Booked this hotel in January 2020 for a night before my cruise in September and 3 nights after for our 25th anniversary! The first night I booked through Tripadvisor , no problems at all. The 3 nights after the cruise I decided to call and talk directly with the Hotel. They were very nice to talk to and they gave me great information, I made 3 calls to them in 2 weeks before I booked my 3 night stay. They advised me to book directly with them and save lots!!! They asked me to cancel my first night already booked and save more if i payed in advance!!! Ohh well my first mistake for sure. I have never paid in advance before and never will again or even think to stay at this hotel on my next Venice cruise! When Italy shut down in April I called and told them my cruise was cancelled and would like a refund because we can not fly or enter Italy! They assured me Italy will be open in April, all lies, and they told me no refunds because I pre paid! So nice of them HUH! Beware of this hotel and never pay in advance. I have booked a much better hotel in Venice at a much cheaper price and better ratings! To this day nothing at all has happened. I hope they enjoyed my money. They must really need it! PITIFUL!!!!!…
On good place, maybe the best location for stay. Near garage and train station, and boat station for cruise Grand canal. Our suite have terrace. Everything is good organise. I will came in April 2021 again!
Room was clean, comfortable and edowed with several useful services. Staff was polite and helpful to garantee a wonderful stay in Venice, with good tips and explanations. Thanks to all these, we were able to enjoy the city in magic and surreal atmosphere!
Amazing experience while visiting Venice for a business trip. All the staff were 24/hours available and always super nice to us. Sometimes we had to do meetings with the whole group that was staying at the hotel and they would always make a room available for us. Brilliant experience, will definitely come back
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