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Hotel American Palace EUR

1,388 reviews
#1,052 of 1,272 Hotels in Rome
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Traveller (345)
Room & Suite (295)
Dining (56)
Overview
  • Excellent13%
  • Very good22%
  • Average32%
  • Poor18%
  • Terrible15%
21 Oct 2017
“Who gave 4 stars to this hotel??”
4 Jul 2017
“old hotel”
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
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Reviews (1,388)Write a Review
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1 - 5 of 254 reviews
Reviewed 31 October 2017

As of Oct 28, the hotel still has bed bugs in multiple rooms. Stay away. Loud construction nearby beginning at 7:30 am. The rooms are small and not at all fancy, it is a farce to call this a 4 star hotel. Only redeeming feature...More

Thank Dwight127
Response from Loan_Hotels, Responsabile relazioni con la clientela at Hotel American Palace EURResponded 4 weeks ago

Dear "Ken_I_27" first and foremost thank you for your review, in which you drew our attention to your experience while guest at the American Palace Htl . We are sorry if your experience did not live up to expectations for all the reasons point out...More

Reviewed 30 October 2017

All I can say is that if you are still considering this hotel after everything that has been written about it, then you probably should not bother reading reviews. While the public areas are nice and the staff is very helpful, the rooms are what...More

Thank Joe K
Response from Loan_Hotels, Responsabile relazioni con la clientela at Hotel American Palace EURResponded 4 weeks ago

Dear "Joe K" Thank you for your review, in which you drew my attention to your experience while guest with us. First of all we do apologize if your experience did not live up to expectations. We know all our Staff share our vision of...More

Reviewed 21 October 2017

+: near to Laurentina bus terminal, close to metro station, few stations away from Center Rome -: I stayed in a room 2,5 x 2,5 meters, with a double bed in the middle, leaving less than half a meter around to pass. In the morning,...More

Thank b0gdanp0p0vici
Response from Loan_Hotels, Direttore at Hotel American Palace EURResponded 4 weeks ago

Dear "b0gdanp0p0vici" first and foremost thank you for your review, in which you drew our attention to your experience while guest at our Htl . We are sorry if your experience did not live up to expectations and as already pointed out, the noises' troubles...More

Reviewed 1 October 2017

This hotel could have been good, as the interior was good, reception was good and even restaurant chef tried to offer me food just one minute before restaurant closed. But! After I checked out from this hotel I noticed multiple red circles over my body...More

3  Thank Aleksey B
Reviewed 25 September 2017

Very upset with Transat Vacations sending us to this disgusting place, people had bed bug bites, which I knew from the reviews and addressed with our agent before leaving. When we picked this tour the book listed 5 hotels we would be staying in, of...More

Thank mpbrickles
Response from Loan_Hotels, Responsabile relazioni con la clientela at Hotel American Palace EURResponded 6 October 2017

Dear "mpbrickles", first and foremost thank you for your review, in which you drew our attention to your experience while guest at the American Palace Htl . We are sorry if your experience did not live up to expectations for all the reasons point out...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
USD 99 - USD 221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#362 Luxury Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 99 - USD 221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#362 Luxury Hotel in Rome
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (345)
Room & Suite (295)
Dining (56)
Amenities (51)
Business Centre & Event Rooms (1)
Questions & Answers
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rts375
4 September 2016|
AnswerShow all 7 answers
Response from amg181 | Reviewed this property |
Didn't have a car
0
Votes
Rickyb595
11 April 2016|
AnswerShow all 2 answers
Response from Rickyb595 |
Thank you Ann
0
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Room Tips
"stay far away"
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"Not a room to the bouleverd!"
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"Request a room free of bed bugs..."
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"should have stayed in a different hotel from the group, but that makes it more complicated. Choose..."
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