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Eurostars Hotel Excelsior

Traveller (1138)
Room & Suite (599)
Dining (154)
Certificate of Excellence


Certificate of Excellence
The Eurostars Hotel Excelsior is located close to Castel dell'Ovo, with spectacular panoramic views of Vesuvius, the Gulf of Naples and the paradise islands of Ischia and Capri. Every space of this classic building is elegantly decorated, with Murano crystal lamps, Carrara marbles, fabrics and silk coverings. The Eurostars Hotel Excelsior offers beautiful and luxurious event rooms with views of Vesuvius and the Gulf, with large, stylish windows and refined decor. The hotel has 109 luxury rooms and 14 suites of different categories with an elegant interior design and the best services. Here you will also find the excellent Ristorante La Terrazza, located in the roof garden on the last floor of the hotel, offering high quality Mediterranean cuisine and stunning views of the Bay of Naples.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Breakfast included
Fitness Centre with Gym / Workout Room
Airport transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Wheelchair Access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
Great View
Marina View


Full view
96Great for walkers
Grade: 96 out of 100
115Restaurantswithin 0.5 km
20Attractionswithin 0.5 km
100Room tips
Traveller rating
  • 790
  • 424
  • 149
  • 54
  • 43
Time of year
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Popular mentions
Spacious room, dress room and generous bath room. Beautiful lobby, pianobar and arhitecture. Perfect located close to atteactions. Gym in basement poorly equipped. High price level, however in accordance with expectances. Remotely located from the most busy city centre. The
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We stayed in this hotel during early March 2019 and had a seaview suite with a fantastic view of the bay of Napoli. Room included breakfast which is very good and we were welcomed with a small box of canoli. Overall this is a nice hotel, although the room was a little warmer
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I was informed that there was no airport pick up. Paid for a taxi both ways. Otherwise, enjoyed my stay. Beautiful older hotel. Great restaurant and buffet breakfast. Wonderful pizzaria a few blocks away called Sorbillo.
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We stayed for three nights at this hotel who is situated very well in a quiet part of the town. For security reasons we left our almost brand new car with the valet as the hotel recommended, but when we had it back, it had huge scratches on all sides!!! The hotel did not react
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We stayed in this hotel for 5 nights over the New Year's holiday. The location was perfect, with a stunning view of the Bay of Naples. The breakfast buffet was amazing--dozens of choices. While the room was beautiful, many of the systems simply didn't work. The heat could not
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorEurostars Hotel Excelsior
Master Bedroom in the Superior Room at the Hotel Excelsior
Professional photo exclusively commissioned by TripAdvisorEurostars Hotel Excelsior
Master Bedroom in the Junior Suite at the Hotel Excelsior
I have tried 3 times to contact Eurostars via e-mail, but have had no response. I am hoping I receive a response from the questions I have listed below. 1- There is one person who smokes cigarettes in our party. Is there smoking permitted in any of your rooms? Or on any Terraces/Balconies? Is there smoking anywhere on your property? If there is smoking on your property, can you please tell me the convenience of the location for a smoker who is staying in your hotel? If there is no smoking on your property, can you please tell me how far the smoker would need to travel in order to be able to smoke? 2- There is one vegan in our party. Does your breakfast offering or your Ristorante La Terrazza or your Bar/Lounge provide for any foods that are suitable for a vegan diet? 3- I have researched your rooms beginning with the Deluxe double room with sea view, the Superior double room with city views, the Superior single room, and the Junior Suite with sea views. The photography on your website shows the Deluxe double room with sea view having doors leading to a terrace - is this correct? The photography on your website also shows the Superior Single Room as having a terrace - is this correct? In addition, does the Junior Suite with sea views have a terrace? 4- All of the rooms listed above have in their descriptions that they are equipped with a bathtub. Do any of these rooms have a shower that is separate or a shower that is included in the bathtub? Everyone wants a shower an no one cares about a bathtub unless the bathtub comes with a shower. 5- Do any of the rooms mentioned above have a view of Vesuvius? If so, how could we assure that we are booking a room with a view of Vesuvius? Thank you very much for your attention,
do you have rooms with the volcano view? if you do, what type of room should I book?
We had a sea view room- with view on the bay and mt Vesuvius in the distance
0 votes
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Do the rooms and common areas have AC?
Yes it does.
1 vote
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Do you offer airport shuttle service and what is the distance to the airport?
(they can book a cab for you - we were there earlier this month and it only took 20 minutes. Make sure the hotel lets you know the correct price as every journey we took the cab drivers initially tried to overcharge us!!)
1 vote
"Get a room with a view and ask for additional pillows"
"obviously try to get a room with sea view. and insist for a top floor"
"Request for a room with a balcony with bay view"
"Pay extra for the Sea Views!"
"I would give it 4 stars as lacked a pool."
USD 115 - USD 424 (Based on Average Rates for a Standard Room)
excelsior hotel naples
Hotel Excelsior
ItalyCampaniaProvince of NaplesNaplesSan Ferdinando
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