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Palazzo Caracciolo Napoli MGallery by Sofitel

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Traveller (1152)
Room & Suite (490)
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Overview
  • Excellent51%
  • Very good37%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“m gallery”(18 reviews)
“train station”(78 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Palazzo Caracciolo Napoli MGallery by Sofitel
Special Offer: CHEAPEST ONLINE RATES!
Offers from Palazzo Caracciolo Napoli MGallery by Sofitel
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,775)
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Traveller rating
412
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412
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All reviewsm gallerycovered courtyardtrain stationbeautiful hotelold palacecentral courtyardan oasishistorical buildingdirty citypizzareception staffcentro storicohotel restaurantafter darkamalfi coastfelt safejunior suite
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1 - 5 of 910 reviews
Reviewed 2 days ago via mobile

I don’t know what is happening to Sofitel as a hotel group, but it seems to me that the brand is going down the drain, quite literally. This was an average hotel. Not especially bad, not great, not even good. It was okay, for lack...More

Thank Malvina L
Hotel's Favourite
Reviewed 9 March 2018

The hotel was very good. Clean, quite and good breakfast. The linen was very clean and the room very comfortable. The staff where very friendly and helpful. The hotel is very close to the central station. You know Naples is old and dirty, that what...More

2  Thank plum88
Response from Palazzo C, Responsabile reception at Palazzo Caracciolo Napoli MGallery by SofitelResponded 16 March 2018

Dear plum88, Thank you for taking your precious time to review Palazzo Caracciolo MGallery by Sofitel after your stay with us. We are very glad that you have appreciated the quality of our services and the effort from our Staff. Our aim is to make...More

Reviewed 1 week ago

Previous reviews are on the money. You simply do not feel safe walking out of this place in the evening and there is nothing to see. It kind of ruined our first visit to Naples. A feeling of insecurity, trash, graffiti and even the cab...More

1  Thank Justin B
Reviewed 1 week ago

The staff was great! We stayed here for two nights; one before our flight to Palermo and the other after returning. As the title suggests it is very close to the airport (25 Euro minimum fee). It is about a fifteen minute walk to the...More

Thank RecentlyRetired08
Reviewed 2 weeks ago

The hotel is ok, but don't book the breakfast. You will waste your money. There was not bread, no fruit, no bacon or eggs and not bakery sweets. We did complain and I nothing happened. Also the server of the breakfast are were really really...More

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1  Thank Maria110278
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
USD 141 - USD 325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#15 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 141 - USD 325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Naples
#5 Business Hotel in Naples
#11 Romantic Hotel in Naples
#15 Luxury Hotel in Naples
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1152)
Room & Suite (490)
Dining (120)
Pool & Beach (4)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
Questions & Answers
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a_abakumova
27 January 2018|
AnswerShow all 3 answers
Response from David B | Reviewed this property |
They are very helpful at the hotel and I am sure they will store your luggage for you
0
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dacro
7 December 2017|
AnswerShow all 5 answers
Response from Palazzo C | Property representative |
Hello, Thank you for submitting your queries. The Historical City Centre is at 5 minutes walking distance, the fireworks display will be at the seafront so more likely to be 30 minutes walking distance. It is not unsafe to... More
1
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Google Translation
Emoore8
3 September 2017|
AnswerShow all 3 answers
Response from Palazzo C | Property representative |
Dear Emoore8, thank You for submitting your question. Yes we have a babysitting service, but we need to book one from an agency, so we need 24h advice. Kind Regards Looking forward to welcoming You Your Staff at Mgallery... More
1
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Room Tips
"Ask for a corner room"
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"obviously no help asking for a quiet room - good luck"
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"Nip over the road to the church. It is a gem!"
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"Do not have a room at the front of the hotel, very noisy."
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