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The Westin Excelsior, Rome

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#203 of 1,291 Hotels in Rome
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2,036 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Excelsior, Rome
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Showing 1,733: English reviews
Ladera Ranch, California, USA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2013 credit card Amex Card Member Review

This is a nice, well maintained property in a nice part of the city (right next to the U.S. embassy). Fairly short walk (15 minutes or so) to a lot of the sights (Spanish Steps, Trevi Fountain, Pantheon, etc.). Two complaints, however: 1) A lot of the rooms are interior-facing (as was ours, in spite of the fact that it... More 

Helpful?
3 Thank jetset1313
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post your comments following your stay at the Westin Excelsior Rome. It is wonderful to know that you appreciated our strategic location with access to the major sites of the city and our prestigious and historical building. Regrettably, we were unable to accommodate you in a Suite with front view due... More 

Versailles
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 October 2013

We stayed one night, for a seminar, and while I enjoyed the lush environment, it lacked maintenance. The bathroom was awfully dated, wires showing and the ceiling in bad shape. The moulding desperately needed paint as the doors and cabinets. The mini fridge was noisy and the TV must have been 8 to 10 years old. The hotel is not... More 

Helpful?
Thank paulestdenis
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post your review. We sincerely regret not being able to entirely meet your expectations. We greatly value your constructive criticism and please rest assured that all the issues pointed out will be discussed at operation level. The hotel is an historical building therefore, a renovation plan under the supervision of the... More 

MIAMI BEACH
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 23 October 2013

Great location on Via Veneto and first-class service from the staff. I had a Veneto Suite, which I highly recommend. It was probably the nicest (and definitely the largest) suite I have stayed in during a three week trip through Italy that includes most major cities and 5-star hotels in all cities (including other Starwood properties). The Veneto Suites are... More 

Helpful?
1 Thank WillVenture
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for sharing with us your experience at the Excelsior Hotel in Rome. We are very pleased to hear that you enjoyed one of our Veneto Suites and we are delighted to have exceeded your expectations as we work extremely hard to give a high-quality and professional service to all our guests, in order to provide an... More 

utah
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 October 2013

We were able to stay here only 1 night, wish we could have spent the entire week! The hotel is beautiful. We were traveling with our teenage children so we had 2 rooms. Both rooms were charming and elegant. Clean and tastefully decorated. Beds were super comfortable. One of the best Starwood properties that I have been too. I really... More 

Helpful?
1 Thank sarchibald
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post such a positive review following your stay at the Westin Excelsior Rome! We are delighted to know that you enjoyed our property and its unique luxurious interior design. Also, thank you for mentioning the high-quality service that our staff offers to all our valuable guests. We strive to exceed our... More 

denver
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 October 2013

We stayed at the Excelsior for 2 nights. They were incredibly gracious and upgraded us to a beautiful suite. We were thrilled as it was on the penthouse floor with a balcony overlooking the Via Veneto. We stayed at the hotel several years ago. I don't think it has been updated at all in many, many years. The upholstery is... More 

Helpful?
2 Thank JWRDenver
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post a review about your stay at The Westin Excelsior Rome. We are glad that you enjoyed the spaciousness of your room and that we exceed your expectation by providing you with an upgrade. We sincerely regret if we were unable to entirely meet your expectations. Please accept our apologies for... More 

Toronto, Canada
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 October 2013

Great hotel! It was clean, very friendly staff, and in a perfect location. We were given an upgrade at check in which was nice. We highly recommend this hotel for a stay while in Rome. You won't be disappointed.

Helpful?
Thank AdamGlow
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post your review. We are so pleased that you appreciated the strategic location of our historical building and our dedicated staff’s services. It is wonderful to know that we exceeded your expectations. We work extremely hard to give a high-quality and professional services to all our guests and your kind words... More 

Wilmington, North Carolina
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 October 2013

We stayed for two nights at the Westin. We really liked our room - the bed was comfortable - except for the split down the middle on what we thought was a king bed (this is very common in Italy and Europe). The room was very quiet as it faced the inner courtyard. The staff was very helpful and pleasant.... More 

Helpful?
Thank tri914
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for posting a review about your stay at the Westin Excelsior Rome! We aim to meet all of our guests’ expectations and it is wonderful to read that we could do so during your stay. Thank you for mentioning our dedicated staff’s excellent services and the Hotel’s signature Heavenly Beds. It is wonderful to know that... More 

ponte vedra beach, fl
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 October 2013

