance. For all the stay you will get...

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Helpful?
1Thank Criistina-e
H5921, Front Office / Reception at Pullman Basel Europe Hotel, responded to this review

Dear Criistina-e, Many thanks in the name of everyone for this great feedback. We are pleased that you felt comfortable with our service and are looking forward to welcoming you back in the near future. Kind regards Patricia Randazzo

Amsterdam, The Netherlands
Reviewed 17 January 2017

The rooms of the Pullman hotel are modern: 3verything functions as it should, they are luxureous and clean. The connection to the City centre is very good, as you get a ticket for free public transport (which is very efficient) for free. The staff is gentle and customer friendly.

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Helpful?
Thank Rob51Amsterdam
H5921, Front Office / Reception at Pullman Basel Europe Hotel, responded to this review

Dear Rob51Amsterdam, Many thanks in the name of everyone for this great feedback and fantastic review. We are pleased that you felt comfortable with our service and are looking forward to welcoming you back in the near future. Patricia Randazzo

Lausanne, Switzerland
Reviewed 13 January 2017 via mobile

The hotel is very nice, the reception and the rooms are beautiful. Everything is clean and the staff is very friendly. However, the beds are small and not so confortable. Moreover, it was really noisy due to renovation. Impossible to sleep after 8 am...

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Helpful?
Thank flo1814
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear flo1814 thank you very much for your stay and for your feedback! Great to read that you do mention our friendly staff as well as our beautiful rooms. I do apologize for the inconvenience regarding the noise from the renovation; the department store "Coop" next door is renovating the public parking. The entire team of the Pullman Basel Europe...

Canton of Basel, Switzerland
Reviewed 12 January 2017

The pullman hotel in Basel is the best hotel for business travelers. Very nice and modern hotel and rooms, excellent service and super friendly staff. Only improvement option is more variation in the breakfast which is the same every week and some more healthy breakfast options such as healthy cereals, porridge, ...

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Helpful?
1Thank ZDC888
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear ZDC888 thank you very much for your visit and your positive review! It is a great pleasure that you do mention our friendly staff as well as our excellent service. Your feedback regarding our breakfast is very important for us and will be discussed within our food and beverage team. Kind Regards Mark Valerius / Front Office Manager &...

Reviewed 7 January 2017

Need to take a tram from the station to the hotel. Since Basel provides free transportation for the tourists (only need to provide the reservation when they ask, you can get the official mobility card at the front desk of the hotel, covers complete Basel area, including the airport), it's not a big problem to reach the hotel. Take 10...

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Helpful?
Thank Chris E
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Chris E Thank you ver much for staying with us and for your positive 5 star review! It is a great pleasure that you do mention our good value for money. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Reviewed 6 January 2017 via mobile

The hotel is nice and recently remodeled. The problem is to find it And it is very hard to find the parking garage access if they could put more signs will help. We came late that we get food in our room and their food was good and good quality. We really enjoyed the food the beer is generally not...

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Helpful?
Thank BigVv
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear BigVv Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you enjoyed the "late dinner" via our roomservice as well as our "great" breakfast. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

Calgary
Reviewed 31 December 2016

This is a very good hotel for couples or families.Location is excellent for walking or for taking the tram to old town. The room was very clean and roomy. Beds were most comfortable and the shower was large and well furnished. Flat screen T.V. and desk made for a most comfortable setting.The breakfast offered was spectacular! Many choices to suit...

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Thank stampfan
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear stampfan Thank you very much for choosing the Pullman Basel Europe and for your positive 5 star review! Great to read that you enjoyed our "spectacular" breakfast buffet. The entire team wishes you a good start in the new year and is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager &...

St Albans, United Kingdom
Reviewed 31 December 2016 via mobile

Very happy with this hotel, ideally situated within walking distance of the main shops and sights. Room is very comfortable and modern with nice decor and very clean. Electronic systems control the lights, blinds and heating, although the room is hot most of the time so we needed a window open. Staff very friendly and helpful, nothing too much trouble....

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Helpful?
Thank Howard444
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Howard444 Thank you very much for your stay and for your positive 5 star review! It is a great pleasure that you enjoyed our central location as well as our friendly and helpful staff. The entire team of the Pullman Basel Europe wishes you a good start in the new year and is looking forward to welcome you the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Region: Switzerland > Canton of Basel > Basel
Price Range: $148 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Romantic Hotel in Basel
#5 Luxury Hotel in Basel
#6 Business Hotel in Basel
#6 Family Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Basel Europe Hotel staff and other travellers.
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Questions? Get answers from Pullman Basel Europe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sleep quality”
 of 5 bubbles bemagnenat, 21 Mar 2017 | Read review
“Superior rooms are larger with a slightly better bathroom.”
 of 5 bubbles Cheasy, 28 Feb 2017 | Read review
“The hotel provide free unlimited ticket for public transportation (e.g. bus, tram).”
 of 5 bubbles 268leelas, 12 Feb 2017 | Read review
“ClaraStrasse is a busy street so a room towards the back of the hotel if you are looking for peace and quiet.”
 of 5 bubbles AliE241, 29 Jan 2017 | Read review
“Choose for the questhouse in the garden: very quite!”
 of 5 bubbles Rob51Amsterdam, 16 Jan 2017 | Read review
5 of 5