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Petit Palace Plaza Espana

About
Location
Cleanliness
Service
Value
Certificate of Excellence
The hotel Petit Palace San Bernardo Royal Opera is located in the centre of the city, in an emblematic building in the well known “Santo Domingo” Plaza, next to the “Gran Via” – the main and most commercial street in Madrid. At just a few minutes away, the famous “Puerta del Sol” which is the centre point of the historic and monumental area of Madrid can be found and which is also good starting point to visit all the major tourist sights of the city.All the rooms in the hotel have been accommodated with the latest in technological advances, such as; laptops and free WIFI, hydro-massage showers, modern designer furniture, free safety boxes, flat screen TV’s with international channels to name but a few…Rooms are available with twin or double beds, for individual travellers or couples, and also for families or groups of friends in our exclusive “Family Rooms” with capacity of up to for people.Take advantage of our free coffee service and our two free internet points, found in the reception area, and our free bike rent to get to know the city in a unique and original way!Ask our friendly staff for advice on the best shopping and dining areas, and for reservations for local excursions and shows. Don’t hesitate to contact us if you are travelling with your pet or have any other special requests – we will do our best to assure that your stay is a pleasant and comfortable as possible!
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Property amenities
Free High Speed Internet (WiFi)
Wheelchair Access
Public Wifi
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
1490Restaurantswithin 0.5 km
369Attractionswithin 0.5 km
Contact
Calle San Bernardo 3 Corner of C/ Gran Vía, 53 and Plaza de Santo Domingo), 28013 Madrid Spain
Name/address in local language
Getting there
Barajas Airport15 km
Santo Domingo1 min
Callao3 min
Neighbourhood
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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Reviews & more
935Reviews
469Photos
12Q+A
37Room tips
Traveller rating
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Great location for the business traveller who wants to get a bit of touristy work done too as the property is close to Gran Vía and there are several popular theatres close by and the other attractions within walking distance include the Prado Museum, the Plaza España Square, the
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Response from NereaCarracedo, Director de Recepción at Petit Palace Plaza Espana
Responded yesterday
Dear Graham, Thank you for your great review after your recent visit to Petit Palace Plaza España and for sharing it with us and with other Trip Advisor's Community memebers! It’s always excellent to hear such positive feedback from our guests. I am delighted to read that you had a comfortable stay with us and enjoy the hotel location. Despite you come for business you always can have fun enjoying some free time at the city! Our perfect location help you to find everything you need near us! We would be honoured to have you return to our hotel in the future. Kind Regards, Nerea Carracedo Cano Experience Manager
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Good hotel, nice beds and a very diverse breakfast. Hotel is located near the Gran Vía but it is very quiet. The whole city centre and metro stations are nearby (Callao and Opera). The cleaning of the room was perfect, every day.
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Review collected in partnership with this hotel
Response from NereaCarracedo, Director de Recepción at Petit Palace Plaza Espana
Responded 2 weeks ago
Dear Timk189, We want to thank you for taking a few minutes of your valuable time to send us your opinion about your recent stay with us here at Petit Palace Plaza de España. We are proud to see that you enjoyed your time in Madrid thanks to our fantastic location that allows easy access to all corners of the city, and your experience with us exceeded your expectations. We are delighted to see that both breakfast and cleaning have deserved your special mention, we will continue to strive and improve so that when you return with us we will surprise you with an even more satisfying experience if possible. I take the opportunity to wish you a happy weekend and encourage you to visit us again the next time you travel to Madrid! A hug Tim, Nerea Carracedo Cano Experience Manager
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Well located hotel for exploring Madrid centre. Rooms are good, large enough with great bathroom, while breakfast area can get crowded, but breakfast is OK. Karina took good care of us while having breakfast.
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Response from NereaCarracedo, Director de Recepción at Petit Palace Plaza Espana
Responded 2 weeks ago
Dear StjV, Thank you for taking the time to leave us a review following your stay with us at Petit Palace Plaza España. We are very glad to see that the hotel was up to your expectations and our rooms and bathrooms suited your needs. It is really great to learn from your comments that you could discovered the amazing Madrid without spending to many time in transportation, and this is why your experience was a pleasant one. May I also thank you for highlighting that our team members were helpful and caring from you throughout your stay. Our main goal is to provide you with the most comfortable experience and make you fell in home with us. We pass your nicest words to Karina who I'm sure she will like them and will receive them so happyly. Hoping to see you in a near future :) Best regards, Nerea Carracedo Cano Experience Manager
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Petit Palace in Plaza España is worth at tops 3-star rating. It is not a 4-star hotel. The hotel is well located and my experience with the staff was good, actually the guy at reception was really kind and helpful (Dani I believe his name is).
