We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Best Western Crystal Palace Hotel

Orbitz.comUSD 97*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 191*
USD 97*
USD 98*
USD 191*
USD 97*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Best Western Crystal Palace Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

530 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 141: English reviews
Start your review of Best Western Crystal Palace Hotel
 Click to rate
Luxembourg
Reviewed 5 days ago NEWvia mobile

We had a nice family room - with a mezzanine. Little kitchen. Balcony. Quite spacious. Hotel is a bit tired but it is still quite ok. Nice breakfast and extremely friendly staff. Very central near the station. Quite some homeless there around. Area did nor feel threatening though.

 Report
Helpful?
Thank delagioventu
Ricevimento C, Ricevimento at Best Western Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our goal is to always ensure our guests feel welcome and as comfortable as possible. Once again thank you for a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future.

London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 16 July 2016

We had a great couple of nights here at the Mercure Torino Crystal Palace. Our stay started well with an upgrade to an Executive Suite. I'm sure my Accor Platinum status helped here! Our room was large, clean and well laid out with huge floor to ceiling windows, unfortunately there was not much of a view. Despite being close to...

 Report
Helpful?
1Thank Spymon
About Hotel's Favourite Review
Stefania U, Front Office Manager at Best Western Crystal Palace Hotel, responded to this review

Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the...

Reading, United Kingdom
Reviewed 4 April 2017 via mobile

Handily placed near the railway station. An OK four star hotel. Received an upgrade to a suite. Check in was good. Breakfast ok but underwhelming. The recent changes from Accor to Best Western haven't been fully and effectively communicated although the staff seem to think that they have. Staff on check out were not the best.

 Report
Helpful?
1Thank Donald M
Ricevimento C, Ricevimento at Best Western Crystal Palace Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Stefania Front Office

Tampere, Finland
Reviewed 26 March 2017

We stay room 502 "penthouse". Room looks okey, maybe design was a little bit colourful. Space enough for 2 people. Bathroom with jacuzzi, but shower was difficult, because U must stand on the jacuzzi. Breakfast room located also on the 5th floor and breakfast was very delicious and service was excellent. That was the good things....every time when U coming...

 Report
Helpful?
1Thank Pemakin
Ricevimento C, Reception at Best Western Crystal Palace Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Stefania Front Office

Naples, Italy
Reviewed 15 March 2017 via mobile

It's a refurbished Best Western, with large and clean rooms. Hotel appearance is simple, but the staff works to make you confortable. Breakfast is various and a bit more than medium, service is clever. Good bathroom set. The neighbourhood doesn't invite you for a walk, unless you are looking for a not ordinary entertainment ;) - but you sleep well....

 Report
Helpful?
1Thank Fabio A
Stefania U, Responsabile reception at Best Western Crystal Palace Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Best Western Crystal Palace. I would like to thank you for the feedback on the breakfast and the service. We hope to have you here again for your next stay in Turin.

notanoldbiddy
Reviewed 8 February 2017 via mobile

Stayed here in October while travelling through Italy. Very close to train station so is a very short luggage drag. Arrived late afternoon on a Sunday so most restaurants are closed so plan ahead. Quiet clean rooms located in the heart of Torino. Good buffet style breakfast with lovely selection of fruit and yogurt.

 Report
Helpful?
1Thank notanoldbiddy
Queensland, Aust.
Reviewed 1 January 2017

We booked into this hotel for New Year's Eve and are so glad we did. The first big plus was navigating Turino without and problems and stabling our car safely and securely in a courtyard behind the hotel. We were early but this posed no problems in accessing our room and allowed us a full afternoon to make the most...

 Report
Helpful?
Thank NQTrish
Reviewed 28 December 2016

I stayed at the Mercure hotel for 2 nights on a business trip to Torino. The hotel is literally across the street from the train station. The surrounding area looks tattered but I didn't ever feel unsafe outside the hotel. My room was very basic and small. The bed and bathroom are also very small in the standard rooms. The...

 Report
Helpful?
1Thank Jason N
Stockholm, Sweden
Reviewed 26 December 2016

This hotel is located right next to the Porta Nuova train station where local and slower long-distance trains stop as well as the airport shuttle bus. The main shopping areas such as Via Roma is also just a stone's throw away - the location is in other words great. The street just outside is not the charmiest, in line with...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Magnus G
Curitiba, PR
Reviewed 3 November 2016

The best thing is near to the Train Station and the storic places in center of the city. The breakfast is very nice, wifi is very good. Check in and check out is quickly, it´s a nice place to stay for turism or business.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank MarceloRibas1961
Stefania U, Front Office Manager at Best Western Crystal Palace Hotel, responded to this review

Dear Guest, thank you for your lovely review. We hope to see you in our hotel in the future.

207 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (181)
Viewed
Dining (7)
Viewed
View from Room (6)
Viewed
Bathroom (32)
Viewed
Room/Suite (67)
Viewed
Hotel & Grounds (21)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Room/Suite (8)
Viewed
Hotel & Grounds (4)
Viewed
Dining (2)
Viewed
Other (12)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Turin hotels
Crocetta
Best Western Hotel Luxor
San Salvario
Best Western Hotel Genio
Show Prices
Show Prices
Show Prices
Starhotels Majestic
#16 of 129 in Turin
1,067 reviews
Crocetta
Best Western Plus Hotel Genova
Crocetta
Residence Sacchi
Residence Sacchi
#4 of 129 in Turin
486 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar. ... more   less 

Additional Information about Best Western Crystal Palace Hotel

Address: Via Nizza 11, 10125 Turin, Italy (Formerly Mercure Torino Crystal Palace)
Region: Italy > Piedmont > Province of Turin > Turin
Price Range: $117 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Crystal Palace Hotel 4*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, HostelWorld, Hotwire, Priceline, Travelocity, Agoda, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Best Western Crystal Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Torino Crystal Palace Hotel Turin
Mercure Hotel Turin
Torino Crystal Palace Mercure
Hotel Style:
#19 Luxury Hotel in Turin
#20 Family Hotel in Turin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Best Western Crystal Palace Hotel staff and other travellers.
4 questions
Ask a question
London, United Kingdom
Sioux Falls, South Dakota
over a year ago

See all questions (4)

Questions? Get answers from Best Western Crystal Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The air con in room 211 sounds like a Harley Davidson”
Ratty1986, 13 Sep 2015 | Read review
“I chose business class, on 4th floor with private car park and all was good. But do check about the wifi and if it reaches your room.”
  • View from balcony
  • Bathroom
  • Lobby with hanging space cupboard and safe
  • Room
977stevelk, 12 Jul 2015 | Read review
“No tip, but try to ask for a larger room”
545medva, 9 Jun 2015 | Read review
“I didn't have any problem with noise but I was on the back end of the hotel on the 3rd floor.”
G3300QGbenm, 17 Mar 2015 | Read review
“Ask for a room away from the train station (loud, early in the morning)”
529DeborahB, 16 Oct 2014 | Read review
5 of 5
Orbitz.com
USD 97* /night
View Deal
Booking.comUSD 98
Hotels.comUSD 97
TripAdvisorUSD 98
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates