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Helvetia & Bristol Firenze - Starhotels Collezione

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Traveller (84)
Room & Suite (177)
Dining (45)
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Overview
  • Excellent65%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (195)
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All reviewsold worldglass ceilingpalazzo strozzismall suitemarble bathmagnificent citywinter gardenthe hotel's restauranta small boutique hotelmain piazzaupgraded to a suitenice amenitiesstunning hoteltraditional hotelconcierge staffperfect locationfabulous stay
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Airport Transportation
Business Centre with Internet Access
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 253 - USD 727 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 253 - USD 727 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Luxury Hotel in Florence
#82 Business Hotel in Florence
#106 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (84)
Room & Suite (177)
Dining (45)
Amenities (1)
Nearby
Duomo
Florentia, as it was called by Latins, is permeated by
an eternal beauty spread in all corners of the city.
The historic center is characterized by the immensity
of the Duomo, able to transport tourists into the
brightest age of Florence: the Renaissance. Who does
not know the Brunelleschi Dome, San Giovanni
Baptistery and the Giotto’s Campanile? Everything is
enclosed here and it would be easy to imagine the city
...More
Questions & Answers
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Max485
1 November 2017|
Answer
Response from DJKYP | Reviewed this property |
Not sure this is a question but rather part is another conversation posted
0
Votes
nixongupta
I am sorry i do not agree with the management, i would like to clarify that yes regarding my review of Hell Helvetia & Bristol, i did check in the room with 1 adult that is me and 2 children. IS the hotel trying to say that because i checked in with 1 adult and 2 children whose ages were 8 and 10 they allotted me the worst room in the hotel ? Also after complaining repeatedly the hotel the next day very reluctantly that too after my instance spoke to the hotel manager who eventually agreed to change my room where the Ac was finally working, i never asked the hotel for an upgraded room which they so claim they allotted to me the next day. Nevertheless it was one of my worst experiences at in Italy from all the hotels i have stayed so far. I will definitely not like to visit this hotel again. I had made this booking with orbitz and after my return back home from Italy i asked orbitz for a refund for the 1st night for the inconvenience caused to me they said they would check with the hotel and the response received by Orbitz from the hotel was sorry they cant do anything as they supposedly allotted me a better room the next day which i never ince asked for the only thing asked by me was a working Air conditioner and also the hotel responded by saying because i was 3 guests it was not possible. If they had issues with the 3rd guest ( 1 adult and 2 Children) sharing the room they should have made this issue at the time of check in, they should have told me at the time of check in about any charges etc if any about the 3rd guest, they did not raise this issue as there were 2 children who were sharing the room with me. Its no justification for not paying compensation or refunding the amount for the 1st night for the terrible stay at the hotel.
10 June 2017|
Answer
Response from lindajp |
If you don't buy the bed and breakfast package, how much is the hotel's breakfast?
0
Votes
Stefano S
25 January 2017|
AnswerShow all 3 answers
Response from Luana M | Property representative |
Dear Madam, Dear Sir, we do have two lifts to reach the rooms in our hotel floors. Thank you. Best regards, LM
0
Votes
Google Translation
Room Tips
"Room 363 has a private terrace"
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"try an upgrade as the single rooms are a bit on the small size"
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"try and get one at the back, away from the street"
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"Junior suites are large, and some even have two bathrooms. Ask for a room that does not face the Palazzo if..."
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