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The Westin Excelsior Florence

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#22 of 421 Hotels in Florence
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The Westin Excelsior Florence
The Westin Excelsior Florence
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1,521 Reviews from our TripAdvisor Community

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Showing 1,224: English reviews
Montclair, New Jersey
Reviewed 9 May 2014

Beautiful hotel, great stay. We were traveling with our 16 year old son and it is difficult to find rooms in Europe that can accommodate three people--and expensive to have to get two separate rooms. Our room was very spacious and had a roll away bed that was extremely comfortable for him. The hotel staff is wonderful--the concierge's restaurant recommendations...

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Thank Lisa K
London, United Kingdom
Reviewed 8 May 2014

Stayed at the Westin Excelsior Florence for two nights for an anniversary trip. We had just come from the Westin in Rome, and Venice, which we loved, and were not disappointed with Excelsior Florence by any means. We loved every single thing about this hotel. The Lobby is gorgeous, staff and service wonderful and friendly. Our room was a gorgeous...

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1Thank LittleSass
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear LittleSass, thank you for sharing this beautiful and romantic memory: we feel proud for having contributed to a great anniversary, and we wish you many more, as romantic and fullfilling as this last one! I do agree with you on the view; even though most of our clientele loves the River side, which is indeed marvellous, I personally prefer...

Phoenix, AZ
Reviewed 7 May 2014

Excellent accomodations. Nice sized room. Beautiful woodwork. Great bathrooms. Wonderful meal at dinner. Buffet breakfast very good, except they won't cook their bacon--raw and dangerous. Clean and well appointed.

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1Thank TravelingBill
Milan, Italy
Reviewed 7 May 2014

From the very first moment and until we left the service was amazing... we were there for the weekend and we got there a bit late for our dinner reservation, the concierge took care of everything and also for the reservation for the next day. Front desk fast and always available for any special requests. The location of the hotel...

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Thank Traveler4Leisure
athens
Reviewed 6 May 2014

The best hotel in Florence for sure. The stuff is polite and very helpful . We were lucky because we've got an upgrade for the most luxury suite of Florence with the big terrace and icredible view. Special thanks to Ilaria for showing us the Belvedere Suite. The hotel arranged for us a excursion (which i definitely recommend) in Siena-Chianti...

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Thank irini77
Florence, Italy
Reviewed 6 May 2014

I regret having to write this review about what was once one of my favorite hotels in the world While the rooms are OK , what was once a high point -- the service -- has really gone downhill. There have been many staff changes ( Mario , where are you ?) and while the view from the rooftop bar...

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Thank Melanie M
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mr Melanie M, We thank you for your feedback, and will join you in saying that Mario has been an iconic character at our Bar for many and many years. We are very sorry for the fact you have not enjoyed the service at our Bar; we definitely agree that rates are on the five stars side, even though...

Washington DC, District of Columbia
Reviewed 6 May 2014

I stayed at the Westin Excelsior in Florence last summer while on a family vacation, and it was a wonderful experience. The lobby of the hotel is quite impressive, and the rooms themselves were spacious and comfortable. There are statues and works of art throughout the hotel which ties in very nicely to the aura of Florence. We had dinner...

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Thank niconico19
Hong Kong, China
Reviewed 3 May 2014 via mobile

Stayed here for 3 nights. We did not get a room with the river view as we were told the hotel was very busy. The check in staff gave us a very nice and quiet room on the 4 th floor. We were very happy with it as it was indeed very quiet. The beds in the room are indeed...

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Thank mosto
Massimo B, Responsabile reception at The Westin Excelsior Florence, responded to this review

Dear Mosto, we thank you for your words, which we have shared especially with the breakfast staff, and our morning chef was very proud to have satisfied your morning habits! Yes, the Gym is practically new and definitely under utilized; we have even tried to propose personal trainer free lessons, but Florence's attractions are still winning over the desire to...

New York
Reviewed 1 May 2014

Recently stayed at the Westin Excelsior Florence. Staff was friendly and helpful and the property was beautiful. I had a junior suite (non river facing but city view was still nice) - room was clean and spacious with great bathroom. Felt classic and charming, not old and worn vibe which you can get sometimes from non modern style rooms. Only...

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Thank nnnar
Boston, Massachusetts
Reviewed 1 May 2014 via mobile

It has taken me a little time but I wanted to write and send a big THANK YOU for an incredible stay at the Westin in Florence last summer. Great location, incredible room with a killer view, and fantastic staff. Specifically, I would like to call out Emanuelle who is a bellhop there. Emanuelle went way above and beyond the...

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1Thank AhMereD

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $553 - $2,472 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Luxury Hotel in Florence
#19 Family Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room on the river, the view is wonderful”
Gordy75, 23 Apr 2017 | Read review
“The river view is best”
peternL7513FU, 16 Apr 2017 | Read review
“view of the river, but keep the windows closed because of insects”
  • View of our room
PaulistanaCA, 31 Mar 2017 | Read review
“Ask for a room overlooking the river for superb views.”
  • A view of my ceiling.
  • A view of the river from my room.
  • A view of the river from my room.
ahyt, 5 Mar 2017 | Read review
“River views, but on a higher floor to avoid road noise.”
320tylerp, 12 Jan 2017 | Read review
5 of 5