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Hotel Ambasciatori

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Hotel Ambasciatori
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1,172 Reviews from our TripAdvisor Community

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Showing 363: English reviews
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Reviewed 2 days ago NEWvia mobile

We have been traveling through most of Europe the last 3 weeks, we started off my staying at the NH hotel in Netherlands and because it was a bittersweet stay, we decided to stick with hotel chains we know to be top quality. So the rest of the cities have all been booked at the Hilton, but the Hilton in...

Thank Nicola F
Reviewed 1 week ago via mobile

Going through renovations and you can smell it throughout the hotel. Bathroom shower doors not glued and water all over from shower. Teenage granddaughter gets locked in bathroom because lock is broken and we waited 30 min to be fixed. No other room available because of renovations. Will have serious talk with monograms who we used to book this tour.

1Thank Loretta L
Seoul, South Korea
Reviewed 2 weeks ago

Nice room, breakfast, and the location. Just book this place if it doesn't become (or is) too expensive. Just in front of the train station and the bus terminal where you may take the shuttle to The Mall.

Thank tripspring2017
Copenhagen, Denmark
Reviewed 3 weeks ago

The hotel is undergoing reconstruction which made the stay less pleasant. The room is quite ok but corridor dusty and parts closed. Breakfast room in a basement and not particularly pleasant. Lobby area not very attractive

Thank mariannekY7927KA
GuestRelatManager, Responsabile reception at Hotel Ambasciatori, responded to this review

Dear guest, thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologize that on this occasion our hotel fell far short of your expectations. , we understand your disappointment and we apologize again. Hoping to have a chance to show...

Lisbon, Portugal
Reviewed 3 weeks ago

This hotel is located in front of the railway station, it was under renovation works in March. The rooms are modern and big with big beds but extremly soft, nice breakfast but nothing special, the wi fi is fast. The staff is very nice specially at the reception, when we checked in they gave us the city "must sees" prices,...

Thank PedroCM
GuestRelatManager, Responsabile reception at Hotel Ambasciatori, responded to this review

Dear Guest, Thank you for your words of appreciation you make our job more enjoable and we hope to see you at the house next time you decide to come to Firenze. My best M.Burgio Reception Manager

Reviewed 4 weeks ago via mobile

The first time it ever happened to me to be in an hotel without loo paper in the room. Just three small towels in the bathroom, no large towel for showering, and windows opening on the balcony of a different room, so that either you keep curtains closed or you are in a shop window! Never again.

Thank Francesco S
Reviewed 14 March 2017 via mobile

Larger hotel with close proximity to the station.As we travelled by train it was an ideal location and even enjoyed the view over the station and tracks.Staff helpful at desk and in the large breakfast area. Function area was closed but enjoyed the bar in the connected next door hotel

Thank Peter B
GuestRelatManager, Responsabile reception at Hotel Ambasciatori, responded to this review

Dear Guest, We are really glad you appreciated our service and our location during your stay in our Hotel. We thank you and hoping to welcoming you soon in the next future, we remain, Yours Faithfully. M. Burgio Reception Manager

Chicago, Illinois
Reviewed 14 March 2017 via mobile

I reviewed the STYLE C-hotel - yesterday. I was furious at the up sell and how terrible the service was there. Here is how the two reviews are related. After talking to management at the STYLE C-hotel we were moved one floor up and down the hallway to a wonderful suite. We discovered later in the day that we were...

Thank 1993zr1
GuestRelatManager, Responsabile reception at Hotel Ambasciatori, responded to this review

Dear Guest, Thank you for your review and we are very happy you decided to share the experience of your stay in our Hotel. We hope to welcome you again in the next future. Best regards. M. Burgio Reception Manager

St Benedict, PA
Reviewed 3 March 2017 via mobile

This hotel is in a great location. It is between the bus station and the train station. However we did not use either as we walked everywhere we wanted to go. Because of the unusual weather, our room was over 80 degrees. The air conditioner didn't work and were told it could not be turned on in February. We slept...

Thank Margaret C
GuestRelatManager, Responsabile reception at Hotel Ambasciatori, responded to this review

Dear Guest, Thank you for your review. We took note of your suggestions and we ensure you careful analysis to solve the problems you wrote about. Hoping to have a chance to show you the improvements during your next stay in our Hotel, we send our best regards. M. Burgio Reception Manager

Reviewed 17 February 2017 via mobile

The hotel has a good location since it's close to piazza maria novella, and has two restaurants next to it. The view to my room was really lovely since it showed a fair amount of Florence. The lighting is too dim for my liking, and the hair dryer needed to recharge after some time. Staff is great, but the breakfast...

Thank Electra H
GuestRelatManager, Responsabile reception at Hotel Ambasciatori, responded to this review

Dear Guest, We are really glad you appreciated our service and our location during your stay in our Hotel. We thank you and hoping to welcoming you soon in the next future, we remain, Yours Faithfully. M. Burgio Reception Manager

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood


  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Created by us, dedicated to you!!!!This hotel was established to be one of our most exclusive locations.Its peculiarity is to successfully match our customers’ need of family warmth and luxurious comfort. We will be able to surprise you with our especially tailored services made for dynamic and particularly demanding customers by welcoming you in our warm and comfortable location. Here nothing is done by chance: rooms and services are studied in the least details to create the perfect scenario for your holidays.And you will fill this picture with your presence in: Our elegantly furnished rooms are made to provide emotions without invading your space. In fact guests and accommodation must be for us on the same wavelength. Our bright and refined rooms are in first place to make your staying an unforgettable experience.The Hall - Our refined and fashionable hall is the symbol of a modern customer-centred hotel project, especially designed for the people living in it. ... more   less 

Additional Information about Hotel Ambasciatori

Address: Via Luigi Alamanni 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $173 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Ambasciatori 4*
Number of rooms: 99
Reservation Options:
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Also Known As:
Ambasciatori Hotel Florence
Hotel Style:
#100 Luxury Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Ambasciatori staff and other travellers.
26 questions
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Brisbane, Australia
over a year ago
2 months ago
Virginia Beach, Virginia
San Antonio
6 months ago
2 months ago

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Questions? Get answers from Hotel Ambasciatori staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I only saw one room facing the bus station”
mariannekY7927KA, 1 Apr 2017 | Read review
“Fifth Floor overlooking the train station has a good view.”
PatD362, 30 Jan 2017 | Read review
“second floor rooms have a balcony”
lmm2017, 26 Jan 2017 | Read review
“Trains in front of the hotel are quieter than the buses in the back.”
619LisaT, 4 Jan 2017 | Read review
“Rooms facing the outer facade are better with windows.”
Vinitthomas, 22 Dec 2016 | Read review
5 of 5