Oh dear, I hate to write this, but I have to be honest. Mold in multiple places in tub area, slow drain, showered in a pool. Glamour bath, double sinks, lovely crystal sconces . Bedroom beautifully appointed in the empire style. Luxurious velvet fringed drapes. Ask for red accented room, not green. Excellent room/suite. Well staffed throughout hotel, excellent service... More 

Helpful?
3 Thank Marietta S
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, We are extremely grateful to you taking the time to post your feedback following your stay at the Westin Excelsior Rome. Given the nature of our business, it is our expressed commitment to make every guest experience an enjoyable one; your comfort and satisfaction are very important to us and once again, we apologize most sincerely if we... More 

Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 October 2013

First of all, this hotel saved our trip to Rome from turning into a disaster (we had a bad booking with another apartment, which was cancelled on us less than 18 hours from arrival but that's a different story...). With that, I was really grateful when Westin responded so quickly and offered rooms to stay. The first impression of the... More 

Helpful?
1 Thank Shuan1984
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to leave your thoughts on your recent stay with us. It is wonderful to know that you appreciated our strategic location as a means to explore the city. Thank you also for mentioning the spaciousness of our rooms and our property’s unique interior design. Regrettably, we were unable to extend the same... More 

texas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 October 2013 via mobile

Great staff, very friendly and helpful. This place is exactly what you expect a category 6 Starwood property to be! The location was a bit farther than I expected from sights, but that can be a good thing too as area is very very nice! Def recommend!

Helpful?
Thank Katvjp
The_Westin_Excelsior, Guest Relations Manager at The Westin Excelsior, Rome, responded to this review

Dear Guest, Thank you for taking the time to post your thoughts about your recent stay with us! We are delighted that you enjoyed the experience at the Westin Excelsior Rome. Your comments represent a great sense of accomplishment for us! We look forward to welcoming you again in the not too distant future for another memorable experience. Arrivederci, The... More 

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Staying in Ludovisi / Via Veneto

Neighbourhood Profile
Ludovisi / Via Veneto
Thanks to Fellini and La Dolce Vita, the Ludovisi and Via Veneto neighbourhood earned its reputation as a posh area where gorgeous Marcellos wooed actresses and models while bored housewives hung out in streetside cafes. The cafes are still there, and so are the cocktails, but the neighbourhood is now home to five-star businesses including hotels, banks, law firms, and embassies. The area is also right next to Villa Borghese, a beautiful park for sporting and cultural adventures. If you're looking for tranquility by night, this may be the place: Ludovisi and Veneto tend to shut down after 20:00.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A restful and invigorating stay awaits you in one of our 281 rooms and 35 suites, few steps from Rome center and facing Via Veneto, hearth of DolceVita.Our rooms will welcome you with maximum comfort and technology and are equipped with the revitalizing Westin Heavenly Bed ®, high-speed Internet connection (surcharge), LCD flat screen televisions, pay-per-view movies and much more. ... more   less 

Additional Information about The Westin Excelsior, Rome

Address: 125, Via Vittorio Veneto, 00187 Rome, Italy
Region: Italy > Lazio > Rome > Ludovisi / Via Veneto
Price Range: $324 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior, Rome 5*
Number of rooms: 316
Reservation Options:
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Also Known As:
The Westin Excelsior, Rome Hotel Rome
Westin Rome
Westin Excelsior Hotel
Rome Westin
Excelsior Rome
Hotel Style:
#19 Spa Hotel in Rome
#110 Luxury Hotel in Rome
#131 Business Hotel in Rome
#181 Family Hotel in Rome
#212 Romantic Hotel in Rome
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior, Rome staff and other travellers.
31 questions
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Questions? Get answers from The Westin Excelsior, Rome staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location, close to the park, great restaurants, lovely neighborhood”
 of 5 bubbles 779briano, 26 Nov 2016 | Read review
“Stayed on the fourth floor which was very quiet”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
“Not sure which rooms to recommend. We overlooked other rooms, so NO VIEW.”
 of 5 bubbles 963lannyv, 15 Nov 2016 | Read review
“Back rooms”
 of 5 bubbles path409, 10 Nov 2016 | Read review
“Ask for a room not facing the street. Higher floors might be quieter.”
 of 5 bubbles VPOman, 8 Nov 2016 | Read review
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