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01/08/2017 02/08/2017
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    Hotel Palazzo Stern

    Dorsoduro 2792-2794/A-2792/B, 30123 Venice, Italy
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    01/08/2017 02/08/2017
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    USD 390*
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    Traveller (986)
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    • Excellent81%
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    • Average3%
    • Poor1%
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    Travellers talk about
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    “vaporetto stop” (202 reviews)
    “grand canal” (550 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Hot Tub
    Non-Smoking Hotel
    Wheelchair Access
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
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    NH Collection Venezia Palazzo Barocci
    1,167 reviews
    #28 of 385 hotels in Venice
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    1,783 reviews
    #16 of 385 hotels in Venice
    Hotel L'Orologio
    687 reviews
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    1 Aug.2 Aug.
    1 room, 2 adults, 0 children
    Standard Room

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    Reviews (1,672)
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    There are newer reviews for Hotel Palazzo Stern
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    791 - 795 of 1,228 reviews

    Reviewed 3 October 2012

    Having booked this hotel because of reviews on this site I was looking forward to staying there. The location is great, the staff are great, breakfast on the terrace overlooking the grand canal marvellous. But in the end its a room with a bed you...More

    1  Thank noelrawson
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 4 October 2012

    Buongiorno! I'm sorry that you didn't like your room. The room booked was a standard double, and the room that has been assigned to you is actually a standard double. This particular one is in duplex, the main sleeping room is at the upper floor...More

    Reviewed 1 October 2012

    This hotel reflects the charm of Venice. Its central location along the Grand Canal makes it easy to get to. The terrace provides amazing views of the Grand Canal and Academia neighborhood. The bathroom was very clean with beautiful tile decorations. The staff was helpful...More

    Thank R0dd0g
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 2 October 2012

    Buongiorno! Wifi should work everywhere, I just checked it and with both my mobile and tablet. We don't have irons in the rooms (it's our decision) for safety purposes. We have anyway an ironing service, just let us know when you need it. I'm happy...More

    Reviewed 30 September 2012

    One of the highlights of our honeymoon trip was staying in this gorgeous hotel. The beauty of the building itself - the small chapel adorned with mosaics, the lovely main staircase, the front communal terrace with a stunning view of the Grand Canal and Ponte...More

    1  Thank Katherine K
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 2 October 2012

    And we are looking forward to welcome you again! Thank you for this beautiful review, have a great day! Roberto

    Reviewed 24 September 2012

    I saw this hotel on venice-italy-veneto and thought I'd give it a go. Well it is a wonderful hotel in a superb location and the people working at the hotel are very professional, courteous and friendly. They have a water bus stop right out in...More

    1  Thank Andy1901_12
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 28 September 2012

    Buongiorno! Thank you for your very nice review. I'm happy to know that you enjoyed your stay with us and I hope to have the chance to have you here again in the future. Have a nice day! Roberto

    Reviewed 22 September 2012

    Having just arrived back from 3 days at the hotel to celebrate my husband's 70th Birthday with 2 very good friends. I have to say I can't fault it. The staff were so friendly and nothing was too much trouble (even our early morning coffee...More

    Thank Anneke M
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 24 September 2012

    Buongiorno, I'm happy to know that you enjoyed your stay with us. We all look forward to welcome you again soon. Have a nice day! Roberto

