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Hotel Ilaria

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#4 of 54 Hotels in Lucca
Certificate of Excellence
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975 Reviews from our TripAdvisor Community

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Showing 620: English reviews
Singapore, Singapore
Reviewed 19 June 2011

My friend and I joined a very good small tour group that started out from Lucca and we stayed in this hotel for 3 ngihts. Its very small but everyone is very friendly and they have free cafe corner downstairs whole day. Very useful when you come back from your day out and have both hot and cold drinks with...

2Thank intrepidtraveller124
Wangaratta, Australia
Reviewed 16 June 2011

Very good hotel within easy walk from railway station. Very clean rooms, great breakfast for Europe. My only concern was the hefty 54 euro cost for 4 smal items that we sent to the laundry. There was no pricing in the room for laundry so came as a shock as at a previuos hotel was 19 euros for similar.

2Thank adrian_wangaratta
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear adrian_wangaratta, many thanks for this review! I'm sorry for the problem that you had with loundry, probably housekeeping forgot to put a new pricing list in your room. We have it in all the rooms so it has to be a mistake and I apologize for this. We don't have a own loundry in the hotel, we provide the...

Belzoni, Mississippi
Reviewed 13 June 2011

The Ilaria was a wonderful experience. The personel was just outstanding-always willing to make arrangements, answer questions, and just very friendly and helpful. The amenities were through the top!! The hospitality bar, the computer for the guests to use, the breakfasts, the surroundings, the bikes for use by guests-all were just wonderful. The location was excellent. We got oriented to...

1Thank anniegO_11
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear anniegO_11, thanks for this nice review and for being so kind with us. It's always our pleasure trying to do the best for helping our clients. I'm really happy to know that you apreciated our work and I'm sorry for the bike accident you had. Hope to see you again, Best Regards Mauro Cusinato

Enfield, United Kingdom
Reviewed 8 June 2011

the hotel is ideally located within the city walls. rooms very clean and well appointed with the best air conditioning system we have ever had. room maid service first class reception staff, porterage and breakfast room staff welcoming ,friendly and helpful. hotel is not cheap but provides value for money,free afternoon drinks (alcohoic and non) and snacks very nice touch...

2Thank damona46
Reviewed 6 June 2011

Stayed in Lucca for 4 nights May 2011,had a comfortable room on the first floor opening out onto wonderful deck where you can eat breakfast ,and is complete with spa pool.Breakfasts were stunning and set you up for day sightseeing or shopping.Staff(English speaking)were most helpful,and looked after our luggage/cycles while we did 2 day trip to Cinque de Terre.Would thoroughly...

1Thank AnnabelChisholm
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear AnnabelChisholm, many thanks for recommending Hotel Ilaria to travellers! I'm happy to know that you liked to stay with us. Storing your bags was not a problem, it was a pleasure for us helping you on that. Hope to see you again Best Regards Mauro Cusinato

Sydney. Australia
Reviewed 5 June 2011

What a wonderful hotel! Wonderful friendly and helpful staff. Saying goodbye was like leaving our family. Small touches make this a top place to stay. It was great to return after a long day to relax in the lobby where there were free drinks and snacks, with surprisingly good coffee from the automatic espresso machine. Fantastic breakfast! It is not...

1Thank mishahu
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear mishahu, thank you very much for this kind review in there. I'm happy to know that you apreciated our free cafeteria and our staff and I'm glad to know that the room was fine for you. I apologize if you had problems with the annex's entrance, your review is the opportunity to do some changes and improve it. Hope...

Drammen, Norway
Reviewed 31 May 2011

Serviceminded staff, clean rooms and located right in the centre. As good as it can get.

1Thank Vikingsven
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Vikingsven, thank you for this review! I'm glad to know you apreciated our hotel. Hope to see you again, Best Regards Mauro Cusinato

Melbourne, Australia
Reviewed 29 May 2011

We began our recent visit to Northern Italy at this hotel, staying for 4 nights at their Residenza dell'Alba just across the road. It was wonderful. It is located within the walls of Lucca easily reached by car and providing good access to the old town. Front desk, breakfast and valet parking are located at the Hotel Ilaria but this...

3Thank danstar68
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Danstar68, many thanks for your nice review on Trip Advisor. I'm happy to see you apreciated our work, location and services. I hope you will come back to Lucca and to our hotel, Best Regards Mauro Cusinato

Brisbane, Australia
Reviewed 27 May 2011

Hotel Ilaria is a great hotel very conveniently located in Lucca. The staff are very helpful and speak excellent English. The hotel provides pushbikes to get around the town. These don't have gears so are not suitable for a long trip but are entirely adequate for getting around town. In common with other hotels in italy you are not allowed...

2Thank dlisle97
MauroCusinato, Direttore at Hotel Ilaria, responded to this review

Dear Dlisle97, thank you so much for this review! It's our pleasure to know you apreciated our services and location and you enjoyed your stay. Hope to welcoming you again, Best Regards Mauro Cusinato

Hampshire UK
Reviewed 25 May 2011

Sadly, we were only able to stay one night at this lovely hotel. It is situated inside the city walls and is ideal for visiting the numerous sights. Free audio guides and bicycles are included in the room rate and parking is handled efficiently by the staff. Breakfast was excellent and the all day free coffee shop is a winner....

2Thank JonesHampshireUK

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Dining (18)
Standard Apartment (Torre San Gervasio) (39)
Standard Room (30)
Superior Apartment (Torre San Gervasio) (27)
Superior Room (Residenza d'Alba) (74)
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Room/Suite (12)
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  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Hotel Ilaria and the Residenza dell'Alba are situated in the center of Lucca, within the renaissance walls. Approaching to a medieval door and overlooking on a secular park, under a majestic plane tree, you will enjoy a spectacular architectonic scenery. Our hotel residenza dell'alba are the ideal place for a moment of charme or for a business meeting in a space of light and green designed by the history. ... more   less 

Additional Information about Hotel Ilaria

Address: Via del Fosso 26, 55100, Lucca, Italy
Region: Italy > Tuscany > Province of Lucca > Lucca
Price Range: $110 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ilaria 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Ilaria Hotel Lucca
Hotel Style:
#2 Business Hotel in Lucca
#2 Family Hotel in Lucca
#4 Luxury Hotel in Lucca
#4 Romantic Hotel in Lucca
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ilaria staff and other travellers.
13 questions
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Chicago, Il
Manchester, United Kingdom
West Tisbury, Massachusetts
3 months ago
Sheffield, United Kingdom
8 months ago
South Padre Isl

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Questions? Get answers from Hotel Ilaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the back would be quieter.”
 of 5 bubbles Jacksy438, 1 Dec 2016 | Read review
“The superior rooms in the annex are larger which may help some travellers.”
 of 5 bubbles Leadon, 8 Nov 2016 | Read review
“Stay on the third floor to avoid the noise from people going to the breakfast room. In Italy, that would be the second piano”
 of 5 bubbles RicardoCub, 4 Nov 2016 | Read review
“get the annex”
 of 5 bubbles Surfer66, 1 Nov 2016 | Read review
“Suite in Annex very special.”
 of 5 bubbles coulsonrenee, 21 Oct 2016 | Read review
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