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c-hotels Diplomat

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Traveller (146)
Room & Suite (212)
Dining (42)
Overview
  • Excellent36%
  • Very good49%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“train station”(31 reviews)
“great location”(14 reviews)
“leave florence”(2 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4 Star Hotel
All hotel details
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Reviews (327)
Filter reviews
104 results
Traveller rating
45
38
13
5
3
Traveller type
Time of year
LanguageEnglish
More languages
45
38
13
5
3
Show reviews that mention
All reviewstrain stationgreat locationleave florencenice hoteltravelling by trainrecommend this hotelwalking distancehotel barspent nightsincluded breakfastgood sizeminute walksmall roomfresh fruitdefinitely stay here againmain sightsenjoyed our stay
FilterEnglish
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1 - 5 of 104 reviews
Reviewed 1 week ago

We enjoyed our short stay so much! It's perfectly located next to the SMN train station, literally crossed the road over after exiting the station. Modern and cosy. The check in staff were very helpful indeed. Our room was upgraded for free and had everything...More

Thank SilkPath D
Reviewed 2 weeks ago

Nothing worked in the 2 rooms we were given. The first room there was a broken shower, safe wouldn't lock and telephone wasn't working. After touring all day we were given another room we had to packup and move to a room which had a...More

Thank meferro469
Response from GuestRelatManager, Direttore at c-hotels DiplomatResponded 1 week ago

Dear meferro469, Thank you for taking the time to complete your review on your stay with us. We are truly saddened and surprised to hear of your disappointment in C-Hotels Diplomat experienced during your recent stay. Our hotel aim to deliver a great service to...More

Reviewed 2 weeks ago

My husband and I spent over 2 weeks hopping around Italy and only spent 2 nights in Florence but I wished we would have stayed longer if only to stay at Hotel Diplomat for another night. The front desk as incredibly welcoming and helped us...More

Thank AnonymousLACali
Reviewed 4 weeks ago

The hotel is brilliantly situated over the road from the station and within short walking distances to all major attractions. Staff were friendly and helpful including the bartender, cleaning staff, reception and dining room staff. The breakfast was outstanding. The room was well appointed had...More

Thank Marcelle S
Response from GuestRelatManager, Direttore at c-hotels DiplomatResponded 4 weeks ago

Dear Marcelle, thank you very much for choosing C-Hotels Diplomat and for your 5 star review. We are glad that you appreciate our friendly and helpful staff, the room and the view. We hope you enjoyed your visit in Florence and we look forward to...More

Reviewed 4 weeks ago via mobile

Booked the room last minute for 5 hours from DayUse.it, had a train to catch later in the afternoon and Marco the receptionist was so accomodating to ensure that a smooth check in. Room was excellent and clean. Highly recommend this hotel for its proximity...More

Thank rachelreeni
Response from GuestRelatManager, Direttore at c-hotels DiplomatResponded 4 weeks ago

Dear Rachelreeni, Thank you for your super review and rating. I am glad that you enjoyed your stay at C-Hotels Diplomat. I just wanted to clarify that our hotel is located near the station of Santa Maria Novella in Florence and not in Rome, a...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
USD 112 - USD 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#87 Luxury Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 112 - USD 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#87 Luxury Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (146)
Room & Suite (212)
Dining (42)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Amenities (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
Aaron L
10 June 2018|
AnswerShow all 2 answers
Response from GuestRelatManager | Property representative |
Dear Aaron, after your check-out you can leave your luggage in our storage room without problems and return to collect them at any time. Best regards. M. Burgio Resident Manager
0
Votes
Google Translation
Sanjay Y
22 April 2018|
Answer
Response from GuestRelatManager | Property representative |
Dear Guest, we inform you that we have a cooperation with a private garage and the cost is from 25,00 to 30,00 euro per day, service included. If you desire, we can call them at your arrival. Kind regards
0
Votes
Google Translation
Bamba852013
24 April 2017|
AnswerShow all 2 answers
Response from GuestRelatManager | Property representative |
Dear Client, the hotel has air conditiong, but at the moment , as the temperature are very cold, we switch off it. Best regards
0
Votes
Google Translation
Room Tips
"Stay someplace else."
Read review
"Great city views from higher floors"
Read review
"Tram lines run right outside the hotel although with windows closed it is pretty silent but a higher floor..."
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"Not on backside near the restaurant"
Read review
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