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2 days of poor service and 2 days of no service at all, apparently the result of staying there during a takeover by a new owner who doesn't know the first thing about customer service. I won't book there again.
Stayed here for 4 nights and although the location is good, there are a lot of things that need improvement.
First the good things:
- it's right by the Piazza Anfiteatro and a short walk from Via Filungo (Lucca's main shopping street)
- the breakfast...More
Response from Alessia I, Manager at La Magnolia B&B
First of all I would like to thank you for sharing your feedback about your stay. My name is Alessia and I am the manger of B&B La Magnolia. About the wi-fi, I am aware there has been a problem with the landline due to...More
This is a pretty B&B in an excellent location. The hosts were friendly, the rooms clean and beautifully decorated. Unfortunately the wifi didn't work and the much needed fan (it was very hot in July) made a strange clicking throughout the night!
Having read some negative reviews about this B&B we were going here with some trepidation.
Actually it far exceeded our expectations.
Great location, very clean, helpful and friendly staff.
Everything about our stay here was great. Value for money. Quiet. Everything within easy walking distance....More
WIFI is non-existent. Useless. She who provided breakfast was all smiles and very helpful and made the rooms clean and tidy. The communication with the owners was very poor. Almost rude. The rooms were adequate but needed maintenance. The location was excellent.
USD 0 - USD 0 (Based on Average Rates for a Standard Room)
Number of rooms
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can tickets to local attractions and day trips else where be purchased from the front desk? Do you have to pay extra for mini fridge? How close to the train station are you located? also is there nearby taxi service or bus service to train station? What exactly is offered in Morning self serving breakfast? Barbara