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Hotel Unicorno

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Traveller (144)
Room & Suite (66)
Dining (2)
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Overview
  • Excellent32%
  • Very good46%
  • Average16%
  • Poor4%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Concierge
Laundry Service
3 Star Hotel
All hotel details
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Reviews (665)
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Traveller rating
60
102
46
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12
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LanguageEnglish
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60
102
46
17
12
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All reviewstrain stationpiazza di santa maria novelladiscover florencevia deirecommend this hotelstay there againtourist attractionsbasic hotelhotel is situatedfacing the streetclean bathroomexcellent locationfirst floorcroissantson footair conditioningwalking distance to everything
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171 - 175 of 237 reviews
Reviewed 8 October 2012

A fresh coat of paint and new linens would go a long way in updating this likely once proud hotel. Good sized rooms by European standards and a central location are marred by dirty walls and moulded grout. A less than adequate air conditioner further...More

3  Thank adkel
Reviewed 7 October 2012

I paid for a double room for single use, yet the room was very small for Italian standards. The single bed was a bit on the old side and saggy. The room was clean however, and a bonus was double glazing on the window that...More

Thank smeagol5482
Reviewed 29 September 2012

I was extremely disappointed with this hotel. Our room was dirty, the linens were frayed, and the headboard materials were falling apart. The bathroom plumbing was in terrible condition and full of mold. During the night sewage leaked from the ceiling into our room. The...More

4  Thank nataliet333
Response from unicorno27, Direttore at Hotel UnicornoResponded 2 October 2012

Dear Guests, we take all the reviews we receive into serious consideration as they represent the most important feedback. So far we received thousands of enthusiastic comments and so we regret that your recent visit did not meet your expectations. However in this case the...More

Reviewed 27 September 2012

We were first checked in at a room from the second floor and it was horrible. Dead bugs on the walls, under the bed looked like never in this lifetime someone had cleaned it, etc After that we were moved to the third floor where...More

2  Thank Edina32
Reviewed 23 September 2012

The best thing about this hotel, in my experience, was the helpfulness and friendliness of the staff. I think the hotel is run by a husband and wife (I didn't ask but it seemed this way), and both of them were very accommodating. We received...More

Thank dkirsch78
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
USD 87 - USD 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#96 Family Hotel in Florence
Room types
Non-Smoking Rooms
Details
Price range
USD 87 - USD 294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#96 Family Hotel in Florence
Room types
Non-Smoking Rooms
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Traveller (144)
Room & Suite (66)
Dining (2)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
westbury
5 September 2016|
AnswerShow all 2 answers
Response from Elena T | Property representative |
Dear Westbury, We supply soap and shampoo as toiletries and our hairdryer works well, otherwise if you need a professional hairdryer we provide it at the reception. Regards Edwin
1
Vote
Google Translation
Elizabeth C
25 September 2015|
Answer
Response from Elena T | Property representative |
Hello Elizabeth, We are situated only 5 minutes walking distance to the train station, it's easy to get here, you just need to go to the Santa Maria Novella Church and then keep walking straight untill you arrive to fossi... More
1
Vote
Google Translation
Rachel L
18 August 2015|
Answer
Response from Elena T | Property representative |
Hello Rachel, We do apologize but we don't provide a pickup service, anyway there is a shuttle bus that it goes every 20 minutes towards the city centre, so you can keep it from the airport. Waiting for your stay, we wish... More
0
Votes
Google Translation
Room Tips
"did not see enough to make a determination"
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"Quieter floors are higher up"
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"Request a room away from the streey"
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"All rooms were basic bed and bathroom but rooms looking out onto a road seemed brighter."
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