    NH Collection Venezia Palazzo Barocci
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    687 reviews
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    717 reviews
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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Bar/Lounge
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Bar/Lounge
    • Hot Tub
    • Price range
    • USD 206 - USD 614 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Venice
    • #7 Family Hotel in Venice
    • #15 Romantic Hotel in Venice
    • #15 Luxury Hotel in Venice
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 24
    • Reservation Options
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    • Location
    • Italy >
    • Veneto >
    • Province of Venice >
    • City of Venice >
    • Venice >
    • Dorsoduro / Accademia
    • Also Known As
    • Palazzo Stern Hotel ,
    • Palazzo Stern Venice
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    Traveller (986)
    Room & Suite (568)
    Dining (127)
    Pool & Beach (4)
    Hotel & Grounds (914)
    Bathroom (44)
    Business Centre & Event Rooms (2)
    Dorsoduro / Accademia
    Artsy is the defining mood of this neighbourhood with
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    heiresses rubbing elbows. Peggy Guggenheim's
    collection, now a museum, lures chic locals for
    evening art aperitifs. Traditionalists and visionaries
    cocoon in bohemian luxury. La Salute basilica
    buttresses the neighbourhood to the east. Gondolas bob
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    Ask a question
    Questions & Answers
    Ann D
    I'm so interested to see this review by Stephen C and note that it was posted THREE WEEKS AGO and the staff member who replied said this would "never happen again." Well, my children and i just returned from the Hotel Palazzo Stern and it was literally one of the worst hotel stays of my life. We too were coerced into going to Murano and told we would take a water taxi TO AND FROM the island. However, after I purchased nearly $500 worth of glass, we were put in a water taxi with another couple and then dumped on the OTHER SIDE OF VENICE from the hotel. Did I mention I had two children with me? I called the hotel and was essentially told "who cares, not our problem" so we struggled quite a bit (had I know this was the deal, I would have been more prepared and worked out a transportation plan) and returned to the hotel 90 minutes later, hot and sweaty and miserable. I spoke to the manager about how his description did not match our reality and he literally laughed at me and said I should have known that we he said transportation was provided, it was only one way. Later I watched this same manager mock another American family who asked for a recommendation for a restaurant that served good pasta. He sneered "this is ITALY, everywhere has pasta, if you can't be more specific, I can't help you." Finally, on the night before we were to leave, I asked the manager if we could get something for breakfast the next morning before we left. The posted breakfast times are 7:30-10, but we were leaving on a water taxi at 7 to get to the airport. He told me if we were there at 6:45, we could have rolls, coffee and hot chocolate, which sounded perfect. When we got downstairs at 6:45, however, the manager on duty scoffed at my request to enter the breakfast area and said "we NEVER serve breakfast before 7:30." I guess that was just another example of being lied to by Palazzo Stern management. In short, this hotel is gorgeous and in a wonderful location, but the people running it are so corrupt and such inhospitable jerks that I wouldn't wish a stay here on my worst enemy. Stay somewhere half as pretty with an ethical and friendly staff and you will have a much better time in Venice!! So I guess my question for the hotel staff is Why would you tell Stephen C that this would "never happen again" and then continue on with the exact same deceptive practices? And my question for other past guests is did you experience this sort of dishonest behavior or any other examples of rudeness or American-hating instances? If so, please share them here. Thank you!!
    15 July 2017|
    Answer Show all 12 answers
    Response from Robertino3 | Property representative |
    Dear Ann, I'm roberto Dazzo, manager of the hotel. As the other members wrote, we always put a lot of efforts on the guest services. I'm really sorry you had a bad experience with a Murano Tour, unfortunately we are not... More
    11 May 2017|
    Answer Show all 4 answers
    Response from Robertino3 | Property representative |
    Buongiorno! Sure we do have an elevator. There are many ways to get to the hotel, either from the train station or the airport. We do have our own private boat, you can use it free of charge if you book directly with us... More
    7 April 2017|
    Answer Show all 8 answers
    Response from Robertino3 | Property representative |
    Buongiorno Diane! We are close to San Marco but at the same time in a very venetian area. the walking distance is between 6 and 10 minutes. you can go there also by boat. We do have also another Hotel which is super close... More
    Room Tips
    "405 is the best"
    Read review
    "ask for rooms with views of the canal, very much worth the extra money!"
    Read review
    "We were very happy with our mid-range room"
    Read review
    "view over Canale Grande is possibly the nicest option"
    Read review
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