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Astoria Palace Hotel

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Astoria Palace Hotel
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880 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Araraquara, SP
Level Contributor
224 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 4 weeks ago

This hotel is not in the city center. If you have a car it is a nice place to stay. They have a parking but not very big. Staff was not gentle, average to poor. Room is clean but towels are not good. Breakfast was good!

Helpful?
Thank Mariliava
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Mariliava, we thank you for your review we are very sorry but the average score you've decided to grant us. The Astoria Palace Hotel although not located in the city center, is situated in a very strategic position to reach the center, which is about 2 km, both atrattative most important of the city. We are sorry that you... More 

Stoughton, Massachusetts
Level Contributor
558 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 10 October 2016

This hotel is a 14 story Hotel in Palermo, Sicily. It is an older Hotel and the rooms are small, but the hotel is clean and has 3 elevators to get to your room so it is very little wait time. We were with a group of people and we had dinner in hotel and the service and the food... More 

Helpful?
Thank Steven D
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Steven D, thanks for having described your experience at our hotel and thank you for choosing the Astoria Palace Hotel for your recent stay in Palermo. We are pleased that the hotel has met your expectations even if it can not be said of the context in which it is located, a characteristic neighborhoods within walking distance from the... More 

Boston, Massachusetts
1 review
Reviewed 10 October 2016

Poor customer service. Beds are small and hard as a rock. Only waffle towels. Food is less than average. Don't have enough dishes. Had to wait for cups for very long time. Did not clean the tables for a long time.

Helpful?
Thank Helen1477
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Helen1477, thanks for taking the time to review the Astoria Palace Hotel. We are very sorry that we did not fully meet your expectations but we want to ensure that our levels of food quality and cleanliness are much higher as confirmed by the many positive reviews from our customers. Do not hesitate to contact us at email astoria@ghshotels.it... More 

Travellers are raving about these Palermo hotels

London, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 September 2016

The hotel is quite big, rooms are decent, a bit out of date but clean. There are not enough lift and one morning we spent 30 minutes waiting for the lift which kept going up and down the 14 floors and was packed every time the doors opened so we couldn't get in. We had dinner at the hotel, but... More 

Helpful?
Thank WonderfulWorld68
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear WonderfulWorld68, thanks for your review and for having stayed at the Astoria Palace Hotel. Thanks that you have emphasized the cleanliness of the room, for us it is a fundamental aspect. We are very surprised about the long wait at the elevator but it is the first time that we receive a complaint about this aspect, considering that the... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 September 2016 via mobile

Upon arrival the reception looked very well indeed and the staff where pleasant checking us in. When we got to our room on the 14th floor I was not very impressed at all. The main hallway carpet is so dirty and needs replacing and when I got to our room, I thought I had stepped back in time. It was... More 

Helpful?
Thank Deecap
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review
Google Translation

Gentile Deecap, grazie per la recensione. Siamo molto dispiaciuti di non avere pienamente soddisfatto le tue aspettative in questa occasione... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2016 via mobile

Hotel was quite far away from the city centre, there were some buses to the centre but they never arrived on time so we waitet hours just to get those buses. hotel is okey, room enterieur was very old as well the bathroom. but there was a good airconditionair and the room was also quit enough. price for the hotel... More 

Helpful?
Thank Amelie B
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Amelie B, thank you for having stayed at the Astoria Palace Hotel and for having decided to share your experience on TripAdvisor. We are very sorry that your experience is not positive, and we can not also understand why the breakfast was not to your liking, usually, as evidenced by the many positive reviews, it is much appreciated. Contact... More 

Level Contributor
19 reviews
4 hotel reviews
Reviewed 19 August 2016 via mobile

We stayed here for only 2 nights. The location of the hotel is not bad, for us it was no problem, as we had a car. It's not very near to any restaurants (only one) though.. Breakfast is also very good. The major problem with this hotel is not the place, nor its old style (70s). This hotel is very... More 

Helpful?
Thank Dafni M
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Dafni M, thanks for your review and for your stay. We are pleased that the hotel's location as well as our breakfast were to your liking, our breakfast service designed to meet the needs of international guests, is full of savory and sweet dishes. We are very sorry that you experienced our hotel noisy, even if we want to... More 

London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2016 via mobile

After reading all of the reviews I thought I've done mistake by booking this hotel, but I was happy with everything! I mean customer service was terrible, but let's leave it, I enjoyed a lot. Housekeeper & bar staff were the nicest people ! Get all the directions not from receptionists, but from local people, had some fun tho 👍🏼

Helpful?
Thank Matthew N
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Matthew N, we thank you for your review, we are very happy to know that your stay was very positive and all the staff was very friendly and helpful. For any information or request please feel free to contact us at email astoria@ghshotels.it, regards More 

Level Contributor
7 reviews
3 hotel reviews
Reviewed 12 August 2016 via mobile

I read a good and some really bad reviews about this hotel. All bad ones were about location and noise in rooms so i was unsure about booking it. At the end we booked it and haven't regret it. Rooms were spacious, clean, comfortable. I can't decide was the bed better or the breakfast. In our room there was no... More 

Helpful?
Thank vlatka01
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear vlatka01, we thank you very much for your very positive review and for choosing the Astoria Palace Hotel for your stay in Palermo. We are very happy that the spaciousness, cleanliness and comfort of the room have been fully satisfactory; it's very important to guarantee our customers a high quality sleep and for this we put lot of attention... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2016 via mobile

The hotel is easy to find and easy to park around. The room is clean enough and the breakfast is reasonable for a 4 star. But the hotel is close to a local market where the trucks start working very very early. The room is not well isolated and not recommended to light sleeper.

Helpful?
Thank Xiaobudianer
GHS_HOTELS, Responsabile relazioni con la clientela at Astoria Palace Hotel, responded to this review

Dear Xiaobudianer, thank you for having stayed at the Astoria Palace Hotel and for sharing your experience on TripAdvisor, we are very happy that you have appreciated the possibility of park in our private parking for our guests. Thanks for pointing out our breakfast service and we are delighted that you enjoyed the comfort and cleanliness of our large rooms.... More 

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Free Breakfast
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Modern Business-oriented 14-story Hotel situated downtown, 300 meters from Giacchery train station & 35 km from airport. ... more   less 

Additional Information about Astoria Palace Hotel

Address: Via Montepellegrino 62, 90142, Palermo, Sicily, Italy
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: $70 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Astoria Palace Hotel 4*
Number of rooms: 326
Reservation Options:
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Also Known As:
Astoria Palace Palermo
Hotel Astoria Palace
Astoria Palace Hotel Palermo, Sicily
Hotel Style:
#35 Luxury Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Astoria Palace Hotel staff and other travellers.
2 questions
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Questions? Get answers from Astoria Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't stay at this hotel.”
 of 5 bubbles Helen1477, 9 Oct 2016 | Read review
“Choose a side room, higher floors and with a balcony”
  • All requirements in place
  • Clean and organised
  • NIce and spacious room
 of 5 bubbles RaymondD753, 28 Jun 2016 | Read review
“Quieter top floors”
 of 5 bubbles Mudgedog, 28 May 2016 | Read review
“Standard room is enough for every needs”
 of 5 bubbles marcor844, 1 Dec 2015 | Read review
“almost was pickpocketed unsafe area”
 of 5 bubbles grandmatoG, 14 Sep 2015 | Read review
5 of 5
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