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Servigroup Castilla

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#13 of 194 Hotels in Benidorm
Certificate of Excellence
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816 Reviews from our TripAdvisor Community

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Showing 671: English reviews
Batley, England, United Kingdom
Reviewed 6 days ago NEW

Once again another good holiday at the CASTILLA.The staff are brilliant,from the maids to the reception.especially Mariano and Jackie.Any problems they will sort them out straight away.The bed rooms are very spacious and there are no single rooms so if you are travelling alone as I do they are excellent.The hotel is spotless and you will get a good nights...

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Helpful?
Thank johar6970
Leeds, United Kingdom
Reviewed 1 week ago

have been using the hotel for several years and have always enjoyed my stays it is 500m from levante beach but easy to walk to but remains away from the lively bars and clubs to ensure you can have some respite if needed the pool area is fine with plenty of sunbeds if you choose to remain within the hotel...

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Thank Anne344
Wolverhampton, United Kingdom
Reviewed 2 weeks ago

We had a wonderful holiday again,we love it here in the castilla,brilliant position to the old town, the beach the new Town everything is in walking distance,lovely to see the staff again as allways friendly and helpful,Jackie greeted us again like a friend came and gave us a hug,it's like our second home,food still lovely so much choice,breakfast some things...

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2Thank tinaderry62
Hoteles_Servigroup, Customer Service at Servigroup Castilla, responded to this review

Dear guest, Thank you so much for taking the time to share your experience at our hotel. We are delighted to read that you felt at home with us and that you enjoyed our location and food. We would be very happy to have you with us soon again. Kind regards, Customer Service Department. Hotel Servigroup Castilla.

Glasgow, United Kingdom
Reviewed 2 weeks ago

Went for the Fiesta Week and was not disappointed with this hotel great position for both Levante and Poniente. The staff throughout were first class never passed you without speaking to you. Bedrooms are great I had a double bed in room 407 which was very spacious booked as a single and not charged any supplement also lovely big balcony....

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Thank quinny456
Northwich, United Kingdom
Reviewed 2 weeks ago via mobile

My first stay here.. I was quite impressed at first. Location is reasonable. .if you don't mind walking . And not unstable on your feet as there are a few dark areas down the path into town In the evening. There is a huge hotel construction immediately in front of the hotel. Bit of an eyesore. Staff very friendly and...

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Thank 13gary13
Flitwick, United Kingdom
Reviewed 3 weeks ago

In the past 4 years, we have stayed at this Hotel, on 6 Occassions, this recent visit, will be our last. Whilst the Hotel, is still clean, the quality and variety of the food have detiorated. If it had not been for JACKIE and MARIANO, I would have said our 16 Night stay would have been a disaster. The Hotel,...

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1Thank David R
London, United Kingdom
Reviewed 4 weeks ago

first impression of the hotel was very quiet. The evening entertainment (if that is what you can call it) very poor indeed,not interesting enough to make people stay to watch. we had a high floor,room very pleasant, but no tea /coffee facilities which i think should be standard in a 4* hotel. restaurant..really like a food hall/canteen. Food OK. Ireally...

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1Thank kaylouise23
Reviewed 4 weeks ago via mobile

We were here from30th sept to 15th October, in fact it was our honeymoon. Jackie the guest service rep had done our room with balloons and a banner and she got us a bottle of rather nice red as well. The hotel had put a voucher in the room for glass of bubbly as well.most appreciated thanks. All the staff...

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2Thank chrise21cc
Manchester, United Kingdom
Reviewed 1 November 2016

Arrived at the Hotel late afternoon,Staff were grate,Room was a lot better than expected.The Hotel was lovely and clean as were the bedrooms.Beds were comfortable and we had air con.Its in a quiet place but it is a bit of a walk down to the beach,Its mainly for elderly at this time of year so there were no kids,The food...

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1Thank fasttourer
doncaster
Reviewed 18 October 2016

Most of the British guests knew each other as they go every year but I think we were the youngest there(we are 56+57).All were friendly but just not our scene. The room we stayed in had a double bed which was a bonus but around the back, the best rooms have a pool view with the sun on them in...

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1Thank blaggy

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Breakfast
  • Dry Cleaning
Official Description (provided by the hotel)
Hotel located 500m. From Levante Beach, in a quiet area in Benidorm.Facilities and services:Large sun terrace with swimming pools for adults and children, sunbeds and garden area and children's playground. Restaurant, bar-lounge and meeting roomFree gym and sauna with supplement. Entertainment programme in high season.Free wifi connection throughout the hotel, including outoor areas.Internet connection at reception (supplement).Hotel-owned covered parking spaces (supplement): 77.Rooms:132 fully equipped rooms: air conditioning and heating by fan coil system, full bathroom, hairdryer, balcony, direct dial telephone, flat screen TV, mini fridge, safe (supplement) and intelligent locking system.The flat screen TVs provide a new digital system with 60 national and international channels and 15 music channels.Restaurant:Restaurant with buffet service and show cooking. A selected and varied assortment of dishes including themed dishes, vegetarian choices and delicious desserts. Special celiac menu available on request. ... more   less 

Additional Information about Servigroup Castilla

Address: Calle Jaen 3, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Price Range: $92 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm
Hotel Style:
#3 Romantic Hotel in Benidorm
#11 Luxury Hotel in Benidorm
#11 Best Value Hotel in Benidorm
#18 Family Hotel in Benidorm
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Questions & Answers

Here's what travellers have asked, with answers from Servigroup Castilla staff and other travellers.
35 questions
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Edinburgh, United Kingdom
over a year ago
Melbourne, United Kingdom
4 months ago
Co. Armagh

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Questions? Get answers from Servigroup Castilla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms overlooking the pool get the sun on the afternoon”
 of 5 bubbles johar6970, 30 Nov 2016 | Read review
“having stayed on different floors each time there is hardly any disadvantage unless you don't like high floor rooms”
 of 5 bubbles Anne344, 25 Nov 2016 | Read review
“Single travellers have the same rooms as couples at no extra cost”
 of 5 bubbles quinny456, 18 Nov 2016 | Read review
“high floor, pool view but there is building work”
 of 5 bubbles kaylouise23, 8 Nov 2016 | Read review
“Both sides of Hotel have a limited view but you don't want to stay in your room”
 of 5 bubbles fasttourer, 31 Oct 2016 | Read review
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