The rooms are "reworked" and "repain
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Response from NereaCarracedo, Director de Recepción at Petit Palace Plaza Espana
Responded 3 weeks ago
Dear xlshidax, Thank you for having trusted Petit Palace Plaza España to stay during your trip to Madrid and especially thank you very much for the time invested in sending us your comments, which we will take very much into account. Please accept our sincere apologies if we have not been able to reach your expectations regarding the quality of our service this time and do not doubt that thanks to your comments we know where we should strive more. At Petit Palace we are constantly changing and evolving. We are currently reforming our facilities in a progressive manner to provide them with greater functionality and comfort, as we consider them fundamental aspects of our daily work. Therefore, we would love you to consider giving us a new opportunity in the future to be able to show you these improvements and try to repair the image that has been taken in this time. If so, do not hesitate to contact me please. On the other hand we do not want to say goodbye without thanking you for your special mention to the work and dedication of our colleague Dani from Front Desk Dept. We work daily with all our passion and we put a lot of love in taking care of all the details that can help our guests to have the most satisfactory experience possible. We value and appreciate your comments to improve our facilities and I am committed to bringing them to the attention of the responsible departments and that they are taken into account for a future reform. Throughout the year we have made many improvements in the hotel but we still have some areas to review and no doubt that we are working to continue improving our facilities. Thank you very much for your kind comments and we hope to continue offering you the best of us in your next visits. Sincerely, Nerea Carracedo Cano Front Desk Manager
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Enjoyed breakfast selection offered and the staff are very friendly and efficient - especially Katrina at breakfast.

Room was ok. Bathroom could’ve been cleaner. There was mould all around the corners of the shower.
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Response from Iñaki G, Director General at Petit Palace Plaza Espana
Responded 5 weeks ago
Dear Sh3rtravel Thank you for sharing your opinion about your recent stay at Petit Palace Plaza España. First of all i want tou say you, sorry for the mold that you found in your shower, for us the cleanning is an obsession and that´s the reasson why we check everyday our rooms in order to avoid situations like this. I promise you that we are going to change the silicone of that bathroom so that it is in perfect condition, just like we do with the rest of the hotel bathrooms. In other handfor the special mention that you write about our breakfast we work in order to give the best products and qualities with the best of our smiles and professionalism, and i am very proud to know that Karina made it possible during your stay. Thak you very much, kind regards; Iñaki Galve Hotel General Manager
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habitación abuardillada
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Hi Safe box in rooms ? Balcony in rooms for smoking ?
Hi Reza C!! Thanks for your interest and your kind question. Yes, all our rooms have safety box for free, and we have some rooms with balcony, but the whole hotel is Non Smoking. Regards!
1 vote
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Hi, we are four people looking for accommodation in September; 2 Adults, 1 child (3 years) and 1 infant (9 months). Which room type would you suggest? Is babycot available for infant, if so what are the charges? Is the infant also counted during room reservation, should I give 4 person or 3 person for reservation? Thanks, Dhriti
Hi is line 10 & line 2 on the metro direct from the airport or do I have to change. Thanks.
You will have to change in either of them. Thank you.
1 vote
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Does anyone no what metro to catch to get to the hotel please.
Either Plaza de España (line 10) or Santo Domingo (line 2). Kind regards.
1 vote
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what parking options are available?
Sorry, but we flew to Madrid and then took a taxi from the airport. Probably best if you contact the hotel direct. They are very good and speak good English. Enjoy Madrid.
0 votes
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Previous
"Showers are very slippery, and there are no grab handles or rails, and no bath mat provided; I had a bad fall due to this problem. "
"Room was ok,kind of small"
"See review"
"Very happy with the room. Very modern and comfortable "
"Ask for a rear room with view to the back garden and complete silent night where you can open the window without having to worry."
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PRICE RANGE
USD 88 - USD 272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
petit palace san bernardo hotel madridpetit palace san bernardo madrid
LOCATION
SpainCommunity of MadridMadridCentro
NUMBER OF ROOMS
57
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