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    Hotel Palazzo Stern

    Dorsoduro 2792-2794/A-2792/B, 30123 Venice, Italy
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    Best prices for your stay
    07/08/2017 08/08/2017
    Savings alert: 20% below average rate

    The price you found is 20% lower than this hotel's average rate of USD 419/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    USD 366*
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    USD 366*
    USD 337*
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    USD 366*
    USD 337*
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    Traveller (986)
    Room & Suite (568)
    Dining (127)
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    Overview
    • Excellent81%
    • Very good14%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “ca' rezzonico” (94 reviews)
    “vaporetto stop” (202 reviews)
    “grand canal” (550 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Hot Tub
    Non-Smoking Hotel
    Suites
    Bar/Lounge
    Concierge
    Wheelchair Access
    Dry Cleaning
    Rooftop Terrace
    4.0 Star Hotel
    All hotel details
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    Offers & Announcements: Package Deal
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    Ca' Pisani Hotel
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    #16 of 385 hotels in Venice
     
    NH Collection Venezia Palazzo Barocci
    1,174 reviews
    #28 of 385 hotels in Venice
     
    Hotel L'Orologio
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    Rooms
    7 Aug.8 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (1,676)
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    There are newer reviews for Hotel Palazzo Stern
    See the most recent reviews

    681 - 685 of 1,231 reviews

    Reviewed 15 May 2013

    My partner and I had always wanted to visit Venice, and I decided to take her for a surprise birthday treat. I booked the hotel through Expedia - no problems there - and as it was a special occasion I got a private water taxi...More

    Thank Avicenna1
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 17 May 2013

    Buongiorno! Thank you for your very nice review. I'm happy to know that you enjoyed your stay with us and I look forward to welcome you again soon. Warmest regards, Roberto

    Reviewed 14 May 2013

    We booked through Expedia and were upgraded to a room with a view of the Grand Canal, so that was a very good start. The terrace on the Grand Canal is a lovely place for an evening drink and breakfast. Our room was spacious, the...More

    Thank Retired_engineer_58
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 17 May 2013

    Buongiorno! Thank you for your very kind review. I'm happy that you enjoyed your stay and the free upgrade! :o) I hope to welcome you again here in Venice, have a nice day! Roberto

    Reviewed 14 May 2013

    The Palazzo Stern deserves a medal in my book, if only because of their incredible customer service. Above and beyond. Let me explain. Just prior to our trip to Italy and Croatia, I pinched some spinal nerves and wound up barely able to walk. We...More

    Thank Chappsnet
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 17 May 2013

    Buongiorno! I hope you feel better now. Thank a lot for this very nice and kind review. You have been very brave to not cancel your trip to Venice!!! I hope to have the chance to welcome you again soon, have a great day! Roberto

    Reviewed 12 May 2013

    Having looked forward to coming to Venice since I can remember and having to wait for our lads to grow up before we did, my expectations were extremely high. This hotel did not fail to deliver- it helped to ensure our experience was magical and...More

    Thank Davina P
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 14 May 2013

    Buongiorno! Thank you for your very nice review. I'm happy you enjoyed your stay with us and I look forward to welcome you soon again! Have a great day, Roberto

    Reviewed 11 May 2013

    I booked this hotel having read the excellent reviews on Trip Advisor. We were not disappointed. I took advantage of the Trip Advisor discount code when booking direct with the hotel. The reservations team were prompt and helpful as we're all the staff. We had...More

    Thank Michelle D
    Response from Robertino3, Manager at Hotel Palazzo SternResponded 14 May 2013

