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Hotel Helios Benidorm

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#25 of 194 Hotels in Benidorm
Certificate of Excellence
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Hotel Helios Benidorm
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1,539 Reviews from our TripAdvisor Community

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Showing 1,335: English reviews
Hornchurch, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 week ago NEW via mobile

For a three star hotel we were really surprised how nice it was. We had a nice jacuzzi bath, lovely view of the pool and even part sea. We did see the entertainment which was a drag queen on Friday but it was sadly not good. Alot of people walked out it was cringeworthy! We loved the hotel though nicely... More 

Helpful?
2 Thank Pam D
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, We are happy to know that you were surprised with the hotel and that you would come back again, this is our purpose. Thank you very much for share your experience and we wait for your next visit. Our best regards. More 

Blackpool, United Kingdom
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 week ago

My wife and I stayed here for the second time in October. This hotel is in perfect location for everything. We love the nightlife and all the shows are only a short walk away. We were blessed with great weather and spent most days on the beach. If your on full board the hotel will make you a picnic if... More 

Helpful?
Thank hellofafungi
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, Thank you for your detailed review. We are glad that you noticed our improvement, we work very hard every day to offer better experiences day by day to all our guests. We have available rooms in October 17, maybe you are tryng to book through touroperators which won't work with us next year. Thanks for choosing us. We... More 

Liverpool, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago

We ve just come home from a week stay in the Helios. A big thank you to Lola for looking after us from start to finish nothing was too much trouble always smiling and helpful The food was excellent and girls and staff were very helpful and they really worked hard Bar staff ,Carina, Pedro ,Antonio were very funny made... More 

Helpful?
1 Thank annbordessa
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your great review. We are glad that you liked your stay with us in your first visit. Lola is very grateful for your words, too. The reason why pool was colder than usually was that the pool cover broke down, then we had to empty enough water to repair it, so when we... More 

Greater Manchester
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 week ago

First time for us in Benidorm and we must say the Hotel was great. The staff were all very friendly and helpful.The food was very good for a 3star I can't understand why people complain it must be hard catering for everyone's taste. I can recommend this hotel great value for money handy for bars and the seafront. I will... More 

Helpful?
1 Thank soosie_q
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your your comments and for your understanding, we are very pleased that you had a great winter break with us. We hope to welcome you again in a near future. Best regards. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Iv now stayed at the helios 2 time first time was brilliant second time was spoiled by not having a pool view and jacuzzi bath was blasting something black couldnt use it .on the up side I would defo uses the Helios again but make sure I requested a high pool facing room

Helpful?
1 Thank Clair D
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, First of all, we want to thank your for the dedicated time to share your feedback. At the moment, we cannot guarantee the rooms requested untill the arrive of the guests. Many guests request high floor pool facing room. Our purpose for the near future is to set up different prices for the differents type of rooms to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Stayed at the hotel helios 11/19 November booked with disabled access holidays was expecting disabled facilities to be good,in all fairness the manager did his best to make things better but the bathroom was smaller than the photo I'd seen shower was impossible to use and the sink was too high for me to reach and the hand rail by... More 

Helpful?
1 Thank eleanor l
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our installations are compliant to the most strict... More 

Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

This is the 3rd consecutive year we have stayed in this hotel, nice clean hotel over all close to the main square. Plenty of choice for meals, drinks are reasonable price if you're not all inclusive. It has been recently updated around the pool area. The only concerns I had this year was I don't remember the beds being so... More 

Helpful?
1 Thank Darren J
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your comments and for recommending us. We have different types of mattresses, if you had told us we would have changed it the same day, sorry for the inconveniences. We are delighted that you choose us year after year. Thank you. Kind regards. More 

Gandia, Spain
Level Contributor
140 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 weeks ago via mobile

We decided on the hotel for a short break, the reception was large, level, light and well decorated the staff were very helpful. Our room which was on the 8th floor overlooked the pool and had a partial sea view. It was large room well decorated and maintained with a lovely big bathroom including a large walk in shower. We... More 

Helpful?
1 Thank BernardR515
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your detailed and great review. We are delighted that you have enjoyed a short break with us. We hope to welcome you again for an longer holiday. Our best regards. More 

Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

This hotel is definitely one of the better ones we have stayed in the staff are very friendly and helpful the food was very good and the location is perfect, we paid a little extra and upgraded to the suite and it was well worth the extra money it had two balconies a very modern bathroom with a big shower... More 

Helpful?
2 Thank angela b
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear guest, it is fantastic for us to know that you enjoyed our hotel and our suite junior, and that you liked everything at our hotel, this is our purpose. thank you very much for your comments and for reccomending us! We hope to welcome you again. Kind regards. More 

Liverpool, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

The hotel was very comfortable clean and staff were eager to please. Food was lovely pool and pool area were excellent, beds comfortable and room was kept clean every day would certainly go back,short walk to beach, all bars within walking distance

Helpful?
Thank Marjie K
Helios B, Quality Manager at Hotel Helios Benidorm, responded to this review

Dear Guest, Thank you very much for your great review, we are glad that you liked averything at our hotel. Looking forward to seeing you very soon again. Our best wishes. More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Hotel Helios Restaurant
Hotel Helios Restaurant
Cuisines: International, European, Mediterranean
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Airport Transportation
  • Meeting Rooms

Additional Information about Hotel Helios Benidorm

Address: Avenida Filipinas 12, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $86 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Benidorm 3*
Number of rooms: 283
Reservation Options:
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Also Known As:
Helios Hotel Benidorm
Hotel Style:
#12 Family Hotel in Benidorm
#18 Romantic Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Helios Benidorm staff and other travellers.
214 questions
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See all questions (214)

Questions? Get answers from Hotel Helios Benidorm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool view is best”
 of 5 bubbles hellofafungi, 27 Nov 2016 | Read review
“Facing pool”
 of 5 bubbles annbordessa, 27 Nov 2016 | Read review
“Pool views are best”
 of 5 bubbles soosie_q, 27 Nov 2016 | Read review
“Pool facing high”
 of 5 bubbles 341claird, 24 Nov 2016 | Read review
“Room 909 the suite”
 of 5 bubbles angelabP1740NM, 15 Nov 2016 | Read review
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