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Hilton Garden Inn Florence Novoli

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#104 of 421 Hotels in Florence
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Garden Inn Florence Novoli
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1,249 Reviews from our TripAdvisor Community

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Showing 695: English reviews
The Hague, The Netherlands
Reviewed 6 days ago NEW

Quite old room. Balacony door was not sealed well and air was always present in the room from outside. Check in and out was fine. Breakfast is good and stuff is quite good. They have closed parking for the car.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Maged M
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Mr.Maged M, Thank you for taking the time to share your experience about your recent stay at our Hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations regarding Room Conditions. Your comments will help us as we continually work to improve our Guest experience. We hope you will consider staying with...

Parkland, Florida
Reviewed 1 week ago

The hotel is modern, spacious, with comfortable clean beads and room, great bathrooms and free parking. The breakfast was great! There is a bus stock to the Center of Florence a block from the hotel (Buss 22) and the reception sales the bus tickets. We parked our car and used the bus everyday. There is also a modern shopping mall...

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Helpful?
Thank alberto927
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear alberto927, Thank you very much for your nice feedback! We are glad to see that you enjoyed your stay with us. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied and we hope you will consider staying with us again in the future. You Can Count On Us. Guaranteed. With Kind Regards,...

Oxnard, California
Reviewed 1 week ago

Nice place to do some work and get staff done. No paparazzi elevetor goes streight from garage to rooms level. Good staff and perfect bar area with fireplace. Lighting in rooms a bit dark for my taste.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Emilio P
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Mr. Emilio P, Greetings from Hilton Garden Inn Florence and thank you very much for your review on Tripadvisor. We are glad to see that you enjoyed your stay with us and we hope you will consider staying with us in the future! Kind regards, Francesco Ginanni Front Office Manager

Dubai, United Arab Emirates
Reviewed 3 weeks ago via mobile

Well this place is little far from the Downtown area! Located in new part of Florence! No Tram access! Yes bus is available in few meters walk! Else Taxi is the only option and costs about 15-20 euros to get to the city center! Staff were very nice and warm and smiling! Room was big and nice! Breakfast spread was...

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Helpful?
Thank Gopinath V
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Gopinath V., Greetings from Hilton Garden Inn Florence. We sincerely appreciate your feedback and we are very happy you enjoyed your stay with us. Your comments and suggestions are being reviewed by our General Management and will help us as we continually work to improve our Guest experience. At Hilton Garden Inn, we promise to do whatever it takes...

Minsk, Belarus
Reviewed 18 December 2016

I have faced a lot of inconveniences during my stay, Elise was trying to solve them but it did not work out. Overall experience was quite unsatisfactory. That bathroom was in bad condition, toilet flush constantly running water, cold shower, broker shower holder. The electronic door was not opening. Internet connection was very weak and worked periodically. I couldn't reach...

Review collected in partnership with Hilton Garden Inn
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Thank anastasiap471
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Ms. Anastasiap471, Good afternoon from Florence. It is with the deep regret that I became aware of your dissatisfaction during your stay with us and I appreciate the time you have taken to express your sentiments via TripAdvisor. Please accept my sincere apologise for the fact that we have not met your expectations during your stay. Please rest assured...

Lincoln, United Kingdom
Reviewed 17 December 2016

The price of drinks is well beyond anywhere else , bar service is slow , the rooms are noise if you get a from room no black out curtains just blinds . No mini bar food at resturaunt terrible and expensive . Avoid if possible the star hotel behind the Hilton is a much better hotel

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 432
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear 432, Thank you for taking the time to share your experience about your recent stay at our Hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations during your stay with us. Your comments will help us as we continually work to improve our Guest experience and are being reviewed by our...

Cairo, Egypt
Reviewed 9 December 2016 via mobile

Garden in as always provided the same experience across the world and the Florence branch is also following the same rule. Staff are friendly and breakfast selection is fine. Rooms are clean and have modern furniture. The over all hotel designed in a very practical way and I total recommend it comparing to its price.

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Helpful?
Thank Ahmed_EL_Mehalawy
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Mr. Ahmed El Mehalawy, Thank you for taking a moment to share your experience on TripAdvisor. We are happy to hear you found the Hotel and Staff to your liking. Your kind comments are being reviewed by our Management and will help us to improve our Property and Service quality level. We look forward to welcoming you back to...

Reviewed 2 December 2016 via mobile

I stay sometimes at the Hilton Garden Inn, the service is good and the breakfast is nice. I never had dinner there but the menu looks too much "americano" with no real Italian dishes. However the rooms are worn out and need maintenance. The curtain rollers are broken and don't close well and the bathroom doors of all rooms I...

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Helpful?
Thank GustavoMMS
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Mr. GustavoMMS, It is a pleasure to read your comment you shared with all Tripadvisor users. We apologize if we did not completely meet your expectations as Hilton 4star Hotel. We appreciate to be informed of any breach of the usual level of Service for which Hilton Hotels are renowned. Your kind comments are being reviewed by our Management...

California, Maryland
Reviewed 27 November 2016 via mobile

Stayed here for 2 nights - delightful! Easy bus ride into Florence, tickets available at front desk. Nice room, great breakfast and super friendly front desk staff. They arranged a reservation for the Accademia and provided the information in letter form. Recommend 👌

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Thank 605Anne3333
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear 605Anne3333, Thank you very much for your beautiful review. We are glad that you enjoyed your stay with us and that you liked the quality of our breakfast, rooms and Staff. Your comments are being reviewed by our General Management and will help us as we continually work to improve our Guest experience. Look forward to welcoming you back...

Dubai, United Arab Emirates
Reviewed 21 November 2016

Love the spacious room of this hotel and overall cleanliness of the hotel. The hotel is located outside the city center but walking distance to a bus stop. As it is away from the busy city center, it is an ideal place to stay when you want some cozy place to relax after a full day of walking.

Review collected in partnership with Hilton Garden Inn
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Thank ritzn2016
HGI Florence No... H, Front Office Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear RitzN2016, We are happy to hear that your stay at Hilton Garden Inn Florence was satisfactory. Your comments will be shared among our Team. We are looking forward to welcoming you again in not only at Hilton Garden Inn Florence but also at any of our other Hilton Hotels Kind regards, Francesco Ginanni Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Florence Novoli

Address: Via Sandro Pertini 29, 50127, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Price Range: $89 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotels.com, Travelocity and Agoda so you can book your Hilton Garden Inn Florence Novoli reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence
Hotel Style:
#50 Business Hotel in Florence
#63 Luxury Hotel in Florence
#86 Family Hotel in Florence
#91 Romantic Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Florence Novoli staff and other travellers.
22 questions
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Milborne Saint Andrew, United Kingdom
7 months ago
South Milwaukee, Wisconsin
over a year ago

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Questions? Get answers from Hilton Garden Inn Florence Novoli staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Modern, affordable and convenient hotel in Firenze!”
 of 5 bubbles alberto927, 12 Jan 2017 | Read review
“I'd suggest rooms facing north.”
 of 5 bubbles ruscione2, 15 Sep 2016 | Read review
“We had a room on each side of hotel. Rooms were similar and both fine.”
 of 5 bubbles caseyjDESIGN, 10 Sep 2016 | Read review
“Rooms facing the Garden have excellent views. Prefer rooms away from the fitness center treadmills can be noisy at times.”
 of 5 bubbles cvs407, 19 Aug 2016 | Read review
“Stay elsewhere.”
 of 5 bubbles bjishi, 13 Aug 2016 | Read review
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