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The Westin Europa & Regina, Venice

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#96 of 386 Hotels in Venice
Certificate of Excellence
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The Westin Europa & Regina, Venice
The Westin Europa & Regina, Venice
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2,331 Reviews from our TripAdvisor Community

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Showing 1,915: English reviews
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Dubai, United Arab Emirates
Reviewed 2 days ago NEWvia mobile

Advertised on the Grand Canal I opted for 5 stars to end my vacation in beautiful Venice. The Hotel is hidden within tiny streets and required a guide to find it. Only a few rooms actually have a canal view and 95% are located in another building, and instead of the Grand Canal we had to stare at the roof...

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Helpful?
Thank AlamoudiUsama
Bedford, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed here as a family of four and had two rooms next to each other. One of the rooms had a smelly bathroom that couldn't be cleared which was a little off-putting. The same room had a broken aircon control so not a good start! The staff were friendly enough, particularly the restaurant in the morning. The location is...

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Thank Mark0966
Reviewed 3 days ago NEWvia mobile

We love the Westin Europa! Such luxury and great service. It is right next to St. Marcus square and very convenient to everything. The rooms and view of the Grand Canal are amazing. I wouldn't want to stay anywhere else in Venice.

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Thank Bud W
nz
Reviewed 4 days ago NEW

Let me start by saying that there is really nothing wrong with this hotel. It's well located, and our room was pleasant enough, and the staff, when we dealt with them, were fine. But somehow, despite its spot on the Grand Canal and its marble floors, this hotel feels unremarkable. Perhaps it's the Westin brand, which with its zingy Californian...

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Helpful?
Thank farmfresh
Management response:

Dear Sir, I just review your message and want to thank you for sharing your comments. It is our constant focus to reach a high level of standards. However, I am sad to read that you did not like the style of the Westin Europa&Regina. Give us another chance and come back next year! It will be my duty to...

Minneapolis, Minnesota
Reviewed 5 days ago NEWvia mobile

We arrived around noon but our room wasn't ready. So we had lunch at the veranda overlooking the Grand Canal. The view was absolutely gorgeous and the ambience was very relaxing. It's about a 5-minute walk to St Mark's Square, the Basilica and Doges Palace. We passed a few luxury shops along the way. We went back to check-in. The...

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Thank RTDg
Dubai, United Arab Emirates
Reviewed 5 days ago NEWvia mobile

We checked in the hotel in the night and While checking in the receptionist a slightly old blonde lady was the one assisting us and she was quite rude and not welcoming. Our special requests made in advance were not given any consideration and she was quite rude when we requested for it again. The hotel overall is in a...

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Helpful?
Thank Sidra S
Management response:

Dear Madam, Dear Sir, We are truly sorry to read your comments and share your disappointment for the service you experienced during your recent visit at The Westin Europa & Regina. Whilst your feedback is very much appreciated, please be assured that your experience is not representative of our usual standards of service. We are sad to read that our...

athens
Reviewed 1 week ago NEWvia mobile

I revisited the hotel after 6 years and i was disapointed. The have not done any updates and the bathroom tabs are so worn out that you fight to adjust the water temperature. Another area that needs attention is the service which is not attentive and a lot of requests are lost in the communication. Check in took ages and...

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1Thank ROSHAWK
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review

Dear Roshawk, Thank you for posting your review and for giving us the opportunity to have hosted you for the second time. Please let us first express our deep concern for the negativity of your report as far as the bathroom maintenance conditions and the service you experienced are concerned. Please believe that this is not the usual standard as...

Singapore
Reviewed 1 week ago via mobile

We thought we would have the best stay in Venice staying at the Westin. We booked the suite (1 bedroom with a separate living room with an unblocked direct view of the waterway) for 2 nights. What turnout was a nightmare. We had no connection wifi issues for 2 nights. On the first day, when we first raised the issue...

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1Thank Eddie L
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review

Dear Eddie L, First of all we would like to thank you for taking the time to review our property. We deeply wish to apologize if your stay with us did not meet your expectations Our main aim is to offer our guests an outstanding level of service during the days spent among us. We really work very hard in...

Seattle, WA
Reviewed 1 week ago via mobile

We arrived by water taxi to the hotel dock where we were greeted warmly and escorted to check in. Again greeted with a smile by a lovely lady who informed us we had been upgraded to a grand deluxe room. The bell hop took us to our room where we found a bottle of prosecco and a cake waiting for...

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Thank Seattlesun
Reviewed 1 week ago via mobile

Very disappointed with the customer service of the reception, incredibly rude, unsmiling, unwilling to help. One blonde lady in particular. Just such a negative vibe for customers coming to a 5 star hotel. Plus the room is a shoe cupboard, dark and dingy, no natural light, looks like it needs refurbishment. Would not recommend this hotel to anyone! Spend your...

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Thank zeeeana
europaregina, Manager at The Westin Europa & Regina, Venice, responded to this review

Dear Guest, thank you for posting your review. We are very sorry to read about your disappointing experience at our property. This is certainly not the usual standard as we focus highly on great service and experience and we really apologize that we did not meet your expectations. We hope to have the opportunity to welcome you back to restore...

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Staying in San Marco

Neighbourhood Profile
San Marco
The most famous sestiere (district) in Venice has one of the world's most famous squares, St. Mark's (Piazza San Marco). Anchored on one end by the basilica, clustered around it are restaurants, museums, shops, orchestras playing in the square, pigeons, the grand pink Doge’s Palace (Palazzo Ducale), the soaring campanile bell tower, an astrological clock tower, plus gorgeous cafes and restaurants like Florian and Quadri. Piazza San Marco is beloved by Venetians themselves. They book a table anytime, which offers a buffer from the fray. This grand outdoor drawing room attracts Venetians for a stroll too, especially late in the afternoon when the hoards of daytrippers thin out. It's simply a grand place to meet.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Superbly positioned on the Grand Canal with sweeping views of the city's most iconic landmarks, The Westin Europa and Regina places guests right in the heart of the city's artistic and theatre districts, in a discreet setting just off the fashionable Calle XXII Marzo and steps from Piazza San Marco. Our unmatched selection of rooftop terrace suites, Grand Canal rooms, restyled accommodations, and Grand Canal-side venues with nutrition-rich proposals are settings of relaxed indulgence where guests can be at their best. ... more   less 

Additional Information about The Westin Europa & Regina, Venice

Address: San Marco 2159, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Price Range: $488 - $1,578 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Europa & Regina, Venice 5*
Number of rooms: 185
Reservation Options:
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Also Known As:
The Westin Hotel Europa And Regina, Venice
Westin Venice
Westin Hotel Europa Regina Venice
Venice Westin
Hotel Style:
#6 Green Hotel in Venice
#44 Business Hotel in Venice
#60 Luxury Hotel in Venice
#69 Family Hotel in Venice
#89 Romantic Hotel in Venice
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Europa & Regina, Venice staff and other travellers.
37 questions
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Questions? Get answers from The Westin Europa & Regina, Venice staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Canal view”
traceyjbircumshaw, 24 Mar 2017 | Read review
“Request a room with a balcony overlooking the grand canal!”
  • View from our balcony.
  • View from our room, looking out the window.
Karli_McAlees, 21 Mar 2017 | Read review
“Request rooms with grand canal view- amazing!”
Selpo, 20 Mar 2017 | Read review
“Ask for view to the canal.”
JavierI448, 13 Mar 2017 | Read review
“beautiful rooms, comfortable beds, amazing drinks, amazing view, nice location, bright, open,”
EllieVance, 13 Mar 2017 | Read review
5 of 5