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BEST WESTERN PLUS Hotel Universo

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1,447 Reviews from our TripAdvisor Community

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Showing 760: English reviews
Reviewed yesterday NEWvia mobile

We stayed in this hotel in November and we were overall happy with the stay. I do have one piece of advice for any future tourists though. We asked at reception what was the best way to tour the Vatican and St Peter's Basilica, the staff recommended the Green Line Tour , it was €64 each. We assumed that this...

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Helpful?
Thank Suzanne M
Inver Grove Heights, Minnesota
Reviewed yesterday NEW

This coach hotel is set up to handle large groups and they do it well. The room was compact but complete. The mini bar did not fully refrigerate the beverages and the luggage rack was broken, however the bell boy brought a chair to the room for the luggage. Good elevator service. Excellent central location to Rome transportation.

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Helpful?
Thank John N
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear John N, Thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We hope to have you soon and again as our guest! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Rome

gourock
Reviewed 1 week ago

Stayed as family 2 adults and 2 teens in family suite. Large double and sofa bed. Kids said sofa bed was not that comfy but ours was!. Large walk in shower. Good quality toiletries supplied and replaced daily. Centrally located near Termini station, bus station and metro. 30 euros for 30min ride from Ciampino airport for 4 with 4 cases...

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Helpful?
Thank anne67gourock
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear anne67gourock, Thank you for having chosen us and for recommending our hotel to other travellers! We're grateful for your review and we were honored to serve you: client's satisfaction is one of our first aims. We look forward to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group...

Carolina Beach, NC
Reviewed 2 weeks ago via mobile

Nice room with VERY modern plumbing fixtures. Functional with good location. The breakfast buffet was a nice surprise: nice rolls, pastry--cappuccino. Nice selection of salami and cheeses. There were several large tour groups and the buffet was replenished.

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Helpful?
Thank onegadfly101
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear onegadfly101, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. We are glad to read that your stay has been a positive experience and that you enjoyed your time with us! It would be a pleasure to host you again in future! With our...

Plano, Texas
Reviewed 2 weeks ago

This hotel was a refreshing change compared to other hotels in the immediate area. It has been recently updated and freshened up. I booked a single room but was given a double room at check-in ! My room was on the 7th floor and had a very nice large balcony with a table and 2 chairs. The bathroom was big...

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Helpful?
Thank William A
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear William A, Thank you for giving us a perfect rating and for recommending our hotel to other travellers! I'm sure our entire hotel Staff has been glad to take care of your needs as much as you enjoyed your stay. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we...

Reviewed 2 weeks ago via mobile

We chose this as it is close to the train station which had Ciampino airport shuttle bus link to the airport, plus all attractions we wanted to see were in walking distance of the hotel. I recommend making sure you leave plenty of time to catch the shuttle back to the airport, it was very unclear where to get the...

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Helpful?
Thank Sami F
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Sami F, Thank you for choosing Best Western Plus Hotel Universo as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are delighted that you enjoyed your stay, especially our rooms, breakfast and cleanliness! We are very happy that your stay has gone for the...

Plano, Texas
Reviewed 3 weeks ago

The BW Hotel Universo was affordable, lovely and conveniently located. It was an easy stroll along a couple of friendly shop and restaurant-lined blocks to one of Rome's must-see's, the basilica, Santa Maria Maggiore.

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Helpful?
Thank cnor2016
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear cnor2016, Thank you for having chosen our hotel and for sharing your experience here! We were all happy to hear you had a nice stay and we exceeded your expectations. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! Warmest regards,...

Bendigo, Australia
Reviewed 3 weeks ago

Excellent property in a great location, the rooms are well furnished and of a good size, good buffet breakfast, with the only drawback being the hotel staff being true to Italian style of arrogance and rudeness, an exception to this was the young lady at breakfast reception and the guy that operated the bar, with the front desk reception staff...

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Helpful?
Thank Trina G
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear Trina G, Thank you for choosing our hotel as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience with us on TripAdvisor. We are glad to hear that you had a relaxing stay and enjoyed our services! We regret to hear that some of our facilities were not up to...

