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Grand Hotel Villa Igiea - MGallery by Sofitel

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#2 of 101 Hotels in Palermo
Certificate of Excellence
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Grand Hotel Villa Igiea - MGallery by Sofitel
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1,344 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel Villa Igiea - MGallery by Sofitel
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Showing 650: English reviews
Milazzo, Italy
Reviewed 4 weeks ago

The Grand Hotel Villa Igiea is not just a hotel but a Liberty Style monument, example of Palermitan Art Nouveau. Many parts were redesigned by the famous architect Ernesto Basile for the Florio family, Just have a look of the Sala Basile................ The staff are all very helpful, friendly and highly trained

Review collected in partnership with this hotel
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Helpful?
2Thank makcw
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you so much. I hope to welcoming you back in the near future. Sincerely Vito Giglio General Manager

Sheffield, United Kingdom
Reviewed 4 weeks ago

The hotel is absolutely beautiful - set in its own grounds with well kept gardens, pool and views to die for and a private jetty. Yet this gilded frame is tarnished with little things that after a couple of weeks begin to get tiresome with the seasoned traveller. At first the rooms look perfect, with material hung on the walls...

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2Thank Expectati0ns
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Firstly I would lilke to thank you for sharing such an accurate description of your stay at Grand Hotel Villa Igiea MGallery by Sofitel. All your remarks are valuable resources to address the issues and avoid similar circumstances in the future, so I appreciate you are poiniting them out. However, please rest assured that all hotel departments cooperate...

Victoria, Australia
Reviewed 4 weeks ago

I feel like I'm in an Agatha Christie movie of "Who done it!" as I wander the corridors of this old hotel steeped in history, poking my head into every nook & cranny & soaking up the atmosphere. Grand staircases & ball rooms, gorgeous architecture to appreciate, pictures of history on the walls, humongous building & grounds to explore. I...

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Helpful?
1Thank Michelle i
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Ms Michelle, Thank you so much for such a lovely and detailed description of your stay with us. I feel so glad that you could enjoy it such as an exploring path through history and art. In fact, Villa Igiea and its unique and enveloping atmopshere often takes our valuable Guests back in time, for those who are fond...

London, United Kingdom
Reviewed 4 weeks ago

Unfriendly reception staff , no offer of help with suitcases , no offer of help /information re Palermo.Hotel in its hey day in the edwardian era , but outside painted in bits , rooms need furniture updating , hot water takes ages to arrive , heated towel rail didn't work .Ate at the restaurant , beautiful vaulted room , food...

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Helpful?
Thank barrys194
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you for posting your comments regarding your recent stay at Grand Hotel Villa Igiea MGallery by Sofitel. I am so disorientated by your negative remarks I will surely share them with all Team to address the issues and avoid similar circumstances. However, please be assured that People is truly important as can turn your stay into a...

Canada
Reviewed 24 March 2017

Wonderful staff. A delicious historical start to my stay in Sicilia. I felt well-treated, and I loved the view, the historical photos on the walls, the oranges from the orchards, the colour of the water, the splashing water fountain, and the delicious rooms to explore in the hotel.

Review collected in partnership with Accorhotels.com
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1Thank Adoralix
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I truly enjoyed the read of your review and I am very glad that you liked your stay with us, exploring the old building through its long hallways and rooms. I hope you will come back soon, perhaps over summer time, so that you will be able to walk through the path of our beautiful garden and admire...

Ramat Hasharon
Reviewed 20 March 2017 via mobile

Coats of paint do not conceal decay. Once a glorified palace. Exciting view of the port. Great breakfast in the garden. Large and comfortable rooms. Good service. But delapidated monument of the past.

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1Thank beyo43
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I truly appreciate your sharing concerns following your stay at Grand Hotel Villa Igiea as your comments are very important to always improve the quality of our service and facilities. All Team at Villa Igiea would be very glad to greet you once more in the near future. Kindest regards Vito Giglio General Manager

San Diego, California
Reviewed 14 March 2017

We stayed here for two nights and I would come back because it's the best option in Palermo. Staff at check in were super nice and helpful. The location of this hotel is beautiful due to grounds and water--but you won't be able to walk from here. They do have a shuttle that will drop you in town but we...

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3Thank osidekid
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you for sharing your positive and challenging comments. We are veru glad that the time you spent here fulfilled your expectations and we hope to see you back soon for another memorable experience at the Grand Hotel Villa Igiea MGallery by Sofitel. Sincerely Vito Giglio General Manager

Houston, Texas
Reviewed 17 February 2017

Prior to getting there, shuttle to center of town was to be provided (NOT running the whole time there.) it was very warm outside and NO air conditioning. 2 pipe system - either heat or air and it was too warm in the room. Never anyone at the front desk and not interested when we found someone. When we got...

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3Thank Harris14
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Mr Harris, Thank you for sharing your feelings regarding Grand Hotel Villa Igiea. We are very sorry that your experience did not completely fulfilled your expectations. Please be informed that we are now providing our free shuttle service to the old town. In addition to this, our Front Desk Team is always available 24hrs/7 and is happy to greet...

Reviewed 22 January 2017

Palermo has a bit of trouble with taxis and transport as it easy for the unaccustomed to be duped but our stay got off to a wonderful start by using the Hotel's limo and driver service. For just a little more than a taxi we were straight to the Hotel for a fabulous 2 night stay. It should have been...

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4Thank Dave B
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Dave, Thank you for sharing your positive experience at Grand Hotel Villa Igiea MGallery by Sofitel. I am so happy that you now feel to come back one day, however I hope that your next taste experience with us will be better than the previous one, perhaps by trying our authentic gourmet restaurant Cuvée du Jour, soon opening back....

Montreal, Canada
Reviewed 17 January 2017

We were only in Palermo for 2 nights and couldn't get a sense of how good a location this was, but the hotel itself is stunning and our 1 bedroom suite looking over the sea was so pretty and had lots of character and very clean. The first room we looked at was stuffy and humid so we upgraded our...

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2Thank Sahra E
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you for sharing your experience at the Grand Hotel Villa Igiea. However, I am truly sorry for the inconvenience related to the first room. Please be also assured that we are carrying out some renovation works in order to offer excellent standard quality services and facilities. I am looking forward to welcoming you back soon. Sincerely Vito...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cuvee du Jour
Cuvee du Jour
Cuisines: Italian, Mediterranean, European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 

Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: $264 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and other travellers.
14 questions
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Sydney, Canada
Camarillo, California
Manchester, United Kingdom
8 months ago
Hemel Hempstead, United Kingdom
over a year ago

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Questions? Get answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“By all means get a room with a view of the Mediterranean. The view is worth any extra cost.”
ChicagoNonna, 17 Apr 2017 | Read review
“ask for sea view ”
savinoam, 15 Apr 2017 | Read review
“Rooms facing the sea and/or gardens are special but all rooms are furnished in an elegant, very comfortable style. ”
GregSEH, 14 Apr 2017 | Read review
“Pay a little extra for a sea view.”
557colint, 7 Apr 2017 | Read review
“ Insist on a room with sea view avoid the corridor on the ground floor opposite the meeting and banqueting rooms. ”
duncan186, 3 Apr 2017 | Read review
5 of 5