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We stayed at the Hilton on the last night of our stay in Tuscany last week. Upon check in the receptionist was really helpful and showed us all the hot spots to visit in Florence and kindly arranged for a taxi to take us into...More
Sorry to say this but this hotel does not feel like your typical Hilton. Reception staff responded as if we were an inconvenience when we requested that the air con be turned on in our rooms. Rooms were at about 30 deg C. Some one...More
Front desk; not friendly; places to go eat were not that great for Italy (trust me you can do better on your own or looking at trip advisor for recommendations). Did not sleep in 2 days because it was so hot in the room. We...More
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2 Thank Jerry M
Response from HGI Florence No... H, General Manager at Hilton Garden Inn Florence NovoliResponded 15 May 2015
thank you for your comments.
The guest feedback is vital for the concierge services to validate them for future guests too.
I am very sorry you found the room not comfortable enough and I am positive that the extra fan was sent in...More
Like other reviewers that stayed here this week, they haven't turned on the A/C for the three nights we stayed here. We talked to other people staying in hotels around Florence that had A/C. Window only opens about 8 inches and you have to close...More
One reason why I stay at Hiltons when I travel internationally is that I know it will have the basics of an American hotel. After a long day of sightseeing I don't want to come back to a subpar hotel. However, I might as well...More