Bewdley, United Kingdom
Reviewed 3 weeks ago via mobile

Awful hotel for the money paid. Original room was terribly small and the shower door didn't close properly and leaked. We were moved to a better room the next day upon complaining. Breakfast awful free for all. Whatever time we went there was always stuff lacking. No glasses, no coffee, no forks etc etc. Staff shrugged and went back to...

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Helpful?
Thank akathiotisr
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear akathiotisr, Thank you for having chosen our hotel and for sharing your experience here. Please accept our apologies if during your stay some of our services were not completely satisfying. Concerning the breakfast, as you have probably noticed, we host an important number of tourists of every nationality and each and everyone of them is very important to us....

Reviewed 3 weeks ago via mobile

Good relation quality/price. Confortable rooms and nice restaurant service (specially Marco and Momo). Cental location near termini (metro,bus,train) and some touristic atractions(termas diocleciano, museums) that you can go by foot.

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Helpful?
Thank igomez83
Management_Roscioli, Responsabile relazioni con la clientela at BEST WESTERN PLUS Hotel Universo, responded to this review

Dear igomez83 , Thank you for choosing Best Western Plus Hotel Universo and for sharing your experience with us. It's a big pleasure for us to know you've been fully satisfied of your stay! Customer care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share...

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Staying in Esquilino

Neighbourhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighbourhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighbourhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic centre. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
BEST WESTERN Hotel Universo is a 4 star hotel just a few steps from Termini Railway Station In a very convenient location offers the possibility of a walk in the heart of ancient Rome: The Colosseum and Imperial Forums, Piazza Venezia e Trevi Fountain. Nearby there are landmarks such as the Teatro dell'Opera, National Roman Museum - Palazzo Massimo alle Terme, Baths of Diocletian and one of the 4th Basilicas of Rome: The Patriarchal Basilica of St. Mary Major. Also just a few minutes walk you can walk along the main shopping streets: Via Nazionale, Via del Corso and Spanish steps. Locarted near Termini Railway Station, easily accessible from Fiumicino and Ciampino airports, and well-located also for those who arrive by car thanks to the Hotel agreements with the nearby car parks. Its strategic position is ideal for organizing both national and international meetings in Rome. BEST WESTERN Hotel Universo has 198 rooms in the center of Rome, characterized by a high level of quality and comfort: satellite tv, mini-bar and free Wi-Fi connection and air-conditioning system. Universo Hotel offers you a well equipped Fitness Centre, with sauna, Turkish bath and a space entirely dedicated to relax. Also available a conference centre with 9 rooms capable to host a total of 600 people, all provided with every equipment necessary to organize your perfect meeting in Rome. The restaurant has many personalized menus, with special care for vegetarians and celiac guests. Wi-Fi internet connection is available and totally free of charge in all the areas of the hotel. Rooms and services for disabled guests are available. Close to the Hotel there are also several paying car parks. BEST WESTERN Hotel Universo: four Star welcome in the center of Rome! ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Universo

Address: Via Principe Amedeo 5B, 00185 Rome, Italy
Region: Italy > Lazio > Rome > Esquilino , Castro Pretorio
Price Range: $132 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hotel Universo 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Universo
Best Western Rome
Rome Best Western
Hotel Universo Rome
Hotel Style:
#135 Luxury Hotel in Rome
#200 Business Hotel in Rome
#267 Family Hotel in Rome
#312 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Universo staff and other travellers.
14 questions
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New Milford, Connecticut
9 months ago

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Questions? Get answers from BEST WESTERN PLUS Hotel Universo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th floor (top) seems to have larger balconies than lower floors.”
 of 5 bubbles WilliamA792, 19 Nov 2016 | Read review
“corner rooms are bigger in size.....top floor rooms have a patio”
 of 5 bubbles lynat_13, 23 Oct 2016 | Read review
“Room facing the inside was very quiet”
 of 5 bubbles 883kelseyn, 18 Oct 2016 | Read review
“Make sure you get a room looking out into the city....higher the better”
  • Our view from room window
 of 5 bubbles SoCal145, 16 Oct 2016 | Read review
“As for a room on the 7th floor”
 of 5 bubbles robinring, 27 Sep 2016 | Read review
5 of 5
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