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The Westin Excelsior Florence

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Traveller (1070)
Room & Suite (884)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(193 reviews)
“heavenly bed”(36 reviews)
“rooftop bar”(108 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Westin Excelsior Florence
Special Deal: Breakfast on us!
Offers from The Westin Excelsior Florence
Special Deal: Breakfast on us!
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Rooms
8 Jul.9 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,733)
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21 - 25 of 1,399 reviews
Reviewed 4 May 2018

The Excelsior is ideally situated in Florence and the staff did an outstanding job to ensure our visit was rich and rewarding. My only complaint was with the lofty 50 euro price tag for the breakfast buffet.More

Thank Mike R
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 16 May 2018

Dear Mike, Two rows are great enough to send to you all of our appreciation for this very nice feedback! Regarding breakfast: w have now a promotion that will apply 50% discount; our aim We hope to see you soon at the Westin Excelsior Florence....More

Reviewed 2 May 2018

We spent a week at the Westin Excelsior during our visit to Florence, and enjoyed the hospitality of a wonderful staff. We were there with a group, and had several meals in the hotel, including a tasty breakfast buffet every morning, and a couple of...More

1  Thank Ron_in_paradise
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 2 May 2018

Dear Ron_in_paradise, I was wondering if you chose this nickname after staying with us O:)! Thank you for your kind words, we are pleased to hear you had a great stay, and believe me when I say it is very rewarding you have mentioned the...More

Reviewed 1 May 2018

Hotel and service was fantastic. Great location in a classic part of the world. The room facility is first rate - though it was slightly musky when I was there. Expect it though if you're about to stay in a building first built in 1427!More

Thank suffian s
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 2 May 2018

Dear suffian s, Thank you for your kind feedback. The Westin Excelsior is actually a very old lady, but still maintains the elegance, the majesty and the beauty from its early days. We do hope to welcoming you back soon in Florence! Be well, Noemi...More

Reviewed 29 April 2018

Girls Trip to Florence. This hotel was perfectly located for any desired attraction to visit in Florence. We had rooms on the 5th floor which had amazing views of the city. This was a super posh hotel so needless to day, everything was beyond my...More

Thank shelley s
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 2 May 2018

Dear shelley s, Next time you set up a girls trip I would like to join considering you had so much fun!!! Jokes apart, thank you for your amazing feedback. I hope there will be another hundred more trips like the one you had. With...More

Reviewed 29 April 2018 via mobile

Amazing city is only made better by a great, and I do mean great hotel, so close to everything you want to see in Florence. The hotel sits along the Arno River and overlooks all of the key sights in the city as well as...More

Thank TPC0118
Response from Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior FlorenceResponded 2 May 2018

Dear TPC0118, We should copy and paste your feedback in our Westin Excelsior Florence Page! I will take for real your words about the service and our invaluable view from the Rooftop Bar and Restaurant. But the details from you pointed out reveal you are...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
USD 401 - USD 1,689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#26 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 401 - USD 1,689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#26 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1070)
Room & Suite (884)
Dining (152)
Business Centre & Event Rooms (14)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
7 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
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yensb2017
21 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
3 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
Room Tips
"Higher floors are quieter. Tell the staff what you would like when you make your reservation."
Read review
"Upgrade to a room with river view and terrace"
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"A room with a view of the Arno is perfect"
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"Request a room with a view of the river"
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