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BEST WESTERN PREMIER Cappello d'Oro

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700 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Dublin
Reviewed 9 October 2016

We stayed here for one night at the start of our trip. It was so convenient to airport and the room was lovely and big. Check in was simple and even though we were early they allowed us our room as it was ready. The location was perfect to everything, the bus stopped outside the door, the train station was...

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Helpful?
Thank DublinKaren
BWCappellodOro, Customer Service at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear DublinKaren, thank you so much for writing a review on your experience with us. We are very pleased to read that you appreciated our wonderful location in Bergamo. Thank you for remarking the kindness and the helpfullness of our staff. The main reward for us is to hear that you would like to come back. Thank you again and...

Hemel Hempstead, United Kingdom
Reviewed 6 October 2016 via mobile

Got a cheeky upgrade to a small suite which was nice. Clean room comfortable bed super jacuzzi bath and shower. Reception staff really efficient no fussing with paperwork etc. Very nice pizza place around the corner too. See my other review

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Helpful?
Thank neill1201
BWCappellodOro, Responsabile relazioni con la clientela at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Neill1201, thank you for your review and for choosing Hotel Cappello D'Oro for your stay in Bergamo. We are very pleased that you enjoyed your suite and the services that we offered to you. Thank you for remarking the efficiency of our staff. We would be delighted to welcome you back. Our kindest regards Cristina Customer Service

Argostolion, Greece
Reviewed 29 September 2016 via mobile

A 4 star hotel as expected! Nice and big room with spacious bathroom, lots of towels and cozy. Staff ready to answer questions about the sightseeing and traffic. Located in a very very good position with busses outside going to airport etc!

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Helpful?
Thank gregmaestros
BWCappellodOro, Reception desk at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Gregmaestros, Thank you for choosing Hotel Cappello D'Oro for your stay in Bergamo. We are very pleased to read that you appreciated our wonderful location. Thank you for remarking our service, the comfort of our rooms and the friendliness of our staff. We would love welcoming you again, Best Regards, Verdiana

Jablonec nad Nisou, Czech Republic
Reviewed 22 September 2016

Very good place in centrum Bergamo. Room and bathroom both well equipped and clean. Breakfast was rich and perfect fresch jujce - selfservice - nice idea! The check out is possible about midday. We reccomended this hotel.

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Helpful?
Thank Ales P
BWCappellodOro, Front Office Manager at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Guest, thank you for your comment published after your recent visit to Hotel Cappello D'Oro and for the grade that you were so kind to give us! We would like to thank you for your kind words regarding the breakfast. The main reward for us is to hear that you would like to come back! Thank you again and...

London
Reviewed 14 September 2016 via mobile

Pros; - Clean - Decent breakfast - Comfy bed - Good location for the station - Friendly staff Cons; - You need the skills of a safe cracker to get the temperature right for the shower and even then the temperature fluctuates constantly - Shower drained so slowly you started in the shower and finished standing in a half full...

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Helpful?
Thank lenrichman
BWCappellodOro, Front Office Manager at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Sir/Madam, We are happy you enjoyed our hospitality. We apologize if we are not able to satisfy all your request during your stay. We take good note about all your suggestions. We would be delighted to welcome you back to offer you a better experience! Our kindest regards, Veronica Reception Manager

Stoke-on-Trent, United Kingdom
Reviewed 13 September 2016

The hotel was ideal for exploring the wonderful city for 2 nights, the room was quite as we stayed at the back of the hotel the breakfast was great staff were so helpful The bus stops right out side the hotel to take you up to the old town and to go to the airport Can not fault it

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Thank Hall19617
BWCappellodOro, Front Office Manager at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Sir/Madam, Thank you for choosing Hotel Cappello D'Oro for your stay in Bergamo. We are very pleased to read that you appreciated our wonderful location. Thank you for remarking our service, the comfort of our rooms and the friendliness of our staff. We would love welcoming you again, Best Regards, Veronica Reception Manager

Reviewed 2 September 2016 via mobile

Very good locattion in the city centre.This hotel is perfect for fammily trip.Room waa very clean and cozy.wi fi connection is exellent.very friendly and helpfool staff.i will come again in my next trip to bergamo

