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Grand Hotel Villa Igiea - MGallery by Sofitel

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#2 of 101 Hotels in Palermo
Certificate of Excellence
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1,272 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Romford, United Kingdom
Reviewed 4 days ago NEW

Stayed at this grand looking hotel for 4 nights. The room was okay, the service was generally quite good and friendly around the hotel, but very disappointed with the quality of the food in the restaurant and the service was very slow, because of this we only ate there, in the evening once and one lunch, choosing to go into...

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Helpful?
Thank Chris H
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Mr. Chris, We are very sorry for the disappointing experience you had at our restaurant. Please be assured that your feedback is a very precious resource to address the issue and improve the quality of our services. We truly hope you will give Grand Hotel Villa Igiea MGallery byy Sofitel another opportunity in the nearfuture and we wish you...

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago via mobile

A stopover in Palermo gave us an unexpected chance to visit the city and have a very luxurious overnight. This is a truly lovely hotel and I would stay here again. In fact, if I could afford to, I'd just move in permanently. Out of season, there is still plenty to see in the city and this hotel is such...

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Thank helenahankaart
Spring Lake, New Jersey
Reviewed 3 weeks ago

I made a mistake on the reservation but tried to re book and they would not give me credit on the reservation and charged me for one full night even though I wanteed to rebook for three nights!!! That's not the way i works so I moved on to a great hotel !!!

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Helpful?
1Thank fastaway3
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I am sorry to read your review as your experience goes very far from the special care and attention we are used to pay to our Guests. I hope you will give us another opportunity in the near future for a better experience than the previous one. Sincerely Vito Giglio General Manager

Sydney, Australia
Reviewed 4 weeks ago

This hotel is set in the most beautiful grounds overlooking the little port and the sea. Dinner on the terrace is a must...very romantic. The staff are all very helpful and highly trained and everything, including the breakfast, is first class. The only complaint one could possibly have is that the rooms are in need of an upgrade. We actually...

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Helpful?
1Thank hoteljunkie273
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I am so happy that the time spent at Grand Hotel Villa Igiea MGallery by Sofitel was positive and relaxing. I hope you will decide to come back once more in the near future. Sincerely Vito Giglio GM

Houston, Texas
Reviewed 4 weeks ago

This old castle has been updated to impeccable standards. The staff are so friendly and you feel like royalty. The common areas - restaurants, gardens, corridors - are so lovely. The rooms are vast and the views are spectacular. At the end of the day it was wonderful to leave the bustle of central Palermo and come back to this...

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Helpful?
Thank funicular2016
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, many thanks for sharing such a lovely review. I hope to welcome you back in the near future. Kindest regards Vito Giglio GM

minneapolis
Reviewed 4 weeks ago

Our first night stay in Sicily could not have been better! Quiet relaxing location away from the noises of the city. Our room looked over the patio and marina on the sea. Our room was lovely, and the hotel has a refine elegance about it. Loved the pool area which looked over the sea with some Roman pillars to add...

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Helpful?
Thank bortonoverseas
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I am very glad to read all your positive comments and I truly hope to welcoming you back soon. Sincerely Vito Giglio GM

Quezon City, Philippines
Reviewed 4 weeks ago

We loved our hotel in Palermo. It is a beautiful villa with a beautiful view of the sea. Breakfast was very good. Rooms were large and extremely comfortable with a very big area for bathroom. It is a bit far from the city center but they have a shuttle bus bringing the guests to the Cathedral or to the center...

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Helpful?
Thank Mable C
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Mable, thank you very much. We hope to see you back soon. Kindest regards Vito Giglio GM

Boulder, Colorado
Reviewed 5 weeks ago

We stayed here while in Palermo for 3 days and enjoyed the room and the grand, old building that has been well maintained. The grounds and view of the harbor are wonderful and I'd like to particularly say that Pieter the terrace manager and his staff provided wonderful service and we very much enjoyed sitting outside there for both food...

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Helpful?
Thank hapalmr
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, thank you for sharing your positive feedback and I truly hope to welcome you back soon. Kindest regards Vito Giglio General Manager

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 31 October 2016 via mobile

This hotel is very classy, the staff are all extremely welcoming and friendly. We stayed and there was a party the day before for the Princess of Belgium, so we missed the party. The views by the pool and from the room were stunning. Would strongly recommend this hotel it is faultless.

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Helpful?
Thank A TripAdvisor Member
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I truly appreciate all your beautiful compliments and I hope to welcoming you back in the near future. Sincerely Vito Giglio General Manager

New York City, New York
Reviewed 31 October 2016

1.The hotel is far from the center of Palermo. Although they promote that they have a free, there was no availability for the 4 days that my wife and I were there. After spending $40-50 roundtrip by taxi, we complained to the manager. He miraculously found 2 available seats, but was most ungracious about this and acted as if he...

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Helpful?
Thank Ross42523
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, After reading about your disappointing experience at Villa Igiea, I feel truly sorry and I hope you will accept my most sincere excuses as the overall experience you mentioned goes pretty far from our standard quality services. In fact, all Team is very well trained and customer orientated to deliver authentic and memorable experience to our Guests. However,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cuvee du Jour
Cuvee du Jour
Cuisines: Italian, Mediterranean, European, Seafood
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 

Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: $154 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and other travellers.
9 questions
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Manchester, United Kingdom
3 months ago
Hemel Hempstead, United Kingdom
over a year ago

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Questions? Get answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms looking over the sea side !”
  • View from our room!
 of 5 bubbles bortonoverseas, 9 Nov 2016 | Read review
“Anywhere in the hotel is good.”
 of 5 bubbles 984mablec, 7 Nov 2016 | Read review
“any room facing the harbor has a great view”
 of 5 bubbles hapalmr, 6 Nov 2016 | Read review
“The hotel is physically lovely and well kept. Rooms are clean an comfortable. Breakfasts are quite good. But be prepared to be in a remote location and to have unpleasant interactions with the hotel staff. This apparently starts at the general managment level.”
 of 5 bubbles Ross42523, 30 Oct 2016 | Read review
“Ask for a room with the sea view”
 of 5 bubbles VitaliyS, 30 Oct 2016 | Read review
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