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Best Western Plus Hotel Universo

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Via Principe Amedeo 5/B, 00185 Rome Italy
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COVID-19 update: See the added health and safety measures this property is taking.Read more
6 people are viewing this hotel
Hotel direct offer!Package deal
Expedia.com
USD 123
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Free cancellation until 15/04/22
Hotels.com
USD 124
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Free cancellation until 15/04/22
Trip.com
USD 112
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Free cancellation until 14/04/22
Booking.comUSD 141
PricelineUSD 141
eDreamsUSD 141
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (943)
Room & Suite (584)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Best Western Plus Hotel Universo
Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#202 of 1,366 hotels in Rome
Location
Cleanliness
Service
Value
Travellers' Choice
Best Western Plus Hotel Universo is a hotel just a few steps from Roma Termini Railway Station. Nearby there are landmarks such as the National Roman Museum, The Patriarchal Basilica of St. Mary Major and the Domus Aurea. The Hotel Universo has 197 rooms characterized by a high level of comfort and quality including free Wi-Fi, free digital magazines and newspapers and free smartphone. The Hotel offers a well-equipped Wellness Area with gym, sauna, Turkish bath and a space entirely dedicated to your relax. The restaurant Quattro Stagioni offers personalized menus, from international to regional specialties. The Lounge Bar is the place to mingle with colleagues or simply to relax after your working day. The hotel’s strategic location is ideal for planning national and international meetings. The Hotel Universo has a Conference Center composed by 10 modern meeting rooms, equipped with functional devices with a maximum capacity of 700 people. The new AnnaMaria meeting room is equipped with the best audio and visual technologies and can accommodate up to 300 people in theatre setup.
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Property amenities
Paid private parking nearby
Free wifi in the business centre
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Vending machine
Car hire
Taxi service
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Minibar
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Italian
Hotel links
Special Offer:Package deal
2471Reviews78Q+A100Room tips
Traveller rating
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Popular mentions
Tkinnear wrote a review 14 Oct
Sydney, Australia8 contributions6 helpful votes
Absolutely disgusted with the treatment by Martin Pirnokov one of your staff. I had originally booked to stay in this hotel on my European honeymoon from Australia in June 2020. Of course the pandemic broke put and the Australian borders closed (and are still closed) for international travel. I contacted the hotel to cancel the reservation and recieve a refund and was told I could only recieve a credit voucher and was offered 2 years on this. I then advised that I would prefer a refund as I do not know when I can travel again considering the situation in Australia to then be issued with a credit voucher from Martin for 1 year!? What do you mean? You offer 2 years and then issue one. I left it at that since then the voucher has obviously expired. I contacted the hotel 2 months ago to request a refund as the voucher had expired and I am still unable to leave my country and was not responded to for 2 months, I followed up again to find out what was happening with my refund to be responded to again by Martin telling me the situation was getting better in Italy and all I required was a vaccination and he could extend for a further 6 months. . . So what if I don't have a vaccination? Will you refund my money then? I advised Martin I am still unable to leave my country as the Australian borders are closed, the flight from Australia to Italy is 22 hours and can't just be rescheduled at the drop of a hat also without reprocussion trying to return to Australia with hotel quarantine periods required. I am also 8 months pregnant and will not be travelling with a 6 month old baby as suggested by offering a 6 month extension. Martin has now suggested i extend the voucher out the 6 months as he previously suggested and then extend again when that expires. I am sorry, but that is not acceptable, you are an international hotel chain and should be more considerate to guests personal situations. I can not leave my country to stay in your hotel. I would appreciate someone other than Martin contacting me about this situation to rectify respectively. Thank you.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded 3 days ago
Dear Tkinnear, We apologize for your disappointment. Since the beginning of the Pandemic and the consequently lockdown, we decided to adhere to the directives laid down by our Government that allows a conversion into a voucher of the “not refundable” reservations. The European Community has decreed that these vouchers can be extended up to 2 years from the date of issue. For fiscal purpose we prefer to extend it from time to time and will continue to do so as long as there is a state of Emergency,and only at the end of it will we be able to evaluate eventual different options. We understand the difficulties you are highlighting. However, given the high number of cancellations in 2020, the different travel conditions of each Countries as well as different guests personal situations, we have decided to apply a single policy without exceptions. We are confident in your understanding and patience, we remain at your disposal for further extension of your voucher. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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DiviFilius13 wrote a review Sep 2021
Vienna, Austria111 contributions73 helpful votes
Hotel's Favourite
We stayed here for 5 nights in one of the Executive Rooms with balcony. Our room was on the 7th floor with a big balcony and view to the Basilica di Santa Maria Maggiore. We were very satisfied with the room size and cleanliness. The only minor issue was a flat that was above us - not a hotel room. There was banging and other loud noises every evening, but luckily not early in the morning or in the night. The location is perfect, as the hotel is 5 minutes walk away from Termini station. Breakfast was also nice, but this system of queuing and being served by the waiters at the buffet is extremely inconvenient. What we also don't understand that hotels do require neither a negative test nor a proof of vaccination, but they let everybody dine together. This is very strange and probably wrong, but that's not the hotel's fault, if the government regulations allow this. We found the entire staff very friendly and helpful - especially Ana at Reception.
