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08/10/2017 09/10/2017
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    Silken Puerta America

    Avenida America 41, 28002 Madrid, Spain
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    Lowest prices for your stay
    08/10/2017 09/10/2017
    USD 156*
    USD 158*
    USD 156*
    Traveller (1819)
    Room & Suite (693)
    Dining (106)
    Hesperia Madrid
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    #14 of 438 hotels in Madrid
     
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    Overview
    • Excellent49%
    • Very good34%
    • Average11%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “round bed” (23 reviews)
    “zaha hadid” (20 reviews)
    Free Wifi
    Breakfast Buffet
    Indoor pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Butler Service
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
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    Hesperia Madrid
    1,440 reviews
    #14 of 438 hotels in Madrid
     
    InterContinental Madrid
    1,870 reviews
    #36 of 438 hotels in Madrid
     
    NH Collection Madrid Colon
    470 reviews
    #25 of 438 hotels in Madrid
     
    Barcelo Emperatriz
    528 reviews
    #13 of 438 hotels in Madrid
     
    Rooms
    8 Oct.9 Oct.
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,717)
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    21 - 25 of 994 reviews

    Reviewed 7 July 2017

    We stayed 4 nights at the Puerto America. I like the concept with the choice of rooms in the different, designed floors (by famous architects). The bed and the room in general was very comfortable. Excellent breakfast buffet! The staff is friendly and helpful. Just...More

    Thank ZrhWorldtraveller
    Response from Vanessa A, Executive Assistant at Silken Puerta AmericaResponded 12 July 2017

    Thanks for your opinion! We are glad to know that you enjoyed your stay with us. We appreciate your comments We look forward to welcoming to back son at the Puerta América Hotel. Kind regards Vanessa Acebo - Executive Assistant

    Reviewed 5 July 2017

    the bathroom is uncomfortable. The commodities in the room are so complicate to use. They do not have a complete package of aseo complementary. The pool was under repairer. The doors where broken. The window is too noisyMore

    Review collected in partnership with this hotel
    Thank maryamc317
    Response from Vanessa A, Executive Assistant at Silken Puerta AmericaResponded 12 July 2017

    Dear Maryamc317, Thank you for taking the time to share your comments with us, as it is the way we can improve things and get better and better. We are very sorry to know you didn't enjoy your stay with us. I would like to...More

    Reviewed 3 July 2017

    The whole concept seemed interesting : a hotel designed by 12 famous architects. However, the prices paid (those of a five-star hotel) are not worth the experience : the staff is not always friendly and competent ; the rooms and corridors are noisy ; and...More

    Review collected in partnership with this hotel
    1  Thank 582emmanuels
    Response from Vanessa A, Executive Assistant at Silken Puerta AmericaResponded 5 July 2017

    Dear 582emmanuels, I thank you very much for having shared your experience with us, as it is the way we can improve things and get better and better, We have taken into consideration all your comments regarding the behaviour of the staff we can assure...More

    Reviewed 3 July 2017 via mobile

    Room views are amazing and the service is as expected. Also the restaurant "Lágrimas negras" is a must. The room was very big and from the bathtub I could see the sun setting in Madrid -strongly recommend especially the upper stores.

    Thank Alvise D
    Reviewed 29 June 2017

    Just excellent. Great staff team, big hotel with a lot of services. Everything running so fine. Strongly recommended. I'm sure that I'll retorn to this hotel when I'll visit Madrid to my business tryps.

    Review collected in partnership with this hotel
    Thank lluis_abad
    Hesperia Madrid
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    1,870 reviews
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    528 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Room amenities
    • Minibar
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Indoor pool
    Details
    • Price range
    • USD 133 - USD 309 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #49 Business Hotel in Madrid
    • #76 Romantic Hotel in Madrid
    • #81 Luxury Hotel in Madrid
    • #133 Family Hotel in Madrid
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 342
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Travelocity, Ctrip TA, Agoda, Booking.com, Expedia, Priceline, Hotwire, TripOnline SA, Cancelon, getaroom.com, HotelQuickly and Evoline ltd so you can book your Silken Puerta America reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Spain >
    • Community of Madrid >
    • Madrid
    • Also Known As
    • Silken Puerta America Madrid
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    Traveller (1819)
    Room & Suite (693)
    Dining (106)
    Pool & Beach (8)
    Hotel & Grounds (1305)
    Bathroom (135)
    Family and Play Areas (4)
    Business Centre & Event Rooms (1)
    Nearby
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    1.86 km away
     
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Amanda A
    18 September 2017|
    AnswerShow all 3 answers
    Response from jama1962 | Reviewed this property |
    Hi,visited the hotel before swimming pool renovation, Did not have breakfast in the hotel,but was told price was EUR22 adult and EUR11 children
    0
    Votes
    86diamonds
    7 September 2017|
    AnswerShow all 5 answers
    Response from Navitura | Reviewed this property |
    Hi, the hotel offers a shuttle service, they stop in front of terminal 2, there is a bus station there, also, you can take the bus from there that goes to "avenida america" as it passes in front of the hotel. Taxi would cost... More
    1
    Vote
    Kevineh12
    2 August 2016|
    AnswerShow all 7 answers
    Response from mikeymaki | Reviewed this property |
    It's next to the fitness area on the top floor, and enclosed. The bar is across the hall in case you decide to swim while impaired.
    1
    Vote
    Room Tips
    "follow your instincts!"
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    "rooms on the 6th floor have huge king size beds"
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    "free shuttle to airport.It's near a metro station, but generally a 30 min trip to get anywhere"
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    "Book The Zahid Room"
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