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Mercure Catania Excelsior

978 reviews
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Traveller (375)
Room & Suite (372)
Dining (105)
Overview
  • Excellent19%
  • Very good45%
  • Average25%
  • Poor7%
  • Terrible4%
Travellers talk about
“nice hotel”(13 reviews)
“hotel entrance”(3 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
29 Jan.30 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (978)Write a Review
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Traveller rating
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84
62
21
18
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LanguageEnglish
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84
62
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18
Show reviews that mention
All reviewsnice hotelthe hotel websitehotel entrancebuffet breakfastmt etnaitalian hotelscentral locationairport busrooms are spaciousstayed nightscakesgaragemaintenancegianluca
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1 - 5 of 218 reviews
Reviewed 24 November 2017

We stayed 4 nights at Mercure Catania Excelsior. The hotel is a bit old but very comfortable. Room is spacious and facilities were very good - including coffee and tea making facilities. Staff were very friendly. Breakfast buffet was extensive but never changed - perhaps...More

Review collected in partnership with Accorhotels.com
1  Thank Gordon W
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 28 November 2017

Dear Guest Gordon we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we...More

Reviewed 19 October 2017

Downstairs areas are pleasant but the bedrooms are very tired.A paint in the rooms and new carpet would do wonders.The carpets looked gross and no slippers provided. Very good breakfast with very pleasant staff.Reception staff helpful in changing rooms from an outside noisy room to...More

Thank Ann Y
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 23 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our...More

Reviewed 15 October 2017

Do not stay here. Both, accommodation and service are poor. After check-in I found a HAIR in a water glass in the room. I've had a talk with a receptionist and he told "Do not worry. Not a problem. You can ask for a new...More

Thank anvlad
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 17 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our...More

Reviewed 15 October 2017

Well placed hotel within walking distance of the centre and other attractions. Staff helpful and friendly with a special mention to Gianni in the bar. He was always professional and even when it was very busy kept calm and in control. The bar was well...More

Thank Anya1954
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 17 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank...More

Reviewed 14 October 2017

Our experience of two nights at this hotel was not good. On arrival we noted the outside was dirty, with dead plants and the aroma a urine, but once we entered the foyer our hopes lifted somewhat. Then I noticed that one of the male...More

Thank DONHEL39
Response from gsapienza, General Manager at Mercure Catania ExcelsiorResponded 17 October 2017

Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Breakfast included
Free Internet
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
USD 77 - USD 153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Catania
#12 Luxury Hotel in Catania
#14 Business Hotel in Catania
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 77 - USD 153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Catania
#12 Luxury Hotel in Catania
#14 Business Hotel in Catania
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (375)
Room & Suite (372)
Dining (105)
Hotel & Grounds (359)
Bathroom (39)
Family and Play Areas (10)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Domenic S
18 February 2017|
AnswerShow all 3 answers
Response from gsapienza | Property representative |
Dear Guest, we have private parking in hotel. It will cost € 12,00 par night and needs to be reserved. Kind regards Giovanni Sapienza
0
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AndyJoTomSam
31 January 2017|
AnswerShow all 2 answers
Response from EmL26 | Reviewed this property |
Hi, Just stayed here and have on a number of occasions. Parking on the street is near impossible and if you do, dont expect to come back and find your car without a dent or scratch. The parking square out the front of the... More
0
Votes
Room Tips
"Don't stay in a room that overlooks the back street and has a balcony as very noisy"
Read review
"Don't bother with the grand suite, it isn't grand."
Read review
"Traffic noise can be heard in the rooms facing the square and the main street"
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"Room with view of Mt Etna"
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