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Date of stay: September 2021
Rooms
Location
Service
Room Tip: Choose the Executive category for guaranteed top floor and large balcony.
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded 8 Sep 2021
Dear DiviFilius, We thank you for your review. We appreciate the details you have shared with us and we can understand the difficulties of traveling during this time. We are happy to note that, despite this, we were able to make your stay memorable. We hope to host you again in the future! Kind regards Stefania Pesci Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
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Upstate Traveler wrote a review 5 Oct
15 contributions1 helpful vote
Hotel Universo is an elegant and well priced hotel in Rome - a hotel of this quality would be much more per night in the US. It is very convenient to Rome Termini, so this hotel is great for those coming from the airport, or going to the airport for an outgoing flight. The rooms are of nice size, beautiful, clean and the bed was very comfortable. We did not have room facing the street or with a balcony, but as we were not there to hang out at the hotel, but to see Rome, the room was exactly what we needed at a good price. Access to tourist areas, either by walking, bus or metro makes it a good base for those exploring Rome. There are many restaurants immediately close to the restaurant, and some very interesting restaurants within a decent walking distance. The breakfast was the best we had during our two week stay in Italy. The staff are helpful and competent, but also very busy, so there was limited interaction, and if a large group is checking in or out, there may be a bit of a wait. When we are back in Rome, we will seek to book a room at this property, as well as recommend it to visitors we expect to come to visit us in Italy
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: If you want to people watch, ask for a room facing a street.
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded 2 weeks ago
Dear awbstl, Thank you for rewieving us! We are grateful to see that you were satisfied with our standards and really happy to know you will come back. We hope soon! Sincerely Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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Eva Q wrote a review Sep 2021
1 contribution
We stayed for 4 nights in Sept 21 . Our room was a good size and the balcony was excellent for relaxing after a busy day. The bed was very comfortable and the hotel was quiet at night. Breakfast in morning had a good variety. It was busier at the weekend and I would advise having breakfast earlier to avoid the rush. The location was good, 5 min walk to termini from where we took the Terravision bus to airport. We walked to all the tourist sites in Rome from the hotel. The staff were friendly and helpful. The only small issue was the temperature of the water in the shower was unpredictable. It would turn very hot unexpectedly.
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Breakfast is busy at weekends so go down early
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded 3 weeks ago
Dear Eva Q, We thank you for such a great review! We are happy to hear how much you enjoyed your stay. We'll share your loving words with the team! We've reviewed your notes about the shower with the maintenance staff for the necessary checks. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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MEHRANTHEADVISOR wrote a review Sep 2021
Stockholm, Sweden27 contributions36 helpful votes
Nice room and friendly staff. Also very good breakfast was included on our room. The cleanness of the room was fairly good and I cant complain about nothing special.We enjoyed our five days trip in this hotel, also I should mention that the location of the hotel was so good with very good restaurants around.
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Stefania Pesci, Direttore generale at Best Western Plus Hotel Universo
Responded 3 weeks ago
Dear MEHRANTHEADVISOR, We thank you for your review. We are pleased to know that you enjoyed your stay in our hotel. We strive to provide excellent service and your lovely words are the best rewards for us. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma
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PRICE RANGE
USD 100 - USD 207 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western universo, best western rome, rome best western, hotel universo rome
LOCATION
ItalyLazioRomeCastro Pretorio / Termini / Centro / Esquilino
NUMBER OF ROOMS
197
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Frequently Asked Questions about Best Western Plus Hotel Universo
Which popular attractions are close to Best Western Plus Hotel Universo?
Nearby attractions include Basilica di Santa Maria Maggiore (0.4 km), Basilica di Santa Prassede (0.5 km), and Vatican Necropolis (0.3 km).
What are some of the property amenities at Best Western Plus Hotel Universo?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Best Western Plus Hotel Universo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Best Western Plus Hotel Universo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Plus Hotel Universo?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Best Western Plus Hotel Universo?
Conveniently located restaurants include Quel Che C'è Laboratorio di Cucina, Gelateria S.M.Maggiore, and Ambrosia Rooftop Restaurant & Bar.
Are there opportunities to exercise at Best Western Plus Hotel Universo?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Best Western Plus Hotel Universo have an airport shuttle?
Yes, Best Western Plus Hotel Universo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Best Western Plus Hotel Universo located near the city centre?
Yes, it is 0.8 km away from the centre of Rome.
Are any cleaning services offered at Best Western Plus Hotel Universo?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Hotel Universo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.