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The Westin Excelsior Florence

TravelocityUSD 755*
View Deal
#23 of 421 Hotels in Florence
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 905*
USD 755*
USD 905*
USD 755*
USD 905*
USD 748*
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The Westin Excelsior Florence
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1,539 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior Florence
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Showing 1,239: English reviews
Melbourne, Australia
Reviewed 17 April 2017

We were looked after right from the moment we opened our car door at the front of the hotel. The hotel looked after the Traffic Zone permits. They gave us one of their best rooms ion the hotel and we had a wonderful river view. The room was very nicely decorated and clean. Although the rate is higher than most,...

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Helpful?
Thank peternL7513FU
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear peternL7513FU, Thank you for your kind words you have shared with us and TripAdvisor Community. Your shout out to our professionalism is very rewarding. Our aim is to build a relaxing and memorable stay for our beloved guests. I am pleased to hear we succeded with you! We look forward to welcoming you back in a not too distant...

Wall Township, New Jersey
Reviewed 14 April 2017 via mobile

This is one of the most beautiful hotels in the world. Their customer service is next up none. The room was glorious and the bathroom was luxurious. The turndown service at night was terrific. As per all Weston's, their beds are incredibly comfortable. It's just a few minutes walk to the Ponte Vecchio in the nicest neighborhood in Florence.

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Helpful?
Thank ToniPMc
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear ToniPMc, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, our signature Heavenly Bed and our turndown service! Furthermore, exceeding our guests’ expectations is what we always aim for and we are truly delighted we have accomplished it with you, that is why is called customer CARE :). We...

Reviewed 8 April 2017 via mobile

We had a wonderful river view, and the room was very nicely decorated and clean. The staff are extremely friendly. I had doubts about whether I should pay this much, but looking back I think it was worth every penny.

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Helpful?
2Thank Okan D
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Okan D, Thank you for your feedback, worth every second spent here in asnwering to you :). The money spent in our Property to us are always money well spent, but if you agree with us means we have reached our aim to make you feel special and make your stay a memorable one. Looking forward to welcoming you...

Sao Paulo, SP
Reviewed 1 April 2017

The hotel is located by the river close enough to the train station that we could walk with our suitcases but far enough to be in a quiet place. It is a short distance from the Ponte Vecchio and the main attractions of Florence. The staff is extremely professional and helpful, they gave us excellent suggestions for dinning and always...

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Helpful?
1Thank PaulistanaCA
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear PaulistanaCA, Thank you for your kind words and congratulations for the amazing pics you have shared with us and TripAdvisor Community. Your shout out to our professionalism is very rewarding. Our aim is to build a romantic, relaxing and memorable stay for our beloved guests. I am pleased to hear we succeded with you! We look forward to welcoming...

Reviewed 31 March 2017 via mobile

Excellent hotel with a really good service . I stayed there with a small group and since my arrival I was impressed with the good service . There are 2 Elisas working in the front desk . They are espetacular !! Everything I needed they were there to help me . They know your name !! They are always smiling...

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Helpful?
Thank Karin C
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Karin C, Your feedback produces and spreads smiles!!! Elisa² (an entity with two Elisas in it) sends a big thank you and greets you. Our hope is to see you soon in order to thank you personally. Karin C. Have said that, at this point: see you soon in Florence! Be well, Noemi Chiara

Reviewed 22 March 2017

We had an amazing room with an incredible view of the river and of the beautiful city of Florence. The staff were so friendly and accommodating to all of our needs and really made us feel comfortable in a new country. The breakfast was great and the location was near all the sites. Would recommend to anyone visiting area.

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Helpful?
1Thank Toni O
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Toni O, From your feedback, seems clear that you carried great memories of your stay with us and in our beautiful country! We hope to welcome you back soon in order to create new and always more memorable memories. Be well, Noemi Chiara Westin Experience Specialist

New York City, New York
Reviewed 17 March 2017

Fabulous hotel ! Three days waking up to a magnificenr river view, A slice of heaven! The service was superb! The room spacious and comfortable. From this location we walked to verything! Would book again in a hearbeat.

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Thank Broadwaygeek
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Broadwaygeek, Thank you for spending three days with us and sharing thiese nice words with TripAdvisor Community. I have to admit our location is for real a slice of heaven, especially the rooms facing Arno River View and we are proud to halve it with you, dear Broadwaygeek! We look forward to welcoming you back in our Heavenly Property,...

London
Reviewed 6 March 2017 via mobile

Having had a previous bad experience in Italy I was nervous about returning. I need not have worried. What can I possibly say to do this hotel justice? The service for the whole of my time here was impeccable. Check in was a breeze and the staff were very inviting and friendly. Got a free upgrade to a wonderful balcony...

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1Thank AngelaClark77
Toronto, Canada
Reviewed 6 March 2017

I always stay at SPG hotels when I have a choice when traveling. I was so happy to have stayed two nights at the Westin Excelsior while in Florence. The price was very fair for this hotel, especially given its location right on the river and within walking distance to so many restaurants and important city sights. My first contact...

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Helpful?
Thank ahyt
Mar Vista, Ca
Reviewed 3 March 2017

From check in to check out, it was a wonderful stay. Our beautiful suite with two balconies over the Arno was elegant, spacious and more than comfortable. The staff was friendly and took the time to get to know you by name, making you feel completely at home. Walking distance to everything on your "to do" list and just at...

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Thank Jennifer B

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04/06/2017 05/06/2017
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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
ORVM Bar
Cuisines: Mediterranean
No photo provided
Quisitapas
Cuisines: Italian, Spanish
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $565 - $2,329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
24 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with a view of the river are beautiful”
KarenF516, 25 May 2017 | Read review
“Higher the better. Great views of the city.”
130kariy, 22 May 2017 | Read review
“Get a room facing the river, 3 rd floor or higher”
AtRisk-Traveler, 19 May 2017 | Read review
“Try for a river view”
efpatters, 9 May 2017 | Read review
“Ask for a river view if you like - but the city rooftop views are also nice”
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GoThere88, 26 Apr 2017 | Read review
5 of 5
Travelocity
USD 755* /night
View Deal
Hotels.comUSD 755
Agoda.comUSD 748
HotelQuicklyUSD 905
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Prices are for 1 room, 2 adults
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