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Relais & Chateaux Hotel Castel Fragsburg

346 reviews
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Traveller (207)
Room & Suite (62)
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Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“hunting lodge”(8 reviews)
“italian alps”(5 reviews)
“star michelin”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (346)Write a Review
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All reviewshunting lodgeitalian alpsstar michelinpool area is lovelymagical placewell trained stafflocal activitieslovely surroundingsexcellent fooda special placetravelled extensivelyspecial thanksbeautiful propertyunforgettable experiencesurrounding mountainsfeel specialalto adige
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1 - 5 of 98 reviews
Reviewed 18 November 2017

On the plus side, the surroundings are beautiful. The small garden with the pool area is lovely and the food and the wine in the restaurant was very good, albeit the rather small selection of items. The organic and delicious breakfast was the best in...More

Review collected in partnership with Relais & Chateaux
Thank Nirac_Wa
Response from CastelFragsburg, Inhaber at Relais & Chateaux Hotel Castel FragsburgResponded 28 November 2017

Dear Mrs. Warnoff, thanks that you took the time to write a review about Fragsburg. We are pleased that you appreciated the beauty of the surrounding as well as our Breakfast Royale, the friendliness of our front desk staff as well as the sleeping quality....More

Hotel's Favourite
Reviewed 16 July 2017

Just one of the best hotels we have ever been. Lovely staff, fantastic food, the best breakfast ever, try the egg Fragsburg! Beautiful new decorated rooms with comfy beds and good silent airco. The grounds are just wonderfull with heated pool and of course the...More

Review collected in partnership with Relais & Chateaux
Thank GerdaEdegem
Response from Alexander O, Inhaber at Relais & Chateaux Hotel Castel FragsburgResponded 17 July 2017

Dear GerdaEdegem, It is a great honour for us to be considered as one of the best hotels you have ever been. The satisfaction of our guests will always be our biggest reward. You will always be more than welcome here at the Castel Fragsburg....More

Reviewed 6 November 2017 via mobile

An enchanting weekend at this jewel of a hotel. You feel at home as soon as you set foot out of the car. People are waiting to welcome you. Your bags disappear as if by magic and you are accommodated in lovely surroundings for a...More

Thank micias10
Response from Alexander O, Inhaber at Relais & Chateaux Hotel Castel FragsburgResponded 13 November 2017

Dear "micias10", thank you very much for your fantastic review. It is a pleasure to read that everything was alright. Your review has been forwarded also to the kitchen team. We really hope to see you soon again! Fam. Ortner & team

Reviewed 30 September 2017 via mobile

we have been here a year ago. since then the service in the restaurant suffered greatly as antonio the waiter left. now the service is average at best which is not even nearly good enough for a 5 star property. e.g. we were told twice...More

Thank vir2l
Response from Alexander O, Inhaber at Relais & Chateaux Hotel Castel FragsburgResponded 10 October 2017

Dear vir2l, first of all I would like to thank you that you still gave us 4 points out of 5 in spite of the not perfect performance of our service with you. I will not try to justify this. It is unacceptable how the...More

Reviewed 24 September 2017

Bjorg Henriksen wrote 3 days ago Hello, We received a question from you, asking how we would rate our latest stay at Fragsburg. The answer to that is quite simpel, just wonderfull - or exellent as your star system suggested. We appreciated the upgrades done,...More

Thank bjorghenriksen
Response from Alexander O, Owner at Relais & Chateaux Hotel Castel FragsburgResponded 9 October 2017

Dear "bjorghenriksen", We really appreciate the time you spent in writing this wonderful review. Your compliments have been forwarded to all team members and we all feel very proud thanks to your kind words. We can not wait to welcoming you again here between sky...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 411 - USD 661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Merano
#3 Romantic Hotel in Merano
#4 Luxury Hotel in Merano
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 411 - USD 661 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Merano
#3 Romantic Hotel in Merano
#4 Luxury Hotel in Merano
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (207)
Room & Suite (62)
Dining (43)
Pool & Beach (11)
Hotel & Grounds (163)
Bathroom (1)
Questions & Answers
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Roberts08
8 November 2017|
Answer
Response from Alexander O | Property representative |
Dera Roberts08, thank you for your qestion. No, our Hotel is 7 km from Merano town center. It is located on a cliff overlooking Merano with beautiful views of the south tyrolean alps. The next restaurant is 5 km from us... More
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Room Tips
"Chose a room on the top floor if you are bothered by the sound of people walking on hard floors above you."
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"Royal suite"
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"You'll definitely want a vallley view room."
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"Room with view on Meran and the mountains on second floor."
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