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Thank sasonksk020103
BWCappellodOro, RECEPTION DESK at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Sasonksk020103, thank you for your comment published after your recent visit to Hotel Cappello D'Oro and for the highest grade that you were so kind to give us! The main reward for us is to hear that you would like to come back! Thank you again and we do hope to welcome you back soon. Kind regards, Verdiana

Madison, Wisconsin
Reviewed 30 August 2016

We stayed here for four nights at the end of June 2016. On the plus side, the hotel has a nice location in Bergamo, with a short walk to both the furnicular and train station. The staff gave us a map and some good directions on how to explore the upper city. Unfortunately, we had a miserable stay due to...

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Thank KLPMilwaukee_WI
BWCappellodOro, Front Office Manager at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Guests, On behalf of our entire team, I would like to apologize for not exceeding their expectations. The guest's satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Veronica

Montreal, Canada
Reviewed 14 August 2016 via mobile

The hotel is perfectly located at the half way point between the train station and the funicular to city Alta. It's a short 10minute walk to each from the hotel. Our family of 5 was accommodated in two rooms located next to each other. The rooms were spacious and clean. The beds extremely comfortable. Front desk staff friendly and accommodating.

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Thank Nick P
BWCappellodOro, Responsabile reception at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Nick P. Thank you for writing a review on you experience with us, your thoughts are very valuable to us! We hope that you would like to visit again our hotel. Kind regards Veronica

North Vancouver, Canada
Reviewed 14 August 2016 via mobile

Stayed here for 4 nights in June prior to visiting Lake Garda. The rooms are clean and reasonably spacious but bathroom quite tight. Great aperitifo snacks, highly recommended. Breakfast is adequate with reasonable selEction at buffet. Hotel is in great location for exploring lower and upper Bergamo. Staff all very helpful and friendly. I would recommend this hotel and would...

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Helpful?
Thank Lorrainezzzzzz
BWCappellodOro, Responsabile reception at BEST WESTERN PREMIER Cappello d'Oro, responded to this review

Dear Lorrainezzzzzz Thank you for choosing Hotel Cappello D'Oro for your stay in Bergamo. We are very pleased to read that you appreciated our wonderful location. Thank you for remarking our service, the comfort of our rooms and the friendliness of our staff. We would love welcoming you again, Best Regards, Veronica

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The BEST WESTERN PREMIER Hotel Cappello D'Oro is committed to combining the charm of traditional hospitality with modern comforts and efficiency, providing the ideal environment for cultural tourism and business requirements, in Bergamo city centre. The four-star accommodation delights guests with the quality of its rooms, the welcoming approach of its staff and the hotel's enviable position. ... more   less 

Additional Information about BEST WESTERN PREMIER Cappello d'Oro

Address: Viale Papa Giovanni XXIII 12, 24121 Bergamo, Italy
Region: Italy > Lombardy > Province of Bergamo > Bergamo
Price Range: $107 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PREMIER Cappello d'Oro 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Best Western Premier Cappello d`Oro Hotel Bergamo
Best Western Hotel Bergamo
Best Western Bergamo
Bergamo Best Western
Hotel Style:
#2 Green Hotel in Bergamo
#6 Luxury Hotel in Bergamo
#6 Family Hotel in Bergamo
#7 Romantic Hotel in Bergamo
#10 Business Hotel in Bergamo
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PREMIER Cappello d'Oro staff and other travellers.
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Questions? Get answers from BEST WESTERN PREMIER Cappello d'Oro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only one elevator but no wait for it and hotel was full”
 of 5 bubbles V6109VRmichaelw, 7 Nov 2016 | Read review
“Room with a view on the street on the third floor was excellent. If you want a more quiet room ask for one on the inner side.”
  • street view from our window
 of 5 bubbles Peter_Floriana_Malta, 4 Nov 2016 | Read review
“If you want it quite ask for a room at the back”
 of 5 bubbles Hall19617, 13 Sep 2016 | Read review
“We had a room at the rear of the hotel with a small balcony but a roof's view”
 of 5 bubbles keysys, 11 Jul 2016 | Read review
“Rooms on the parking lot's side are quiter.”
 of 5 bubbles ncea, 22 Jun 2016 | Read review
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