    Buongiorno! Thank you for your very kind review!!! Please remember that we offer not only a special discount to all those who book directly, but also the chance to use our free boat!!! We are not allowed to go everywhere but maybe we will be...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Bar/Lounge
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • USD 203 - USD 623 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Business Hotel in Venice
    • #7 Family Hotel in Venice
    • #15 Romantic Hotel in Venice
    • #16 Luxury Hotel in Venice
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 24
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, TripOnline SA, Hotwire, Travelocity, Agoda, Cheap Tickets, getaroom.com, HotelQuickly, Cancelon and Evoline ltd so you can book your Hotel Palazzo Stern reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Italy >
    • Veneto >
    • Province of Venice >
    • City of Venice >
    • Venice >
    • Dorsoduro / Accademia
    • Also Known As
    • Palazzo Stern Hotel ,
    • Palazzo Stern Venice
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    Traveller (986)
    Room & Suite (568)
    Dining (127)
    Pool & Beach (4)
    Hotel & Grounds (914)
    Bathroom (44)
    Business Centre & Event Rooms (2)
    Nearby
    Dorsoduro / Accademia
    Artsy is the defining mood of this neighbourhood with
    street artists, students, painters, sculptors,
    restorers, curators, historians, collectors, heirs and
    heiresses rubbing elbows. Peggy Guggenheim's
    collection, now a museum, lures chic locals for
    evening art aperitifs. Traditionalists and visionaries
    cocoon in bohemian luxury. La Salute basilica
    buttresses the neighbourhood to the east. Gondolas bob
    ...More
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    Ask a question
    Questions & Answers
    Ann D
    I'm so interested to see this review by Stephen C and note that it was posted THREE WEEKS AGO and the staff member who replied said this would "never happen again." Well, my children and i just returned from the Hotel Palazzo Stern and it was literally one of the worst hotel stays of my life. We too were coerced into going to Murano and told we would take a water taxi TO AND FROM the island. However, after I purchased nearly $500 worth of glass, we were put in a water taxi with another couple and then dumped on the OTHER SIDE OF VENICE from the hotel. Did I mention I had two children with me? I called the hotel and was essentially told "who cares, not our problem" so we struggled quite a bit (had I know this was the deal, I would have been more prepared and worked out a transportation plan) and returned to the hotel 90 minutes later, hot and sweaty and miserable. I spoke to the manager about how his description did not match our reality and he literally laughed at me and said I should have known that we he said transportation was provided, it was only one way. Later I watched this same manager mock another American family who asked for a recommendation for a restaurant that served good pasta. He sneered "this is ITALY, everywhere has pasta, if you can't be more specific, I can't help you." Finally, on the night before we were to leave, I asked the manager if we could get something for breakfast the next morning before we left. The posted breakfast times are 7:30-10, but we were leaving on a water taxi at 7 to get to the airport. He told me if we were there at 6:45, we could have rolls, coffee and hot chocolate, which sounded perfect. When we got downstairs at 6:45, however, the manager on duty scoffed at my request to enter the breakfast area and said "we NEVER serve breakfast before 7:30." I guess that was just another example of being lied to by Palazzo Stern management. In short, this hotel is gorgeous and in a wonderful location, but the people running it are so corrupt and such inhospitable jerks that I wouldn't wish a stay here on my worst enemy. Stay somewhere half as pretty with an ethical and friendly staff and you will have a much better time in Venice!! So I guess my question for the hotel staff is Why would you tell Stephen C that this would "never happen again" and then continue on with the exact same deceptive practices? And my question for other past guests is did you experience this sort of dishonest behavior or any other examples of rudeness or American-hating instances? If so, please share them here. Thank you!!
    15 July 2017|
    AnswerShow all 13 answers
    Response from Robertino3 | Property representative |
    Dear Ann, I'm roberto Dazzo, manager of the hotel. As the other members wrote, we always put a lot of efforts on the guest services. I'm really sorry you had a bad experience with a Murano Tour, unfortunately we are not... More
    0
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    LotusKat82
    11 May 2017|
    AnswerShow all 4 answers
    Response from Robertino3 | Property representative |
    Buongiorno! Sure we do have an elevator. There are many ways to get to the hotel, either from the train station or the airport. We do have our own private boat, you can use it free of charge if you book directly with us... More
    2
    Votes
    fitzus
    7 April 2017|
    AnswerShow all 8 answers
    Response from Robertino3 | Property representative |
    Buongiorno Diane! We are close to San Marco but at the same time in a very venetian area. the walking distance is between 6 and 10 minutes. you can go there also by boat. We do have also another Hotel which is super close... More
    0
    Votes
    Room Tips
    "405 is the best"
    Read review
    "ask for rooms with views of the canal, very much worth the extra money!"
    Read review
    "We were very happy with our mid-range room"
    Read review
    "view over Canale Grande is possibly the nicest option"
    Read review
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