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BEST WESTERN PLUS Hotel Universo

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BEST WESTERN PLUS Hotel Universo
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1,510 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hotel Universo
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Showing 780: English reviews
Montreal, Canada
Reviewed 6 February 2017 via mobile

Rooms were a bit dusty but they were nice rooms with modern bathrooms. They staff was very polite and efficient. Great breakfast for 3 euro's a day. Good location near termini station and close to everything.

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1Thank Amandia B
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Amandia B, Thank you for choosing our hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us. We are very happy to know that everything was to your liking and that you enjoyed your stay here at Best Western Plus Hotel Universo! However, we regret to hear...

Durham, United Kingdom
Reviewed 4 February 2017 via mobile

We stayed at the Best Western Universal Rome at the end of January. We arrived late at night, approximately 23:00hrs. Check in proved to be a breeze and the process only took about 10 minutes. We were offered to types of rooms, and we opted for a twin room, which turned out to be big enough for three (we were...

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Helpful?
Thank ToM9_3780
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear ToM9_3780, Thank you for sharing your impressions about our hotel. Our apologies if during your stay some of our services were not completely satisfying. I perfectly understand your disappointment concerning the AC not working: I have forwarded your comments to the relevant team for further improvement, and I can certainly promise that they will take this seriously and deal...

Penang Island, Malaysia
Reviewed 2 February 2017

I only have praises about this hotel. The staff are super friendly and helpful. The room is spacious, clean and modern. Breakfast choices for me was fine. The location is amazing. 2 minutes walking distance to Roma Termini. There are various restaurants (local & others) and souvenir shops nearby the hotel. This hotel is highly recommended .

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Helpful?
Thank Sen R
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Sen R, First of all we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travellers. We are very happy to know that everything was to your liking and you enjoyed your stay here with us at Best Western Plus Hotel Universo! It would be a pleasure...

Reviewed 1 February 2017 via mobile

Service was excellent, very friendly staff. Rooms were ok clean modern nice bathrooms. Breakfast was 3 euro a day optional and very good from cappuccino to omelettes to fruits and yogurts. Would recommend, near the termini station location is great!

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Helpful?
1Thank MandyBou
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear MandyBou, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

Reviewed 30 January 2017

I was reasonably happy with my stay here. The hotel is close (>3 mins walk) to the main train station, Termini, where trains arrive from Fiumicino and buses from Ciampino airports. There is reasonable free wifi throughout and the breakfast buffet was good, although not exceptional. My main complaint was that the room was very warm, but this is unfortunately...

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Helpful?
Thank Dr-S-White
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Dr-S-White, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be...

Qawra, Malta
Reviewed 18 January 2017 via mobile

We had a good stay very near termini station and lots of restaurants and shopping not far . Breakfast 3 euro per person is great they even made us cappuccino .there are facilities like gym ,sauna and Turkish bath the only down is they close at 9 pm I think if it was till 11 we would of used them...

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Helpful?
Thank nito74
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear nito74, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We were glad to know that your stay in our hotel has been pleasant and comfortable, and we really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations...

Reviewed 17 January 2017 via mobile

We stayed for four nights. The staff were pleasant, cheerful and helpful. The hotel was clean and the rooms were big enough. The breakfast was good. It was a five minute walk to the train station which made getting around Rome extremely easy.

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Helpful?
Thank Sara T
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Sara T, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time spent with us. We look forward to welcome you back in near future! Best...

Ottawa, Canada
Reviewed 7 January 2017

Great location if you prefer to be near the Termini train station. Otherwise staying downtown is a better option. Rooms were spotless, and a nice size and service was great. We found that they could improve on there breakfast options and using fresh pastries.

Review collected in partnership with Best Western
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Helpful?
Thank B7720BDsamf
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear B7720BDsamf, Thank you for having chosen our hotel and for sharing your experience here! It's always a big satisfaction reading of guests who appreciate our work. We are very happy that your stay has gone for the better, however we take this opportunity to inform you that we took note of your clarification, in order to make your potential...

Singapore
Reviewed 5 January 2017 via mobile

We stayed here for 2 nights and had the best service from Marco (intern). He was so good and we felt more then welcome in Rome. The hotel location is very easy to move around and there are many many shops nearby. The rooms were nice, clean and cosy. The prices are not that expensive either. Few Indian food outlets...

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1Thank surenz7667
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear surenz7667, Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay. Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your...

London, United Kingdom
Reviewed 4 January 2017

Stayed @ Hotel Universo for 3 nights attending a Conference in the dedicated Basement Conference Suite. The rooms were fully equipped for Wi-Fi, Sockets, Cable TV and all Business Facilities. The Central Location allowed me to explore the city during extended breaks, with a 40min walk to the Vatican City viewing the Quirinale, Trevi Fountains, Pantheon, and Piazza Navona. The...

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Helpful?
Thank CyberSecureDave
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear CyberSecureDave, Thank you for choosing BW Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We're grateful for your comments about our hotel and we were honored to serve you: client's satisfaction is one of our first aims. It would be a...

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Staying in Esquilino

Neighbourhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: $147 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel Universo 4*
Number of rooms: 198
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#138 Luxury Hotel in Rome
#200 Business Hotel in Rome
#265 Family Hotel in Rome
#311 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universo staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Hotel Universo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose deluxe double room for a choice between a comfortably sized double bed or two twin beds as opposed to the size of a single and a half”
 of 5 bubbles Lara175, 13 Feb 2017 | Read review
“As for a room not at the front if hoping for a room you can sleep with the windows open.”
 of 5 bubbles kankuchick, 10 Feb 2017 | Read review
“Non-smoking rooms on the 7th Floor was great”
  • Great bed
 of 5 bubbles 129senr, 1 Feb 2017 | Read review
“Best Rooms look on to the Street, and have antique balconies!”
 of 5 bubbles CyberSecureDave, 4 Jan 2017 | Read review
“7th floor (top) seems to have larger balconies than lower floors.”
 of 5 bubbles WilliamA792, 19 Nov 2016 | Read review
5 of 5