Location of the hotel is just amazing. 2 min walking from Duomo is the closest that anyone could expect. Our host Marco is very friendly and always available for help. Having parking in the hearth of Florence is just amazing thing. Just make sure to say in advance that you need parking. And you can keep an eye on your car in the courtyard all the time. Place is very clean, not modern decoration but it was amazing. We stayed for 4 nights, and we could say that we could stay for another month. Thank you Marco, we had a great time in Florence and we will be back.
I emailed with Marco prior to my daughter and friend arriving in Florence. He was prompt in replying when he wanted the booking. I gave him a credit card to reserve the room. He (or his staff) told my daughter payment had to be in cash when they checked in. When I emailed him during her stay asking him to return the cash and take the credit card he never had the courtesy to reply. He probably avoided paying the tax to the city as required. My daughter said the hotel was very noisy. Disappointing that a business man would take advantage of young girls traveling. You had a chance to make things right Marco. When we come to Italy we will stay else where.
I recently stayed at the Hotel Dali. Marco, the owner, was the absolute best. I had flown out from the USA and was on a European cruise and while on a tour in Florence my wife had a hip fracture. While she was in the hospital I stayed at the Hotel Dali. Marco helped me in every way possible. He answered all my questions, helped with my luggage, was absolutely invaluable with emailing medical documents and clearances and assisting me with contacting my travel insurance provider. I was in a foreign country and Marco was the ultimate concierge. Is there anything more important while being in a foreign country than safety and security and having the level of customer service that I received from Marco. While Marco was printing some of my documents the printer ink ran out and Marco went down the street and bought a printer cartridge, came back and finished with my documents- he went above and beyond. The hotel feels more like a club where everyone is friendly and supports each other's tourist experience. Marco is relaxed, helpful, supportive and genuinely interested in your stay. The hotel is conveniently located near the Duomo, well run, thoughtful for the guests with comfortable rooms, some with private showers. While I was in the hotel I saw the numerous plaques that Marco has received from TripAdvisor and now I know why.…
This was the perfect place to stay for our family and totally made our visit in Florence. The hotel is centrally located, right down from Il Duomo, so we were able to walk everywhere easily. Marco, the owner, was so sweet and very welcoming when we arrived. Since there were three of us, we stayed on the 3rd floor apartment "Anna." We loved it, very spacious, with a full kitchen that has an extra pull out couch. The Master bedroom was huge and also had a pull out couch and a desk. It may sound corny but it really felt like we were getting a full Italian experience and we felt so comfortable for our three night there since we could cook, keep stuff in the fridge, and even do a load of laundry. Very clean and airy in the afternoon. A note to travelers: we are avid travelers with no accessiblity issues who don't expect frills since we spend the day exploring. This is not the place for you if you expect a fancy luxury hotel experience. Also, while there is a small elevator, it can not fit a wheelchair. We travel very light but it still took some effort to haul our bags up 3 narrow, concrete stair ways. Also, there is no air conditioning, but there is a fan in room. When we were there the temperature was in the 90s but it wasn't overwhelming in the room and once the sun begins to go down, you can open the windows to the Central courtyard and get a nice breeze. Will definitely recommend to friends!…
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